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November 2023 by Liliana Valle
I wanted to take a moment to share my experience this morning.Evelyn and Checo they were very helpful in assisting me with the best option to get my car super clean, very accessible price for the great job that they did on my car. they provided me with excellent customer service. Then in top of that I forgot my phone in one of the chairs then I called Evelyn and she was very kind of told me she'd keep my phone until I can pick it up :) Love the service in this Location.
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November 2023 by David Gallegos
I've taken my car to waterfalls for years without any issues. Unfortunately, I'm writing this review because waterfalls damaged my car and is giving me the run-around.I recently had my car washed at Waterfalls and they broken the automatic folding side mirrors.I called over the weekend, when it was raining and was asked to bring it in on Monday. I got busy and ended up waiting a week before I was able to take it in.When I took the car in today, I spoke with Evey Ba and she let me know since I didn't bring the car in within 2-days there was nothing I could do. I was chastised for not having the name of the person who told me to bring the car in. I was told that there was no one else I could speak to and wasn't not given the contact information of anyone to discuss this issue with.
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October 2023 by Shannon B
Ford was too busy to give me an oil change today. So my steady backup at Waterfalls took care of us! My truck got the service she needed and I got my first lesson in pickup truck maintenance! Many thanks to Waterfalls especially Dave and Darryn! We will be back!Services: Air & cabin filter replacement
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October 2023 by Julie T.
They drained the transmission fluid instead of the oil, and when I requested a refund for the service I had paid for elsewhere, they refused. Consequently, I want to make it clear that I will not be returning here for oil changes in the future. I strongly recommend that everyone choose a reputable place to ensure the safety of their car's engine.
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September 2023 by Anna L.
They are pretty quick, but not always the best attention to detail. The prices are great, but I wish they were a bit more thorough. Staff is always friendly!
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August 2023 by Cesar Castillo
Unfortunately our car was damaged by their wash and they did not want to take responsibility for it. They had an unexperienced kid guiding people into the wash and the wash ended up curbing our wheel per his direction. When we asked the wash staff for help on how we can have this fixed they basically told us we were SOL. They made no attempt to correct this problem for us. They simply told us they would not fix it. Take this into consideration when looking for somewhere to wash your cash.
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August 2023 by Lucas Chick
I have been using Waterfalls for 15 to 20 years. This week I brought my truck in for an oil change and had a horrible experience. Immediately after leaving Waterfalls and heading north on 75 in heavy traffic my service engine light came on. After finding a safe place to pull over I discovered the dipstick sitting on top of the engine. I called Waterfalls to explain what happened. The person I spoke with was very combative and defensive. I asked for a refund and he said he would send that up to the corporate office. I’m sure that won’t happen. But it makes me sad after all these years I’ve used this place their service has deteriorated to the point I won’t go back. I would not recommend this business.If you look at any critical reviews on their website the response is almost always the same. You have to contact them instead of them contacting you. I did contact them right after the incident. It got me nowhere. Again very poor customer service. Just another reason not to go back.They did reply to my review as you can see. Of course they told me to go to website. I went to the website. It was just another survey. No customer service at all. So disappointing.
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August 2023 by Courtney Zorn
Everyone was extremely helpful and knowledgeable. Aaron confirmed with me the cost of everything before simply performing the tasks. I truly appreciated that since it was a full-synthetic oil change, and if you haven’t don’t those previously, the sticker shock could be alarming! Plus, did you know you get a free car wash with oil chnage?! Score!! Thanks, Waterfalls Car Wash & Oil Change!Services: Auto interior vacuuming
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August 2023 by Alice Janzen
Dave was excellent in his knowledge and customer service. My air filter and oil filter were not in stock bc my car is a newer model Genesis. We worked together to find the filters and he worked me back in tonight. Thanks again and it was nice to have somebody that knew what they were doing.Services: Air & cabin filter replacement
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August 2023 by Amanda C.
The outside was was fine, but they barely vacuumed or cleaned out the inside!! When I got it back it was just as dirty on the inside as it was before! No wait should have been an indication of the quality!
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July 2023 by Honey M.
Great service and reasonable price. Make sure you get a coupon. First time I had my car oil changed and the outcome was great. They also did a thorough cleaning. For some reason my car smelled fresher. I think they cleaned up the filters as well
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July 2023 by Barbara Sue J.
Something is different here...hardly any employees...interior is sparse like they had a break in recently...it's horrible and impersonal...this will be our last time here.
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July 2023 by Daniel Mieczkowski
I have been a customer of Waterfalls for 8 years. The service and quality of the oil change/inspections has definitely deteriorated since new management has taken over. My family has 5 vehicles that I always brought to Waterfalls for inspections and oil changes. I will no longer use them after my experience today.
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July 2023 by Tracy Taylor
I went to Waterfalls on a Sunday afternoon in July 2023. It was sort of a slow afternoon that day. Both young men, Aaron & Dylan, were so polite & honest with me about my car, & they answered all my questions. They gave me good advice on my oil change & they didn’t try to over sell me on anything. They were so helpful and I couldn’t have asked for better customer service! I’ve been coming to Waterfalls for a long time, & have always had great service.Thank you & I will keep coming back!
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July 2023 by Catherine Edwards
The new manager Dave has so improved this business and their customer service since he took over. Give them a try. You will be very pleased.Service: Oil change
