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May 2022 by Jerry J.
Don't expect immediate service regardless if there are employees and managers sitting around
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July 2016 by Jack L.
Big anything, including banks, are highly structured and not particularly people oriented and Wells Fargo is no exception to this fact. So I'd rate "Wells Fargo Bank" as 3.5. However this branch deserves a "5"!!!!. We do all our banking here and the staff is one of the best we've encountered over the years and we've used many different banks in the 4 states in which we have lived. The customer service reps behind the counter always greet you with a friendly smile and are thorough and efficient. Over time we have interfaced with all three bankers and each have been extremely helpful. Recently, Evan, helped us each secure a personal line of credit and the process was smooth and easy. We would highly recommend considering this branch as your branch of choice.
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October 2014 by Sam T.
Recently, I had an issue regarding my WF credit card which MARCUS did not handle very well. Granted, he was very polite. In the process of attempting to get a new credit card mailed before my current card expired, he somehow closed my current credit card with the reason being that my card was reported as lost or stolen. (Not true. Just used my card the day before and still had it in my possession.) I was told a new card would arrive within 7-10 business days and that the process could not be expedited. After my encounter, I went home and called the credit card customer service line directly. Was informed that a new card was NOT REQUESTED and that my current credit card is closed and cannot be reopened. The customer service representative was quite helpful in sorting out this issue. She was able to ship me a new card within one business day.
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March 2013 by Derrel A.
Rolling in dough. I hate big banks. With that said, I am totally amazed at how big bank Wells Fargo has treated me. I'm not some wealthy fat-cat with mega bucks in savings or CD's, yet sometimes I think someone must have mistakenly told the staff that I'm the guy on the Monopoly™ board game.
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February 2013 by Mike V.
This is a pretty good Branch.. I always get a little nervous at the ATM up front.. because I cant see behind me ... and "the user" is really out in the open. good lighting though.
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December 2011 by Jerry Y.
Never been inside this location, only used the drive-thru ATM. This location has the check scanner so you don't need a deposit envelope. I had a problem once with the scanner not working on the drive-thru but worked on the walk-up ATM. Be mindful the drive-thru side of the building is next to a day care and watch for children running around when pulling around the building.
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January 2011 by Gordon C.
This branch, formally Wachovia now Wells Fargo is still amazing in my eyes!! Took my parents here to get a notory as a result of them selling there home in Philadelphia. Both of them have dementia and alzheimers so it can be a challenge having to explain the simplest of tasks to them while handling there business. Dealing with them takes alot of patience both from me and others too so dealing with them can be difficult. Any who my parents presented 2 forms of ID, one of which is an expired Pennsylvania drivers license which is deemed unacceptable and the associate unfortunately couldn't process it without them having something with a valid date. I totally respect that and blame myself for not getting them a Texas ID, but its just one of those things I just haven't done yet while trying to handle other matters that are more of a priority right now. Anyway, in steps the branch manager who agreed she could vouch for my parents and approve the process to be completed. Man, I am soo grateful for her. The Buyer for my parents home planned to close just days later so this had to be done asap. Thank God for great customer service! This branch is the best!!!!! One more side note. I think the branch manager is a fellow Yelper, at least according to her pic which looks very very similiar to the person I was dealing with, but I'm not 100% sure about that. However, if I am correct and you just so happen to read this please know I am eternally grateful to you and the rest of your colleagues! You guys are awesome!!!