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November 2023 by Ethan Baitup
This is the worst managed store ever. The managers do not care about or respect their employees to the point to where they treat the employees like slaves. Expecting their employees to come in on days that they aren’t available for because they either have a second job or some sort of emergency and giving them a point when they don’t come in. It’s ridiculous how they treat their employees. On top of that, nothing is organized or put away. I could go on and on about every little thing but I won’t. I’m just going to call out the 2 managers for their horrible managing skills. It doesn’t take a lot to mange and treat your employees with respect.
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November 2023 by Rachel West
Mindee took excellent care of me when I came in for a signature cut. I rarely get my hair professionally cut, so it was such a pleasure to be with a stylist as experienced as Mindee, who was also so lovely to talk with! Not only did I leave with a haircut I absolutely love, I also went and purchased the shampoo she used on me, which has helped my scalp so much! I think I may even skip the at-home trims when it starts to grow out, and just go straight to Mindee instead.
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November 2023 by Mae P.
Such cold and unhelpful employees walking the store. Lots of noise coming from the back room and foot traffic which made shopping inconvenient.Checking out took forever because of the cashiers incompetence. When it came to my turn the person was gossiping with the cashier next to them. So much drama just trying to check out with 2 items and a credit card. Wish Ulta worried less about hiring diverse or the unusual looking people and people who can be hospitable, polite and diligent .
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October 2023 by Sripna 1
I got a haircut from this Ulta store. The stylist was Lillianna, and she did such a terrible job. She straight up chopped half my hair off when I just asked for 2 inches off. There was absolutely no shape to the haircut, and she just cut the hair like she would do with a bunch of greens. In the end, it literally looked like a broom. I never write bad reviews, but this was a horrible experience, and I was so disappointed and close to tears. She also charged me 80 bucks for this. I could've done a better job myself at home with some kitchen scissors. If you get a haircut here, please do not go with her.She also did my daughter's hair as she wanted to get face framing. Instead of lightly cutting the front pieces, she scraped and dragged the scissors down the hair, pulling it at the root. We have gotten my daughter face framing before at different salons, and they have never done it this way. My daughter said it hurt when she was cutting the face framing. We usually don't go to Ulta to get haircuts, but we were about to go on summer vacation, and our regular salon was busy.Just a warning out there as we don't want others to go through this.
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September 2023 by Kairy Peralta
I made an appointment to get my makeup done with Lillianna for my baby shower and I want to say I’m so happy with her work! My makeup looks absolutely stunning! ? I feel so beautiful! Not only is her work amazing but her personality as well! Such a sweetheart! Thank you for making my day so much better! ❤️
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September 2023 by Terri Mendez
Mindee is the best hair stylist ever! It was my first time getting my hair cut by her, and I am so so happy with the results! Mindee knows her stuff! She’s professional, friendly, knowledgeable, passionate, listens, experienced, has great technique, welcoming attitude, treated me special, and tidy! She went over and beyond my expectations! Thank you Mindee! Looking forward to my next appointment!
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August 2023 by Sandy A
Mindee Smith is a great beautician! She listens to you, and will offer suggestions if you ask. She has done so well with my hair - and that is very difficult to do. I don't have "good" hair. She gets the color perfect! If you are looking for someone to do a great job with your hair call Mindee at Ulta.
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August 2023 by Troy Sebo
Mindee has been cutting my hair for months now. Everything has been amazing and she goes above and beyond to meet my expectations. The facility is always clean and I am greeted with smiles and happy faces. Whether your looking for beauty products or need a new look, Ulta is a place to check out!
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August 2023 by Lisa Garcia
I’ve been going there for awhile now and I have been getting my hair styled by mindee, she’s absolutely the best, she’s very friendly, she Abha’s a smile on her face. She’s very knowledgeable when it comes to products and giving input on ideas for my hair. Her area is always in order and tidy. I’m was so blessed to have found her and won’t go with anyone else.
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August 2023 by Mariam Fatma Sayed
The worst customer service ever. I called them to ask if they have a product available in store that I was looking for so I don’t have to drive 45 mins unnecessarily if they don’t have it. They confirmed twice after double checking that they do have the product. But when I went there, they were like oh we don’t have it in stock and it was a confusion. This was so wrong on their part as I had to drive this long and literally called and checked. The manager or whoever was there kept saying oh I know who you spoke to on the phone but it was a confusion. This is highly unethical and unprofessional. Never going back to ulta beauty. Worst customer service!
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July 2023 by Salma Mukhtar
I normally do not write bad reviews. If you see most of my google reviews I leave good reviews for the places I like. This Ulta store is okay but I'm here to write a review about the experience at the Salon. I was booked for a hair appointment and after I waited for like 10 min, i went to the front desk to ask that I was booked at 5:15 pm and it's like 5:25 now, the person Mindee who was helping me with looking at the appointment first told me that my appointment was at 5:30 and not 5:15 and it wasn't 5:30 yet. (She basically tried proving me wrong/trick me) but when i firmly said it was at 5:15 (because you get appointment texts these days with date and times and no one can deny the technology unfortunately) she went quiet and then instead of apologizing she said oh the timing got messed up, and there's things you cant control and you cant do anything about that. From that she went on to asking me if i needed to reschedule and started telling me about the availabilities on other days, to telling me if I need to talk to the manager. I kept staring at her in disbelief and her unapologetic attitude. Absolute no respect for other people's time and schedules. There's a thing called customer service and there's another thing which probably she was unaware of, as to how to admit your mistake and own it. It's good to protect your staff and the salon repute but not at the cost of disrespect of other people's times and schedules. The girl I had the appointment with was probably new so I have nothing against her. But this person Mindee was absolutely rude and disrespectful. Scheduling can get messed up, I get it, but not owning it and telling the other person to do whatever they want to do about it is a NOT SO OKAY attitude. I will avoid going to this Ulta Salon as much as I can because of this bad experience. Mindee is probably a senior hair stylist at this store and I'll make sure I remember the name not to get services from her especially if I ever get to go to this store.
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June 2023 by Olivia B
the store manager at this ulta is amazing. he’s consistently been inviting, kind, and very active on the floor. he’s made every experience at this location well worth it and I really appreciate his hard work.
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May 2023 by Ankita Banerjee
A one stop shop for all your makeup and accessories. They have a good collection of premium as well as drugstore brands. The staff is helpful and they have testers throughout the store.
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May 2023 by Lauren Shapiro
I want to express my gratitude to the store manager of this Ulta for many reasons. He is always so helpful, knowledgeable and cares about customers when we shop in the store. However, yesterday he responded to the call from the Allen PD about the active shooter and he kept us all safe and gave us calm and clear directions. I’m so thankful to him and his team for the wonderful job they did keeping their customers safe. Such a tragic situation and we are all praying for those involved. Some of the responders like the managers of stores such as Ulta truly kept so many of us safe. Thank you.
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May 2023 by bella v
I am so thankful for the store manager at this store. Me and my sister had something a little scary happen to us this afternoon. We just finished up at Ulta, and we noticed there was a weird bag filled with stuff sitting by my back tire. we immediately knew this wasn’t right, and could’ve been placed there on purpose by someone. We went back into the store and told the store manager and employees about this, and they said “good job for coming back and telling us, and he gladly walked us back to my car and waited until we left. We really appreciate him, and the store employees that were very helpful! you can never be to cautious stay safe everyone!
