-
March 2024 by jennifer gonzalez
I have not ever felt so judged and insecure as as did Saturday when I went here. There was a young girl and an elderly lady working. I asked to be sizes and the younger lady did it. I felt that the size she gave me might be incorrect due to her approach. I asked the the elderly lady if she would mind rechecking. And her response was “why didn’t you just get measured”. I told her yes, but I felt it might be incorrect. Which it was. The young girl asked be what bra I wanted and I told her I wasn’t sure, since I not sure what would be the best for me. She set up the dressing room with 5 of the exact same size and shape bra in the same color.. not different cuts or styles the same bra. My daughter was with me and she was like “what, these are the exact same and they don’t fit.I told her I know she went and asked the younger lady for a different a certain size bra because the one she pulled were way too big. The lady snatch the bra from her hand and brought her another which fit. When I went to ask for a different color the younger lady said “we have nothing in your size, we would have to order it.” My daughter looked in the drawer and there were some in my size and in every color. The older lady never stepped in just gave ugly looks as she folded stuff in the front of the store. I was so humiliated and confused by their behavior I just left.I would not recommend buying from this location ever!! These women were awfully rude and unhelpful.
-
August 2023 by Neshia Bivens
I had a great first experience shopping here! I had the pleasure of being assisted by Kate, and she was so helpful and kind. Not only was she helping me, but she was working the dressing room helping other women, too! I had no idea what my bra size was since losing weight after having babies, and she was so patient with me in figuring everything out; she was such an expert on different types of bras! I'm definitely shopping here from now on!
-
August 2023 by Tracy R.
The service and attention I received where great! I had read prior reviews about super bad service, so I was hesitant to go into this store, but I decided to just try them anyway since they were having a huge bra sale. It's possible they have changed management. They couldn't have been more attentive. Also, their bras are super good quality and last way longer than those I've bought at other stores.
-
August 2023 by Kylie Gray
I went in tonight with my daughter and we were both desperate for new bras. Amanda and Lauren were so positive and helpful, and even though it was close to closing time they happily measured each of us and helped us find bras that worked. We will definitely be back to this location for the stellar customer service!
-
June 2023 by Kayla Raville
The sales associate named Kim was AMAZING to work with. She had great energy and was so knowledgeable. She was able to help me with speed and was able to focus on you even when jumping between other customers. She made shopping at Soma a great experience and the bras are great to boot!
-
June 2023 by Danielle Speed
Always fabulous. Bra sizing, purchases, returns, swaps, terrific staff every time!
-
June 2022 by Cray
A good place for lingerie or intimate wear. The staff was nice and super helpful. Decent prices of you hunt for a bargain and their selection is great.
-
May 2022 by Licia Hogarth
The merchandise is good but service is horrible. The alleged “ store manager “ has no concept of customer service and… “ coincidentally “ when one requests information about her manager… it is not available. I would suggest to anyone to choose another location, while hoping that this woman who works there find more gainful employment elsewhere….
-
January 2022 by Michelle Tonnemacher
It was early morning and two ladies were helping me with questions about previous orders, stock, ect. I got a call in the middle of shopping; it was heartbreaking news and I asked them to just ring me up for what I had already picked out so I could leave and have some privacy to grieve. They were extraordinarily kind and I still think about what they did for me. Thank you very much for your help with both my purchases and my struggle.
-
January 2022 by J T.
The WORST customer service and LOUSY greedy return policy!!!! I HATE thus store sooo much!!!??
-
December 2021 by Jami Weinman
I have been to this store twice and had Amanda helping me both times! She is a true definition of EXCELLENT customer service! Hard to find people like her anymore! Thank you Amanda!
-
September 2021 by Jodi Lynne
Came in today and had a wonderful experience with Bre. She listened to everything I wanted and helped me find the perfect fit. Will be back for sure!
-
August 2021 by Staci Howell
Very friendly staff! It's a big store too for being in a mall
-
July 2021 by Estella Ortega
The service was bad. The girl at the counter was nice. I hope she did not give credit to the 2 ladies that were a bit too standoffish to be in sales. She asked who helped so I was obliged to tell her no one had helped me...I was not planning on saying anything. I won't be going to that particular Soma store again.
-
July 2021 by Jen D
Kate was so incredibly kind and helpful, and made my experience getting my new size comfortable and not awkward, and helped with some recommendations I really loved.