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March 2024 by Eli Y.
It's clean or whatever but the manager, or store manager she very rude! Won't be back to this store ! Customer service is sucks here . And she just walks around, and being very rude to her employees, always yelling and the way she talks it's like she talking to her kids at home !!
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February 2024 by Rhonda Citty
Friendly staff, clean store.
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January 2024 by Brock Wakham
Classy but pricey. Long waits to check out around the holidays.
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January 2024 by Rodolfo Miserez
Natalie realy did a wonderful Job helping me to found the items i was looking forWould recomand her 1000%
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January 2024 by Jessica Carson
This is a nice location. Less chaotic than a typical mall store, plus helpful and friendly staff. I wouldn't call it huge but it is slightly bigger than many other VS locations in the area.
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November 2023 by Natalia Murcia
Love this place. Location is great, stuff is very helpful and friendly. Place is very organized and clean.
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November 2023 by Victoria Maruri
I tried to use a coupon at this location on the details it said no code required and denied it. Bad costumer service.
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September 2023 by Mohamed Ahmed
Only one employee in the store !! She handled everything by herself.
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July 2023 by Clarice Cross
As a store with quality products, I would recommend Victoria's Secret. As a store front I would not recommend this location. I worked for Victoria Secret many years ago at a different location, so I'm familiar with the brand and customer service expectations. I walked into the Waters Creek location, no greeting or acknowledgement of walking in. There was an associate at the front entrance area. I proceeded to the back of the store, still no acknowledgement. Walked over to the sale section of the store and started looking at products, no acknowledgement, no shopping bag offer. Waited in line behind another customer with products in my hands and on my arms. An associate came over to let us in. No check-up in the dressing room. Finally, greeted at check-out by the cashier. Although, I didn't want one, but here is where I was trained to ask customers if they would be interested in applying for the Victoria Secret credit to help save on their purchase, earn rewards, etc. Nothing was offered to me or the customer next to me. Upon leaving no thank you for coming in by the associates by the door. Associate floor training needs to happen.Employees should have been actively walking around offering a bra fitting, inquiring if I needed a shopping bag, what brings me in, etc.
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July 2023 by Clarice C.
As a store with quality products, I would recommend Victoria's Secret. As a store front I would not recommend this location. I worked for Victoria Secret many years ago at a different location, so I'm familiar with the brand and customer service expectations. I walked into the Waters Creek location, no greeting or acknowledgement of walking in. There was an associate at the front entrance area. I proceeded to the back of the store, still no acknowledgement. Walked over to the sale section of the store and started looking at products, no acknowledgement, no shopping bag offer. Waited in line behind another customer with products in my hands and on my arms. An associate came over to let us in. No check-up in the dressing room. Finally, greeted at check-out by the cashier. Although, I didn't want one, but here is where I was trained to ask customers if they would be interested in applying for the Victoria Secret credit to help save on their purchase, earn rewards, etc. Nothing was offered to me or the customer next to me. Upon leaving no thank you for coming in by the associates by the door. Associate floor training needs to happen. Employees should have been actively walking around offering a bra fitting, inquiring if I needed a shopping bag, what brings me in, etc.
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May 2023 by Kiera Floyd
Horrible customer service every time I come here. I am never greeted, no one is ever helpful or seems to care about their job. This location is tainting the VS brand.
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May 2023 by Lisa Enriquez
Very busy location, parking sucks. The store was nice and organized. Employees were very nice.
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April 2023 by Deanna O.
Store Manager told employee to not let anyone in after 8:35, although store wasn't closing till 9. All dressing rooms were closed and manager went around store telling everyone in store that they were closing and to hurry and get finished. So unprofessional.
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February 2023 by Connie Comley
How things have changed since covid is so sad. I just don't hardly find professional behavior anywhere any longer. This store use to help alot with sizing fitting you getting the right bra for you. When I asked for that help today I was meet in the store door with a measuring tape and told I should keep the new bra I bought a couple of days ago if it seems tight it will stretch. That was it for the professional fitting.
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January 2023 by Valeria Escobedo
there’s no option for zero starsor i would’ve chose it. the customer servicewas awful. the closing manger was rude and stuck up. we had lost a phone and wanted to double check the store but instead of coming to the door to talk to usshe proceeded to yell through the glass which is very unprofessional. and claimed we wanted to break into the store just for asking for our phone.
