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April 2024 by Trinity Johnson
Such a friendly atmosphere! Isha is my favorite teller there! She always has a smile and is happy to help
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April 2024 by Dinesh Bhattarai
I had a great experience at Prosperity Bank, thanks to the exceptional service provided by Isha. She was friendly, knowledgeable, and went above and beyond to assist me.
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April 2024 by Michael Wander
This bank has really gone downhill since prosperity bought them. Was here today and they wanted to charge me 5% to use their coin machine to count coins , even though I’ve been a customer for almost 10 years. I guess no wonder the place was completely empty. Feel free to see my five star reviews when they were Legacy. Just FYI. Credit Union Of Texas offers this for free. It’s simply the cost of doing business I believe.
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February 2024 by john locke
I love the tellers there. They always help me when I transfer money.
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November 2023 by N O
Have been with the same bank for over 20 years. Since it was Community credit union. They have been bought out multiple times and now this place is horrible. So many transactions get declined and they lock my card every few times I use it. Stay away from this bank. One star is too high of a score.Update* Today had to take my kid to the ER. When It came time to pay what do you know but Prosperity declined the payment going through like they do way too often. I would not be surprised if this bank doesn't last much longer. It really is sad to see how far "this" bank has fallen.
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October 2023 by Justin Eggar
I appreciated Prosperity banks help. I had to change a small amount of money and it was 5:50pm. I went to PNC and they declined assisting at all because I wasn’t an account holder. Prosperity Bank was just down the street and was helpful in providing cash services so I could pay the individual I needed to.
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October 2023 by Mark Cope
Our favorite bank (FCBT) was purchased by Prosperity. We probably borrowed and repaid $30-40MM with FCBT. Once it was purchased by Prosperity, everything changed. An incredible waive of negativity and holier-than-thou enmity and unwillingness to do business emanated from Prosperity Bank. Every banker I run into at other banks warns me to avoid Prosperity Bank. I wish I felt that they cared one whit about their customers, but so far, I have experienced nothing but enmity from the new bank officers.
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October 2023 by Justin E.
I appreciated Prosperity banks help. I had to change a small amount of money and it was 5:50pm. I went to PNC and they declined assisting at all because I wasn't an account holder. Prosperity Bank was just down the street and was helpful in providing cash services so I could pay the individual I needed to.
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August 2023 by Jerrod Wright
Have been with the same bank for over 20 years. Since it was Community credit union. They have been bought out multiple times and now this place is horrible. So many transactions get declined and they lock my card every few times I use it. Stay away from this bank. One star is too high of a score.
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July 2023 by Jennifer Motorozesku
Worst bank I've ever had in my life.
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December 2022 by Sarge
Wish I could rate with negative stars. Needed to cash out a CD. Started with the Plano branch, was told the person who could help me was out to lunch. Came to the Allen branch on Custer and McDermott. There was someone that could help. I was told that because it was Friday, they wouldn’t have enough money for the weekend. It was not a very large sum, and I only had a small window of time to cash it. They are a bank, hello! The bank manager was indifferent. Needless to say 2hrs and 15 minutes later I was able to get my money and leave. Horrible customer service!
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November 2022 by Scott Croff
Have been a long time customer here since it was Legacy but it has gone down hill. There is only one good teller and the management doesn't know how to treat customers. They made me feel like I was a criminal when trying to deposit a large check (for me). Maybe they are OK for small personal accounts, but not good for businesses.
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October 2022 by Dalton Smith
I went 3 weeks ago to cancel an account. The lady that helped me told me it would be processed and closed by the next day. 3 weeks later I'm being charged a service fee for an account I thought was Closed, only to make me have a negative balance.
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August 2022 by K H
Somewhat disorganized & chaotic. Went elsewhere to open a new account.
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June 2022 by Bhavin B.
Every time I visit this bank, customers are inconvenience for these tellers. The service extremely slow even when they are not busy.
