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February 2024 by Renee Y.
Approx two weeks ago I submitted an order for two pairs of glasses to be changed into prescription. I received a call from the sales clerk just about two weeks after which was great ! However, she was calling to let me know they couldn't do the glasses apparently something to do with the frames. I said no problem I'll be in for a refund. This evening I came to pick up my glasses that I dropped off for them to change into prescription glasses and to get a refund. They were very helpful and giving me my refund. The problem started when they couldn't return my glasses. Apparently the company that creates the prescription sent back the wrong lenses , therefore now I'm stuck with paying for a pair of glasses that I can't return because they sent the wrong lenses back? The young lady seem very helpful, but didn't seem very knowledgeable on what she couldn't could not do very disappointed after spending $750 for two pairs of glasses It's really not the money it's the lack of returning the glasses. I had given them to change into prescription I do not recommend this location I suggest you go to somebody that has more experience and is qualified in this field.
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February 2024 by Coy D.
I bought some glasses here a few months ago & my husband went to the Eye Doctor today. We went next door to Visionworks & found him a few pair with the help of Andi. She is amazing. Very helpful & we got a great deal with Insurance & a coupon she suggested. We both can't wait for his new glasses & I am VERY Happy with what I picked out for myself as well. 2 other lovely ladies helped me ( along with Andi ) back in January. Thanks to you all ! Coy & Michael
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February 2024 by Meg Haka
Austin greeted me upon entering the store and asked how he could help. I showed him the styles I'd seen online and was quick to deliver them to me. I narrowed down the shape I liked and he helped guide me to the 'round' section. When I'd decided which 2 I liked best (one for sunglasses), he pulled up my insurance and we explored which would be the most affordable way to go. Very pleased because of Austin!
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February 2024 by Regina Morrison
Visionworks, Allen TX. They took the time 4 me...I take the time, say "Job well done...Thank you 4 Caring"
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January 2024 by Rhonda Wright
Great service and I’ve been using them for ten years.
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January 2024 by Kevin Sides
Service was awesome! I highly recommend this Visionworks store.
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January 2024 by Michelle Porter
Associates were very helpful and professional. Provided excellent customer service.
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January 2024 by Trina Curran
Great customer service and very kind and helpful. We also love the doctors next door! We’ve been going here many years for glasses, contacts, eye care, and exams.
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January 2024 by Tracy McKee
Love the staff and how they took their time with me to make sure my needs and concerns were met.
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January 2024 by Lincoln johnson
Great visit. Would recommend to my friends.
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January 2024 by Darlene Lynn
The employee was knowledgeable, efficient and quick, about a 20 min visit in and out the door.
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January 2024 by Gaylin Banks
Both of the ladies at the front desk were kind and informative. Dr. Niederkorn is a 10/10. I loved him and his overall energy. He asked a lot of questions and made sure he didn’t miss anything when discussing my eye care options and next steps. I will recommend him to everyone I know.
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January 2024 by James West
Optometrist was top-notch, explains in detail all exam results. Excellent front desk.
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December 2023 by Brittany
Andi was AMAZING! Sweet as can be over the phone and just as sweet in person! She was patient with my indecisive self and gave me the best advice! Advice that I’ve never even heard before and I’ve been wearing glasses since 3rd grade! She’s so lovely. ☺️
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December 2023 by Huma Arif
The front desk receptionist didn’t bother to find out what insurance I have even after I told her I’m covered through my medical insurance. Well I walked away because she was unwilling to help. Turns out they have Americas Best contacts and eyeglasses in the same plaza. I walked in they just asked me for my dob and name and pulled up my coverage. That was it! Vision works maybe has too many customers and they don’t want to bother with having more. Too bad for them! Avoid if you want good customer service.
