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July 2025 by Maria Munoz
I felt like it was missing a lot of pieces, especially in the petite section. The employees had a good conversation about guys going on and didn't pay attention to customers.
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March 2025 by Lina Trujillo
Great store, but the customer service is terrible. The staff member who helped me was rude and unwelcoming, making it a bad experience.
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October 2024 by Ashlynne G
For some reason, the women working this store seem to go out of their way to be rude and treat you like you don’t belong in their store. I’ve been a Loft cardholder for over 10 years and the women working at this store treat me like garbage. Remember that scene in Pretty Woman where the associates refuse service? That’s the vibe at this store—doesn’t matter if you’re dressed up or dressed casually—they treat you like garbage.
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August 2024 by DeLandrea Rule
Great service!
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June 2024 by Tingting Li
There is one person here that is consistently rude. She is a bit older than the rest of the ladies. She doesn't say hi. Doesn't address the people standing in front of her. No basic manners.
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December 2023 by Kimble Lincoln (Kim)
This was my first time at this store. I'm new to the city and have always shop in store or online. I felt like today at this location I was profiled as a black woman. I've had my account with you all for years, but the minute they saw me, I assume they felt threatened. This made me so uncomfortable and I will never shop in this store ever again. Please teach your associates, that all black people aren't bad. I pay my bills just like everyone else and I have a right to shop wherever. Just g or this, I will be closing my account. I truly feel disappointed & disgusted. In my 51 years of living, I've never felt like this, like I can't walk into a store for a return or purchase. Teach your TEAM better.
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December 2023 by Caitlin “Meara” O'Neill
This store always has great clothes that fit a variety of body types and the young ladies that work the front desk are so kind and helpful. Customer service is 5 stars here every time I’ve been!
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September 2023 by Jenny Karlovetz
I love coming to this store!! The clothes are always so cute, and the staff is very nice. Unlike several other shops in the mall the air conditioning actually works! It’s a nice store.
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August 2022 by Megan Sanderson
Love their clothes, very helpful staff and friendly
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August 2022 by Google user
Ordered online and opted for curbside pickup. Per the instructions in the email from Loft, I called to let them know I was parked and was infront of the store to pick up my order curbside. There was silence, I asked the employee, Kim Cook, what she needed from me to get my order. She stated an umbrella. I said sorry I don't have one, then she rudely said, can't you come in and get your order? I had to go in because she didn't want to deliver it curbside. Horrible customer service at Allen. Take the extra time to drive to Stonebriar Mall, the ladies there are fantastic!
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June 2022 by SBG
Not friendly service. First few times I let it go. This last time I had to return a online order, same attitude. Good service hard to find apparently.
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March 2022 by Christina West
Ordered online and opted for curbside pickup. Per the instructions in the email from Loft, I called to let them know I was parked and was infront of the store to pick up my order curbside.There was silence, I asked the employee, Kim Cook, what she needed from me to get my order. She stated an umbrella. I said sorry I don't have one, then she rudely said, can't you come in and get your order?I had to go in because she didn't want to deliver it curbside.Horrible customer service at Allen. Take the extra time to drive to Stonebriar Mall, the ladies there are fantastic!
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August 2021 by Diablo Pulga
Staff was very rude, I’ll be making sure not to return to this location again.
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August 2021 by dani pham
I gave this store one star because their customer service were bad not the products.Y’all need to be nice or get some training how to help customer. So rude and cold!!
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June 2021 by Alison Brugge
Lety was so nice, patient, and helpful. I really appreciate how she diligent she was with my SUPER complicated online return. Thank you for making it a great experience to shop at Loft. If I could rate my experience just on Lety, I’d give it a 5 star but I think the 4 better reflects my whole experience with customer service at Loft.
