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September 2023 by Nick Durand
Excellent service from Carla! I only went in for reeds, but from what I saw, they also have a wide selection of used brass, woodwind, and string instruments (from all different price points), a large and well organized collection of music, and even some nice music-themed gifts for the musicians in your life.From the outside, I wasn't expecting much from such a small storefront, but they really seem to have everything you could need!
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August 2023 by Nirav Patel
The nicest folks ever in a chain store.
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August 2023 by M J.
Great store for music and supplies
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June 2023 by Jennifer M.
If an item rings up for more than the displayed price, you're stuck paying the higher price. Any other business I've been to will charge you the lower price because of the error. The employee didn't care that it rang up more. I emailed customer service and never got a response.
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December 2022 by Erick Esquivel
Ordered an instrument that I was told would be here the following week. 10 days later I call and I’m told it’s on “back order”. There’s a kid working the desk that tells me to call any other store to get in touch with a manager because he doesn’t know how to find my order, he’s just a kid. I call another store and same answer. Came here because they specifically said the instrument would be here in a week and it was obviously a lie.
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August 2022 by Nikki Harris
I came from the Frisco store to this location to pick up the instrument because the Frisco one didn’t have it in stock. I just reviewed the Frisco store and gave them five stars for customer service but this location did not meet the mark for me. It took way too long to check out an instrument and asking the same questions over and over again. There should be some process to copy and paste information but it took about 30 minutes just to pick up one trombone. Not sure if the employee was new but it shouldn’t take that long. Also he did not hand back my credit card or drivers license and when I called to ask if they had it, they did of course but did not offer an apology whatsoever. So I had to drive back over there to pick it up. Super inconvenient.
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May 2022 by Casey L.
The customer service at this store is not only lacking, it's offensive and insulting. This place shouldn't even be in business.
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August 2021 by J Lee
I stopped in the Music and Arts Store to kill some time. I was pleasantly surprised! I walked out with music books, a tuner, a harmonica book... all kinds of fun things at great prices! The clerk was extremely helpful too. Visit this store, you will love it!!!
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July 2021 by Mae Morton
I needed a large quantity of books in 12 levels and the manager Felipe went out of his way to call several places to have them all ordered and ready for me when I came in. Great service and a wonderful manager!
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June 2021 by Taylor Timm
Best music shop in the area! From the time I moved to Allen, Felipe has been more than helpful and really given me some insight to progress musically than I think I could have gotten anywhere else! Helped me out with a new electric and amp that I have absolutely been having a blast on! The sound quality is excellent for the price, and he gave me a quick run down on how to play with the settings for different sounds. Also helped me find a mic and interface that suits me best, which I'm am so excited for when it arrives! Great shop, great customer service, will continue to come here for anything I need in the future! Felipe is absolutely amazing and definitely the best guy to go to for all your musical needs, thanks for being awesome Felipe!
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May 2021 by Nathan Jones
Great store very helpful staff. Thanks to all .. ?Nate Jones Allen Tx
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April 2021 by Gracie Okami
My sister and I came here looking for a guitar and bass guitar. We weren't really sure what we were looking for, but Felipe was beyond helpful and was kind enough to let me try out the bass I had my eye on. We went to a couple other places after to see if they had anything different and came running back here after receiving little to no help and looking at the prices. We walked out with all the equipment we needed to get started and I can't wait to come back for more!!! Absolutely phenomenal customer service. :)
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January 2021 by Mani SSS
Very good one.. The Manager and staffs are customer friendly and I go here for my kids violin and cello accessories and books.
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January 2021 by Lauryn Eitenmiller
felipe was extremely helpful! he fixed my violin and tuned it for me.
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January 2021 by Patrik
love this place, i come here for all my instrument necesities!
