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April 2024 by Elvana Illyrian
Bad customer service, employees visibly saw several people cut in front of me and do nothing about it. Very unhelpful and ignored me when I asked a question ?
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January 2024 by Trescha Borromeo
Worst customer service ever! The staff does not wear any badge or lanyards so it was hard to identify who actually works there. And of course the sizes for short people are on the top shelf. So when there’s no one to offer for help and you have to jump up on the shelves like a spider monkey then all of the sudden you get staff coming out of nowhere lol saying they were there offering you to help. Like when and where? One lady, said she had offer to help by saying “hi.” There’s a lot of people there, it’s loud, she never made eye contact or got me confused with someone else. That is not offering help. And I don’t know if you work there or just random stranger being polite cause you have nothing to identify yourself as an employee of Levi. Also “hi” does not mean “how can I help you.” Need better training in customer service!
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January 2024 by sai karteek k
I was just checking around and wanted to try a couple of pants, a crew member interrupted and was telling me not to pull the pants of the shelf. It was very rude and in my perspective a very bad customer experience at the well reputed store.?? never ever going to this levis store
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January 2024 by Bloomburg House
This store sucks. They labeled their denim trousers with price 24.99$. But after you try it, wait in the line for 20mins, they will tell you there’s no discount (original price in an outlet store, ironically) and you have to pay 3+ x more money. I would rather spend that amount in Polo Ralph Laurens.Don’t know who proposed such stupid idea, bad customer, bad for the brand reputation. Levis should fire their marketing department, all.
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December 2023 by Jaqueline Lopez
Store is big and they had 70% discount in almost everything. It was kind of crowded but still able to browse around
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December 2023 by S Johnson
Matt at the Allen store location was very helpful and gave awesome customer service when I was looking for a difficult size for my Son.
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November 2023 by Gloria Garrett
The price of jeans wasn't better than other stores but it was buy one get one free so that was great!
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October 2023 by Carol Rabb
Store does not have jeans for Tall-Thin people! They were nice enough to order me some that fit. Told me its no problem. They were supposed to be here 4 days ago. Still waiting. The store itself has been NO HELP since they got my money!!!! Not impressed! Do better Levi's!!! Very disappointed!!! They told me today "don't know what to tell you"! Looking like I won't be back.
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October 2023 by UsoRob MUSIC
Me and my girl came and got some shorts not a big selection for an outlet
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September 2023 by Cathy Jones
Great employees. Huge discount. Will be going back.
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August 2023 by Troy P
For a brand like Levi's, it is undstaff. If you need any assistance during rush hours a longer than normal wait time should be expected.
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July 2023 by Timothy W. Heidtman, Jr.
Great store with ample merchandise for great selections by customers!!!
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May 2023 by Jenu
I recently visited the Levi outlet store in Allen and was disappointed with the quality of the products. It seems like the quality of the items has decreased compared to my previous visits. The materials used and the overall craftsmanship of the jeans I purchased were not up to the usual Levi's standard.In addition, I was also disappointed with their customer service. In the past, they used to offer a deal where you could trade in an old pair of Levi's for a new pair at a discounted price of 20% off. However, during my recent visit, they refused to honor this deal, which was disappointing as I had taken advantage of it in the past. The change in their policy was not communicated clearly, and I found it to be inconvenient and frustrating.Overall, I was disappointed with my recent experience at the Levi outlet store in Allen. The lower quality products and the change in their trade-in deal policy were not up to the standards that I had come to expect from Levi's. I hope that they address these issues and improve the quality of their products and customer service in the future.
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May 2023 by Richard Riley
Great selection, sizes and the price was phenomenal. Should've purchased more!
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December 2022 by Maria Villarreal
Overpriced especially for an outlet. Saw a jacket on Amazon sold by Levi's for a third of the price at this location. These sales are just a gotcha. 3 stars go for the Quality of the clothes and the staff which were friendly.
