Alvin Equipment Co, LLC is highly praised for its exceptional customer service and commitment to resolving issues effectively. Customers have shared their positive experiences, highlighting the friendly and knowledgeable staff who go above and beyond to assist. One customer recounted a frustrating experience at another dealership, where Alvin Equipment quickly resolved an issue under warranty, demonstrating their dedication to customer satisfaction rather than just profit. Others have noted the efficiency of the service department, with one customer mentioning a speedy repair of a skid steer that allowed them to return to work promptly. Additionally, the sales team is recognized for their professionalism and customer focus. A customer expressed complete satisfaction with their new Kubota BX 2380 tractor mower, praising the support they received throughout the purchasing process. In a remarkable demonstration of service, a staff member even arranged for a private helicopter to deliver keys to a job site, showcasing their commitment to going the extra mile. Overall, Alvin Equipment Co, LLC is seen as a reliable choice for equipment needs, with many customers expressing their intention to return for future purchases and services.
