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December 2023 by Tim Hartman
I went here to buy a beef rib roast for Christmas since they had a sale, and I have bought roasts here in past years and they were good. I wanted a whole one since I have 20 people coming over. Ad showed a coupon special with a limit of one. They only had 3 to 5 lb roasts, which weren't large enough. I was going to leave and go to Kroger, but the butcher told me I could "buy all the roasts I wanted but only only one would be $1/lb off per the coupon". So I got several small roasts to get the quantity I needed for my hungry guests, and I spent another hour getting other stuff. The checkout lane was super slow and I waited patiently thru several delays. When they were finally ringing me up, the store manager came over and said I could buy only one roast. I told him what the butcher said, why I needed more than one, and that I had spent 2 hours there shopping and waiting, but he said there was nothing he could do. He wasn't the least bit sympathetic. So, I told them to keep ALL the stuff and that I was never coming back, and I walked out. They lost me as a customer. Then, I went to Kroger and spent my money there instead like I should have done in the first place. They had a limit of one roast also, but the butcher wrapped two large beautiful roasts together for me so I could get what I needed. That's great customer service, Market Street, unlike you!
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December 2023 by Carmen Xerxes
Every single staff was pleasant and the people serving paninis and sandwiches were extremely nice! Price is reasonable too, so I'll definitely come back.
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December 2023 by Tim H.
I went here to buy a beef rib roast for Christmas since they had a sale, and I have bought roasts here in past years and they were good. I wanted a whole one since I have 20 people coming over. Ad showed a coupon special with a limit of one. They only had 3 to 5 lb roasts, which weren't large enough. I was going to leave and go to Kroger, but the butcher told me I could "buy all the roasts I wanted but only only one would be $1/lb off per the coupon". So I got several small roasts to get the quantity I needed for my hungry guests, and I spent another hour getting other stuff. The checkout lane was super slow and I waited patiently thru several delays. When they were finally ringing me up, the store manager came over and said I could buy only one roast. I told him what the butcher said, why I needed more than one, and that I had spent 2 hours there shopping and waiting, but he said there was nothing he could do. He wasn't the least bit sympathetic. So, I told them to keep ALL the stuff and that I was never coming back, and I walked out. They lost me as a customer. Then, I went to Kroger and spent my money there instead like I should have done in the first place. They had a limit of one roast also, but the butcher wrapped two large beautiful roasts together for me so I could get what I needed. That's great customer service, Market Street, unlike you!
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November 2023 by Dallas M.
Second time I've tried a grocery pickup order. Never get a text link to let them know I'm here. Just called the store, person answering abruptly hung up without asking any info like name on the order. Crossing fingers it's less than a half hour wait like last time. Also hoping half the items aren't missing like last time. So far it's been 15 minute wait.
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November 2023 by Mark Klingenberg
Just have to say that the customer service at this store has always been fabulous. Today was no different. Shout out to Toby who helped me greatly today to find the items I was looking for and hunting down a cart for me when my arms were full. Special mention for Jonah the Customer Services Manager for his courteous and professional assistance. This is a very well managed and staffed store and it is appreciated by this customer. Thank you.
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November 2023 by Philip C.
Had to rate 1 star because they discontinued the salad bar. I would walk across the street every day for a salad for the past few years. This is a real bummer and I can't see myself supporting this location anymore.
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October 2023 by Lisa C.
This grocery store is wonderful!! Fresh produce and prepared food choices every day!! Love their little gift shop upstairs!! Wine selection is amazing!! The customer service is always spot on!! Love this grocery store sooo..much!!
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October 2023 by Gerald B.
I have stopped by the Market Street in Allen many times and am astonished how there are not as many working behind the cooked meals section or the sandwich area. My wife and I usually go there for lunch every other month and breakfast a few times. Customer service there needs to be reviewed and the management team should observe how customers are waited on. You know HEB are getting more and more stores in this area because there is a lack of customer service. This morning my wife and I stopped in for a quick breakfast before work at 8:45 am and no one was attending the station. Some lady was working in the sandwich area, walked right by us and made eye contact with me because I assumed she would wait on us. She said nothing but walked into the back. I just don't understand why she couldn't have said someone will be with you shortly. Finally after a few minutes I noticed another lady walking towards me from the front of the store, assuming she had to take a restroom break, and then took my order. At the Market Street down from my home in McKinney, they have many workers waiting on morning customers for breakfast. I have never seen more than one worker at the Allen Market Street waiting on breakfast or lunch for a hot meal. I just wanted to express how confusing that is to compare Allen and McKinney stores. I also think there is some lacking at checkout in Allen that needs addressed. Customer service wise and manning the checkout area. I have seen some pretty long lines.
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October 2023 by Thomas Frey
The ONLY grocery store I LOVE. They buy local beef. Great homemade soups and lunches. Great prices. Awesome bakery and breads. Amazing salad bar. Tremendous good people they hire.
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October 2023 by Anna L.
Love it here! Frequently stop by the deli area for lunch to get a panini. For entree, drink, and side, the price is just right! Store is always clean, and staff is super kind.
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September 2023 by The WolfMan932
This one young African American dude that works at the deli always gives me an attitude when I'm getting my cold cuts. I don't know if he's delayed or what his problem is. The rest of the staff are good though.
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September 2023 by Duke Silver
Fresh produce with a wide variety of food items
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September 2023 by Angeline C.
Beware of the Pharmacy here. They prescribed the wrong medication to my mom and the service is horrible.
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September 2023 by David H.
We shop at the other Market Street on the regular. Went to this one and I'm so annoyed that their bakery sells 2 day old bread. I didn't look at the date until I opened the bag. Just old bread. It's the little things, I know!
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August 2023 by Clarice Cross
Ordered a cake for my husband's surprise birthday dinner. He's a huge Colts fan, and his cake came out great. I plan to order future cakes from Market Street