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November 2023 by Kandy Farley
I meet my clients with their dog Zoe Waldschmidt every few months! The people that work here are always willing to help you. Get you anything you need to wash and dry your dogs!! Really enjoy coming here!! Great job Mutt Puddle!!Sincerely, Kandy
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October 2023 by Stephanie Leu
Took my mini labradoodle there recently and had a great experience with Serita!I really appreciated her clear communication about what kind of cut and style I wanted and she was really fast! Super clean facility and competitive pricing. We will definitely be going back!
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October 2023 by Scott Oshry
STAY AWAY!!!!!!!!!!!!!!! I have a long haired yorkie, they shaved him, we told them not to cut the dog but just remove some hair from the top of the eyes. THEY SHAVED HIM, it will take 6 to 8 months for his hair to grow back, he looks like a homeless rat!They are so stupid, who shaves a long hair dog when you bring them in for a bath!!!!!!!!!!!!!! I AM SOOOO ANGRY!I wish I could give ZERO stars! Stupid people!!!!!!!!!!!!!!!!
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September 2023 by Vikki Gerhart
This is the only place we will take our giant Long Coat GSD ❣️I’m always amazed at how good he looks, smells, and feels after his bath and grooming . He has so much fluff and always looks like he lost 20 needed pounds and he’s happy about it ?
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August 2023 by NoTMeitZyoU
I brought my dog here a couple of weeks ago for a selfserve. This was my first time visiting this establishment and I was significantly less than satisfied. The blonde lady working was very rude. I believe her name is Teri. I have never felt more unwelcome. It just seemed like there was a lot of tension in the room and it also seemed like the dogs could feel it too. Today I took my pup to Pet Bar which is right around the corner from this place and it was exactly the experience that I should have received at this establishment. Don't waste your time or money. If I could give zero stars I would. Highly recommend Pet Bar!
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August 2023 by Ryan Garbett
We visited this location on Sunday, August 6th. We were very aware of the policy stating that you can only receive service up to one hour prior to closing. This policy is stated on their website and on the door. We arrived at 4:10pm, nearly two hours before closing time at 6pm. However, the young girl working there denied us service because we were 10 minutes past the two-hour cutoff. When we pointed out that the door indicates one hour, her response was, 'Yeah, but it would take me another hour to clean up.' It's perplexing why the door remained open if there were no customers inside. I now understand why the place was empty. Finding help can be challenging, but encounters with lazy individuals like this can negatively impact your business. I'm not the only one who has had this experience, and it makes me wonder if the owners or franchisees would approve of this behavior. It appears they could use every dollar to keep their doors open. Pet Bar down the road gladly allows pet bathing within their posted hours.
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July 2023 by Abera Zubair
We’ve been here before and always had great customer service from the older man that works here, he’s always friendly and very accommodating. However, today (07/13/23) I walked in at 5 pm at this location and the lady upfront named Ashley was taking a customers appointment on the phone and didn’t acknowledge me walking in. Afterwards, she continued to ignore me and goes to the back where the other young girl was working and started accusing her and belittling her, with me present waiting patiently up front. Where I’m able to here all the toxic things she was saying to her. All the while the girl was giving professional and nice answers. Ashley was also being mean to her saying “whys your boyfriend upfront?” The other girl says “that’s not my boyfriend that’s a customer” and then Ashley approaches me and asks me what I needed, I told her I’m here for a self service dog bath and she said I can’t help you it’s past 5:00 pm (mind you I walked in there at 5) which I pointed out to her the website and the door both say you guys close at 7pm and you don’t take services an hour before which will be 6pm and she kept saying nothing you say will change my mind or offer you service today. I felt horrible as I’ve never been blatantly refused service before or not acknowledged or treated badly like this at any pet care location and especially when we use to come here and have loved it in the past. I personally felt profiled/harassed by this worker and I didn’t understand why'd she refused service when I got there 2 hours before closing, not acknowledging or greeting the customer & throwing accusations about the customer to her other coworker. Sadly i won’t be returning to this place.So I went to the “Pet Bar” on Stacy rd and they happily took me in for a self service wash 30 minutes before closing. I should have went there to begin with. Again this whole interaction was very off putting and left me feeling like I had to stand up for myself due to Ashley’s confrontational behavior towards me and her co-worker. She just had a very bad attitude to begin with.If I could I’d rate this management, interaction and location -100 if I could.
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May 2023 by Anthony Didi
This is the only place I will ever take my dog for grooming. They take the absolute BEST care of him every single time. He loves the staff because they are so sweet to him, as they are with all the dogs they care for. If you LOVE your dog, if your dog is a member of your FAMILY, do not trust anyone other than Mutt Puddle in Allen to look after and care for them! Forget Petco or Petsmart, one of which forgot my dog was even there for SIX HOURS! The staff at Mutt Puddle, who are very knowledgeable and experienced, always do a great job and get the job done with very good timing. Rest assured knowing your little Buddy is in good hands at Mutt Puddle.
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April 2023 by Nicole Brittney Wooten
We took out mini Golden Doodle for the first time for a full service grooming. Everyone was really nice and extremely helpful. We were asked what kind of cut we would like and not told what kind of cut we would get. We asked for a low bear cut. I can’t remember the groomers name, but she did an amazing job.She was fast it took no longer than 2.5 hours. Our pup look and smell amazing. We could tell he had a good experience with her, he was so excited to see us. We will definitely be back for the full service grooming and the self service bath.
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April 2023 by GG G
I have used the self service at Mutt Puddle and it really helps me with the task to bathe my furr baby. They are really nice and helpful with any questions. They even let me use a couple of their nice brushes!
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March 2023 by Holly
Recommend 100%! They always listen to my needs and my babies always come out HAPPY! One of my dogs are handicapped and they always make sure to listen and take care of him and my extra needs for him. Would recommend to everyone who is looking for a good groomer and friendly people!
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March 2023 by Marissa Johnston
I highly recommend this place! It’s a great place to self wash your pup and the staff is extremely friendly and helpful! Definitely going back.
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February 2023 by Rachel C.
We have been coming to Mutt Puddle for a few years and have had an ok grooming experience with our Australian shepherd. This time, he was cut down to almost nothing and has several cuts, one being on his back, where it is now infected and has cost us hundreds of dollars at the vet. We won't be back.
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February 2023 by Chris Andrews
Mutt Puddle Dog Wash is a dog grooming service that specializes in washing and grooming dogs of all sizes and breeds. They offer a range of services, including a self-serve dog wash, full-service grooming. The self-serve dog wash is excellent with warm water, shampoo, and dryer. The full-service grooming includes bathing, blow-drying, clipping, and styling. Mutt Puddle Dog Wash prides itself on providing a clean, safe, and stress-free environment for dogs and their owners. The company aims to make the grooming experience as convenient and enjoyable as possible for both the dog and the owner.
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February 2023 by Ryan Harris
10/10 customer service. I recently left a 3 star review with a complaint about there grooming service not being up to my standards for the price I paid. A couple days after posting the review they gave me a call and offered me an opportunity to come back in and fix my complaint. Also stated it seemed to be a miscommunication resulting in a groom I was not wanting. I'm very impressed with the staffs professionalism and drive to ensure satisfied customers & puppers! Happy to change this review:)
