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November 2022 by Mattie Ridenour
No physical store front, only have one scooter available non refundable no pictures not on website special order only 1800 no refunds. Saw some bad reviews was hoping to be surprised but the address is fake and they are less than helpful. 0/5 starsEdit: yes the physical location is for a credit union, I'm sure you rent out some closet space out back in a shed but there is nothing at that location so it makes no sense to claim something is there. As for your one scooter that your "customer service rep" told me you had there is no photo of it on your website, she also said it is 1800 dollars non refundable but she would text me a picture of it before it was mailed out. *slow clap* ? ? ? your business was damaging itself long before I wrote this review.
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March 2022 by The Iman Project
Truly the worst customer service ever. Stay far away. They had a nebulizer and would not even let us come in to buy it. They said they do delivery only-and couldn’t let us come in and buy it when my son needed a treatment and our machine broke. Called right when they opened and they said they could only deliver it at 6pm HORRIBLE SERVICE. Stay far away
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August 2021 by Steven Spainhouer
Service tech told me I needed to change my Oxygenator filter every three months but didn’t leave me any filters, saying I had to call & ask for a service call - then he took my bad Oxygenator & left me a new one that sounds like a diesel powered generator compared to my older one.Also he handled my nasal cánula without washing his hands. Yuck! Might be spreading diseases. Find a different company. Notifying my health insurer to not pay them.
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February 2021 by Brian Hiatt
stay away. You have been warned. If you want customer service go elsewhere now.
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December 2020 by Mike Longo
We have always ordered prodigy test strips from this store and have always had a good experience. My wife forgot to order refills on time and explained to the lady we spoke with that she sometimes runs out of strips. The store associate was very accommodating, she asked about how often I test and calculated how much supplies she needs each month. She offered to put our order on a schedule to make sure my wife never runs out of her testing supplies and then placed an order. The order was made last week Tuesday evening and we were told that delivery was likely going to take 5 to 7 days. To our surprise, we got the order on Thursday of the same week, in about 2 days! My wife was super happy about getting her test strips early because she was almost out of supplies. I highly recommend this store:-)
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October 2020 by David M Descoteau
We called and asked about available knee scooters. We were informed that they had availability did I want to rent for a week or a month. I asked for a week; sometimes as a disabled veteran things can move slowly in the VA system and I really needed one for events happening this weekend. They said yea sure and began taking my information for the rental. When I provided my address for delivery she stated it would be at fee because I live outside their delivery area. I asked how much, she put me on hold came back and said 10 dollars I said no problem. Then she told me she could not do a week rental I would have to rent for the month, knowing I already said I do not need a months rental because I expected to get one next week through the VA. Finally she told they did not have any available any longer and hung up.This is a medical supply company, it’s one thing to turn me down because you won’t deliver to my address or don’t have the knee scooter but when you tell me the feed and I agree and then you lie and tell me you don’t have a knee scooter anymore, well that is just disrespectful and bad business. Attempted to call this company back led directly to voicemail.A couple of things to note if you are calling them. They are not in office and do not allow pick up, delivery only and only to Frisco, McKinney, Allen, Plano areas which is not listed on their site.Personally there are plenty of other medical supply stores out there, choose a different one for your needs to protect against any fraud or lies!
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August 2019 by Steve M.
I am here at the Universal Medical Supply now to return a faulty piece of equipment they solde earlier this week. They refuse to make it right. Allen police are on their way per my request. Do NOT bother with this shady business.
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May 2019 by Mark J.
I had the best experience with a gentleman named Aaron who works for Universal Med Supply. The outstanding customer service I received from him was 5 star and his words of encouragement, helping me cope with my own personal situation caring for my aged mother was helpful and welcomed. Sometimes a personal touch goes along way in a world that has lost touch with how important it is to "lift" each other up in times of need. Thank you Aaron! You are truly an asset to this company and I do hope they recognize what a great employee (and person) you are! Best regards, Sandra
