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March 2023 by Jaimee P.
This company is outstanding. They have now fixed my third family computer-- they are my go-to guys! They have the quick turnaround I needed, fair pricing and let me know exactly what was going on in a language I understand. Thank you so much-- I will continue to recommend you to everyone I know.
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January 2022 by Google user
Jeff is great to work with. The communications were very good and I felt they were dedicated to getting our PC back in service as soon as possible. They replaced a hard drive for us and did a great job. Pricing was more than fair. We will defiantly use this establishment again.
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December 2021 by Dr. Craig
I had taken my laptop to Micro Center for a repair. Two weeks later they still hadn't even looked at it. I picked it up, and on the way home spotted PC Geeks. I took it as a sign. Ten minutes later Geoff had my computer fixed. PC Geeks FTW!
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December 2021 by Chris Palmer
Went in to see why my pc was shutting down constantly. Geoff instantly knew what might be the cause and got my machine back up and running without any issues in just a few days. Highly recommend!
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November 2021 by craig zale
Jeff is great to work with. The communications were very good and I felt they were dedicated to getting our PC back in service as soon as possible. They replaced a hard drive for us and did a great job. Pricing was more than fair. We will defiantly use this establishment again.
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March 2021 by Darlena Chiles
Really good!
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July 2020 by Jeremy Loveday
Extremely friendly and professional, great service. They made sure all my questions were answered.
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June 2020 by Judy Stevens
I have used the services of this fine place for All my computer needs since I moved to Allen. They have always served me well. Today I had tears in my eyes because I was so grateful to Geoff. I had to buy a new Windows 10 in January because mine got hacked. Geoff did all the work for me and I was happy to have it secured. I was gone all February and part of March. I had my laptop not my PC. Well of course we have had lockdown n PCGeeks was closed. I could not find my pictures on my new computer. I’m not very techie anyway and I felt like people who lose their pictures in a house fire. I didn’t sleep at night trying to figure out how to find them. People who know about computers could do it in 2 seconds. I’m nearly 80 n don’t know diddly. Today I called Geoff and we did team viewer and he had all my several thousands pictures back in no time. I was so happy, tears ran down my old cheeks. This place is good and they are honest. I feel like they are friends! Thank you Geoff, you made my day. Judy Stevens I need to add to my last post! It was Geoff to the rescue again. This time he helped me find some important documents. This guy is so nice and so efficient. I would not go anywhere else with my personal information. You get to know the people and you trust them. What more can you want?
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June 2020 by Jonathan Conrey
very friendly over the phone. patient with me (im computer d**** and fair prices.
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June 2020 by Paul Ruth
Very Impressed! I needed someone to act quickly as the lifeline of my business ( my computer ) was not working. I found these guys here on Google and within 24 hours I had a new hard drive and I am back in business. Thanks Jeff.
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December 2019 by Johnnie Joplin
For Mr. Geoff Bennett. I appreciation your diligence and exceptional workresolving my compute issues.You was extremely helpful resolving issues on my desk top also by phone . Thank You...
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September 2019 by Benny
Great service, got 6 viruses off my pc and recognized me the today when I went in for a bad battery and gave me one free.
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September 2019 by Herb S.
After I purchased a new computer from Best Buy and getting the complete runaround about getting the hard drive from my old PC cloned, I called PC Geeks. They said they would be glad to do it and gave me a price quote of $99; $100 cheaper than Best Buy's that mandated making an appointment to bring it in and leave it for 48 hours, although they would not accept it at the time of purchase to send out! Brought my new PC and the hard drive from my old one that had crashed, along with my external backup that had not been yielding me any necessary files. PCG soon call me back to say there were no files in my remote drive and the old hard drive was not yielding much more, he asked if I could bring my older remote drive, that I had mentioned, but thought no longer worked; so we fetched that down to them. By that time he had located the files, in an odd place, on the dead hard drive. The next day I got my new PC back with two large files, one containing the old hard drive files and the second with the files from my "dead" remote drive. They still only charged us the $99; which I think is a bargain! All of my interactions with the people there were very positive and I wish I'd gone to them when my old PC had crashed!
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June 2019 by Robert Maxvill
Great job.
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June 2019 by Rick Penhallegon
Do not take your computer here unless you want to be challenged to a fight in the parking lot.
Seriously. That’s exactly what happened to me Friday in Allen, TX, by PC Geeks’ tech, Geoff Bennett. Apparently, geeks like street fights these days. Who knew? My account is below if you care to read it.
My encounter with this business started normally enough. I was having a power problem with my PC, and took it to PC Geeks last Saturday. I was checked in by a gentleman there who said that the tech working on my computer would be Geoff, that the upfront charge for diagnostics was $49, and that Geoff would be in touch with me Monday after diagnosis.
I spoke with Geoff on Monday, and he indicated that a part needed to be ordered, and that it would take a few days to receive the part. When I called Friday I was told the part wasn’t there yet. Being a bit perturbed, having the expectation that the repair would have been done by Friday, that the part had not arrived, and that I was having to do all of the follow-up on the repair – having had no deliberate updates from PCG – I told Geoff to cancel the repair, and that I would just source the part myself.
I was nearby, and showed up within 10 minutes of my phone call, and asked for my computer. Geoff brought my computer to the front desk. I started to pick it up to leave, and Geoff bellowed, “I TOLD YOU IT WAS 4-5 DAYS FOR DELIVERY OF THIS PART!” When I countered with my understanding that the job would be finished Thursday or Friday this week, he cut me off and yelled, “ARE YOU CALLING ME A LIAR?!”
“OK Geoff, I think we’re done,” I said. “Give me an f-ing break,” I mumbled as I reached for the door – as any normal, self-respecting person might do when met with a boorish idiot like this. Geoff heard me and followed me out to the parking lot trying to provoke a fight, saying “what did you say to me?” I repeated what I said, “give me a break.” He corrected me and said, “no you said give me a f-ing break.” “What’s the difference?” I said. “Do you want to go? I’m ready to go [fight] right now!” he said. I squared up to him with my computer still under my arm and said, “are you really doing this?” He continued and said, “do you want to go, because I’m ready!” I told him I was leaving, I put my computer in the car and left.
I don’t normally or regularly write business reviews or post complaints. If a business’ service doesn’t line up with my expectations I may express my dissatisfaction directly, but I usually just to move on and take business elsewhere. I take exception when someone follows me to the parking lot and threatens me. And you should too.
By the way, I took my computer directly to Best Buy, and they diagnosed it, no charge. They did not have the part, but the tech was very nice and allowed me to pick his brain for 5 minutes. I went home, and ordered a part on Amazon. It is being delivered (overnight, no charge). And I am installing it myself today.
