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March 2024 by Sandeep G.
It's been nearly 2 months since I wrote to customer care and over 2 and a half months since this transaction but it is not resolved yet. I met the Store Manager on the 2nd of March to decide on a replacement poster that they lost and haven't heard from him since then.
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February 2024 by kim howell
Michael’s has changed since re decorating and making it less of an art store and more of a home decor store. Service is mostly self serv, No employees avail for help and 2 of my online orders were wrong… the only 2 I ever tried! I’m disappointed as I’ve been going to Michael’s for decades and it’s just not the friendly everything you need for Art, crafts and whatever else store anymore. It’s gone the fancy way ofPier One…. and now Pier One is gone!Hobby Lobby is taking the place lately.
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January 2024 by Cole Newman
The staff here is great. Always get my art supplies and couldn’t recommend it more!
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January 2024 by C Waller
Interesting 2 story location, have many categories but not much variety
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December 2023 by Kelly Sutphin
I wish I could find online items in store.
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December 2023 by Omer Ali
Helpful staff. Quick n easy trip
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November 2023 by Steve S.
Hernan, the store manager, went above and beyond with helping me purchase and load many large canvases on November 24. I appreciate his professionalism and desire to make me a happy customer.
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November 2023 by Ashley Baker
Staff could be much friendlier, but this is the first two-story Michaels I've encountered in Texas, which is cool.
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November 2023 by Rebecca Kim
Had a wonderful experience at the Michaels store on Bethany in Allen. I was struggling with a framing project I was doing myself and Ari in framing was so helpful. She cut the glass I needed and gave me great advice on how to finish the project. Her knowledge and helpfulness was greatly appreciated. She went above and beyond what I expected. She even carried my whole project out to my car for me! She made my day! Thank you, Ari!!
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November 2023 by Sa Chi
Online said they had stuff we wanted, but when we arrived we had trouble locating it. The store has an area downstairs with lots of stuff. Ultimately, we didn't find what we were looking for after searching for 30 minutes so we left.
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September 2023 by abigail torres
Was very uncomfortable coming here. The woman downstairs followed me around the whole time I was shopping and never asked if I needed help. I went to the restroom and she was waiting for me outside the door for whatever reason.
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September 2023 by Kyerra B.
I'm an avid crafter and I love shopping at Michaels!! I stoped in on Friday and picked up an online order. I love how quick and convenient it is. I placed my order and it was ready within two hours!! I walked in located the bin with my receipt on it and was out of the door in less than two minutes!! Love this location!!
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July 2023 by Virginia Zimmerman
Didn't have what I needed but didn't pass up a good sale.
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July 2023 by Shahidul Islam
Great place for decorating and diy stuff.
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July 2023 by Stephanie R
We love Michaels, but not this location! The signs do not match the pricing at the register. The staff refused to go look at the sign and just said that's what it's ringing up. It really sucks when you have a kid excited about activities, then as a parent you are blindsided by a completey different price at checkout. All they had to do was go look at the signs and they would see it was labeled for the entire shelf. We will just buy from a different location from now on. Horrible and rude staff.
