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October 2023 by Ashley B.
We were in town for a wedding and it had rained overnight and I did not bring the proper shoes (and the wedding is outdoors). Fortunately, Cactus Jacks was right down the street from our hotel! So we made an emergency trip in for some boots. We thankfully found some warm boots for me that are gorgeous! And affordable! The store has a lot of options and is very cute, clean, & organized. But what really made the trip was how friendly and helpful the staff was They were very welcoming and answered any questions we had; Robby was especially helpful and so kind- we highly recommend them and recommend stopping by, even if it's just to browse :)
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October 2023 by Ruben Melendrez
This is the place to go if you need boots for work or play. I have to get boots that have a metatarsal in them for work so I come here every year to ge my boots . There selection is much better than Redwing or any other store around they carry many sizes & brands I've been coming here for the last 4 years & will continue to as long as I need boots. The staff is very friendly & is quick to help you do yourself a favor & check this place out
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October 2023 by Adam Johnson
The people there are very friendly and extremely helpful I wound up with the best work boots I've ever worn I highly recommend you give them a visit
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October 2023 by Casey Mote
Robbie is great. I had been looking for boots a while since I ruined my last ones, and thought that the style I previously had were discontinued. He verified they weren't and were staying. But we're not available yet. We stayed in contact and he ended up getting them in, at a time I didn't have the money for them. Anyway, shorter story, I went in to look and I was sure he didn't keep them held for me...but he did. Thanks so much for being a great boot store. I doubt I'll shop anywhere else.
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June 2023 by Brenda Kay Shelby
Went and got 2 pair of jeans for my hubby and the ladies are always friendly and the gentleman who checked us out is always nice
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May 2023 by Christine Fontenot
They always have a great selection and prices! The customer service is beyond helpful and sweet! Just a great feeling with every trip! Thank y'all so much!
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May 2023 by Kaye Calhoun
They have great prices. Staff is wonderful. They go above and beyond for their customers. Medium sized store.
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May 2023 by Terry Cole
Great atmosphere, wide selection of everything western and a friendly knowledgeable staff.
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April 2023 by Hunter J.
Awesome customer service. I wasn't sure if I would look good in a cowboy hat because I'm from Virginia visiting. But the staff here helped me find the right hat for a good price and shape it for me. Definitely recommend.
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March 2023 by Holly Stambaugh
Cactus Jack’s has fantastic customer service. They treat you like family. They will be the only boot store my family will purchase from.
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March 2023 by Lilly
Normally a very good place with affordable shoes. It’s been my husbands go-to for years, but this past trip left such a bad taste in our mouth.My husband has a tough time finding the right fitting shoes, and it was taking sometime to try on different pairs.We had one woman walk by and ask “are y’all finding everything alright” 4 times in 6 minutes. And in the 5th time she seemed mad and asked if he had weird feet or something. Which was extremely embarrassing for my husband as the other customers were just starting after that.He explained he has wide feet and has trouble finding shoes that fit both length and width. Said his favorite were an old Ariat pair that were 13.5.She immediately jumped him saying they don’t make that size and he tried explain they used to at least, and didn’t know they don’t anymore and she scoffed and rolled her eyes and responded with “yeah ok” and kept bringing him shoes that were more narrow than the ones before.she was snappy the whole time and was acting like we are a problem. We didn’t ask for help, she injected herself into it. We just left and when getting home I confirmed his old pair is indeed a 13.5. Now it could be a speciality pair, or even a misprint? I don’t know what the case is, But rolling your eyes and scoffing is not ok.I don’t plan on returning for a while, they do have a great selection and the quality of everything there is amazing. I love the older gentleman, and he has never been anything but sweet and helpful. It’s just an unfortunate circumstance I’m sure.
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December 2022 by Andrew Lee
Robbie took good care of me and made sure I was happy with the hat. He spent time talking me through the selection process, picking a size, steaming it, and perfecting the fit/look. Good customer service.
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December 2022 by Jamie Jones
Stopped in there a few weeks ago to buy a hat, their hat selection was amazing. Personal touch when the owner is helping you shape your hat. Super friendly. Will definitely be back
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December 2022 by Anita Elliott
A really lovely placeFriendly nice people will help you fastTell them what you are looking for and they jump to go show you. They're not getting in your stuff they ask questions so they can better help you.
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November 2022 by Casey Horton
Friendly service I have no problems devoting all my western wear needs to cactus jack in Alvarado
