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August 2025 by Ro Mo
Love them so much
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August 2025 by John Bell
Great customer service with Emily today. She went above and beyond to find me the right shoe and size.
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July 2025 by Ken Casto
Great selection with a surprisingly helpful staff.
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July 2025 by Akon Timber
You can find nice series of New Balance here
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July 2025 by Danny Allen
Employees just standing around not helping customers except this one young man named Jeff. If you wear size 14 or large don't waste your time coming here. Also does not have wide shoes.
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June 2025 by Yonesha Rachal
I was initially reluctant to return to the New Balance Allen store after a really bad experience last summer with the male assistant manager. But I needed new running shoes and decided to give it another try. I’m so glad I did.
I was immediately greeted by Marcus, who was incredibly helpful from the start. He took the time to ask what I was looking for in a running shoe and even offered to size me to ensure the right fit. Despite helping another customer at the same time, Marcus made sure I always felt taken care of and never once made me feel like an afterthought.
My opinion of the New Balance Allen store has completely changed thanks to this experience. I will definitely be back and to his manager, please know that Marcus is a true asset to your team.
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June 2025 by A C
I Twice in 6 months I have bought a pair at this brick & mortar store. This time 1 of the pairs was my significant other! We went to 2 other malls and current inventory wasn't cutting it for us. So we went out of our way for this. And it was worth it. IDK if it was because we both we're wearing new balances. But we got treated like royalty. The blonde manager on duty went out of her way to find us my girls right show size!
I intentionally ended up walking out with a pair of MIU 998s I tried to buy but we're sold out at another location. And I got them for 30% off the marked price as well!
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March 2025 by A E
Let me tell youuuuuuu, Marcus became my best friend with his knowledge of what the “cool kids are wearing”. I went in to buy my 15 year old son shoes and didn’t know what I was doing but Marcus saved the day! My son loves his 9060’s
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February 2025 by Ryan Shoemaker
Had a great experience and the worker at the register was really helpful and had a great attitude.
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February 2025 by sai sandeep
The one who was at the counter was so rude,he is not even responding or speaking a single word when i ask for something.i haven’t seen such a worst customer service.
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January 2025 by rida shahkar
Great selection of shoes and received excellent customer service from Sebastian!!!
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January 2025 by cole s
Went to this location, was looking for shoe for my dad. Met with Joe on the floor, he was great and helped my dad through the whole process, from finding the best shoe type, size and color he liked. Will definitely go back to this location in future. Customer service was excellent and thanks to Joe for taking his time and helping my dad find the best shoe for him.
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December 2024 by Love Jones
I had a very pleasant experience @ New Balance Karter wz on point in helping me find the right sneaker 👟 for my every day activities as A personal assistant 😉 thank you Karter for all your help. And Happy Holidays to all who work for New Balance
That grl 2024
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November 2024 by Lahari Korsipati
I agree with everyone else in the reviews. Customer service is bad. They were rude enough to drive the customers away.
It's not like there were 100 people at the counter, still when asked for price of an item, guy asked me to use my calculator on my phone. Woahhh.. I mean come on, I know I have a calculator in my phone. Isn't it your job to answer questions 🤔
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November 2024 by Mateo Anzola
I was about to buy two pairs of shoes—both in my hands, just finishing trying on the second pair—when an employee loudly announced, “The store will close in 4 minutes.” I asked if I could still purchase the shoes, and he replied, “Only if it’s within the next 4 minutes.” I couldn’t believe they showed no empathy or care for me as a customer. So, I left and bought my shoes from Banana Republic instead.
