-
April 2024 by Tristin Ellis
Never has anything in stock, systems constantly down every single time I come to this location, assistant manager rude and never seems to know what he is doing, always makes little smart comment and jokes very unprofessional. Gary on the other hand is an awesome dude he always tries to make things right
-
November 2023 by Del Teach
Did not have the equipment I required and the individual working was less than helpful.
-
October 2023 by Sheila Newton
I have had consistently excellent experiences with Gary at Leslie’s Pool Supply. Whether we’re just testing our water or making a purchase, Gary’s professionalism and friendliness shine through every time. He’s incredibly helpful, making our weekly visits a breeze. Highly recommend!
-
October 2023 by Jeff Cross
I live half way between this location and Murphy location. I will drive to literally any other location to avoid this one. Condescending, rude, and heaven help you if you don't just nod, agree, and buy exactly what he's selling.
-
July 2023 by Jason Klotz
Gary is always a trusted source when I shop here. In fact the entire staff goes above and beyond to assist. Only place I’ll shop for pool supplies.
-
June 2023 by Brenda Saldivar
We have not received this Poor customer service from any Leslie’s store like we did today. I have seen reviews of employees’ wonderful knowledge on pools but NOT today!! Gary didn’t want to seem to share any knowledge, tips, or much of anything!! Our tip was simply read the paper from the water report. He asked what we used, when we told him, he said, ‘what the hell is that?’ When we asked him about some products in the store, he didn’t seem interested in providing prices, or selling anything to us. He was not helpful !! Not impressed!!
-
June 2023 by James
I’ve been using this location for only two weeks. On my initial visit the Murphy manager was there ,he was fantastic. The next four visits the kid that works there helped me, he was super friendly and helpful. But a couple of days ago I met the actual Lucas manager and wow, he is absolutely over the top rude. The whole interaction is baffling and ended with him telling me I was “one of those type of people”. This guy really has a chip on his shoulder. The GM should really take a close look at the reviews on this guy and make a change.
-
May 2023 by Nicholas Albertini
The guys that run this Leslie's are incredibly knowledgeable and patient. They got a lot of grief for the increased prices in pool supplies, but it isn't their fault and they do their best to be accommodating..
-
March 2023 by Gary B
The manager is very knowledgeable and courteous. Always trying to help out. The pricing is a bit high, and the staff are understanding. Always clean store. I wish they had more specialty products, but that's the nature of corporate retail. Thanks
-
December 2022 by vageir saleh
I wish I could give them zero stars bad service
-
December 2022 by Albert Rodriguez
I needed HELP! with my new pool and drove a few extra miles to the Leslie's in Allen because of the wonderful reviews. I was not disapointed. Gary is AWESOME! He helped me through my issues by testing my water, explaining my options and putting together a plan. Much appreciated Gary. I'll keep driving that extra mile because of you. Thank you.
-
December 2022 by Mark Scamardo
I have a very successful home service business for 30 years and the key word is service. I have frequented this establishment several times for convenience but the drap attitude and I can’t help you on simple pool requests is tiring.4/24/22 update:New management with prompt service.
-
December 2021 by Daniel Scheel
This location in Lucas has been helpful & patient in educating me on water chemistry. Colby M & Staff are very friendly & helpful.
-
December 2021 by Lone Star Network
Manager did a great job. I'll be coming back daily.
-
December 2020 by Kristy Correll
I go for chemicals only for water testing ill drive to the mckinney location; more knowledgeable
