This Verizon store provides excellent and respectful service, even when assisting customers who do not speak the same language. The associates are described as really nice, super, and kind, helping with what is necessary. Customers report positive experiences purchasing new devices like the Apple iPhone 15 Max, noting its excellent quality, reliable performance, and a screen size that is easier to see. The staff, including both experienced associates and trainees, are skilled and good at what they do, efficiently handling tasks like setting up new devices and transferring files. While some interactions with customer service over the phone were less satisfactory, in-store visits were resolved successfully. Associates are acknowledged for fixing problems and providing clear guidance on using new technology. The store earns high recommendations and a five-star rating from customers for its super kindness and effective service, leaving people happy with their purchases and likely to visit again.
Michelle is very friendly and knowledgeable. She answers all questions and explains things with great detail. Highly recommend!
June 2026
Both the employee and manager did a wonderful job of getting me a new phone. Two thumbs up
March 2026
The team at Russell Cellular was extremely helpful! They took their time to make sure my phone was set up properly and that there were no issues. I really appreciated their patience and attention to detail. Highly recommend this store for anyone needing excellent service and support.
