-
August 2020 by Ciara P.
Pretty standard Home Depot. I mostly spend time in the garden area outside when I come here and on my recent visit bought two hanging pothos plants. Their selection of indoor plants lacked variety, but the plants they had all seemed very healthy. They also have a lot of outdoor potted trees, ground cover plants, and succulents/cacti. Also, the employees were wearing masks
-
April 2020 by Travis M.
I believe ignorance is running this store. This is the worst Home Depot to get in and out of. If you don't believe me shop at this one. Ignorance is very fluid here. Go to Sutherland, 84 lumber. Anywhere but supporting these idiots. Fire lazy management.
-
February 2020 by Donna Heinrich
In the Alvin, TX Store... Lee in paints and Jeff in lumber really know their stuff! Both were very courteous and informative. Both worked with me and taught me the best course in a project I wanted to do. I highly recommend them as top employees!
-
December 2019 by Uvaldo N Crystal Zavala
Went in with a major remodel project from exterior to interior, flooring and paint - the whole nine yards. A young lady named Julie V. assisted me through the entire process and walked me through each department; very knowledgeable about what I needed. She was patient and kind. 2.5 hours later I walked out with everything I needed and more than satisfied! Excellent customer service!
-
November 2019 by Connie Mccain
Love, love this store!!!!
-
October 2019 by Goy-Goy Herrera
I Love this store! If I had $$$$ I’d be all up in there spending time and $$$$ money! Today I purchased a replacement gas cap for my lawnmower & last week I bought all the supplies (rope & hardware) to make our new TIRE SWING!
-
September 2019 by Jenny Burchfield
Was disappointed, gave me names but for the wrong people
-
May 2019 by Charlie S.
Trying to purchase a new refrigerator and check the delivery schedule but when I called (multiple times) I was transferred to the Appliances Dept and they never answered. The "Customer Service" rep Ellie cut me off when I asked for help and once again "transferred" me to the Appliance Dept. I then called and asked to speak to the store manager and was again transferred but their phone cut me off yet again! It just rings for several minutes and then hangs up on you. No help whatsoever! Needless to say, I will not be shopping at HD again.
-
March 2019 by Amy Whatley Mallett
Tonight we went to Home Depot for a few things. (Multiple bags of mulch, potting soil, compost)It was heavy lifting and a nice, young, hardworking guy rendered aide when it came to loading it all in the truck. He was polite, loaded 20 or so 50 pound bags of stuff with a smile on his face and as polite as he could be. I wish I knew his Daddy and Momma so I could thank them for raising such as kind, hard working young man. Yes, it was his job but so often kids don't want to work and expect for things to be handed to them. Ian from Alvin Home Depot made my day! I wish I would have taken his picture! Such a sweet kiddo.
-
January 2019 by Brenda D.
Horrible service, no help retrieving an item on the upper shelf if I need did not need a hit water tank, I would have left it behind. This is a common occurrence here. Not helpful at
-
March 2018 by Debbra C.
I use to go in here several times a week. Always have been asked if I needed help. Always so helpful. Good place to pop into the garden center when theres a sale. Had to return a tree we bought last July, actually it was one of three. Sooo glad they have the 1 yr return with pics of receipt. The girl mentioned bc of the deep freeze we just had, so many returns, sigh. Suprised the other two lived as we lost well established plants even though they were protected.
-
December 2017 by Ashley D.
This Home Depot is very organized and their employees are so nice. Every time I go to the store, at least one person asks if I need any help. Their customer service is always amazing. I've even had someone find a ladder, climb up and get a part that was out below. But this time, I'd like to tell you about my experience getting a washer and dryer. I had trouble getting a washer & dryer with another company and told the appliance specialist (Lena) of the issues. She notified me of the current sales, set me up on her computer to look up reviews (since I prefer to do so before making a large purchase). I picked out the ones I wanted, she got everything set up in the computer and had delivery the NEXT DAY. Literally, less than 24 hours later, I had my washer and dryer delivered. I'm a very happy camper and can now wash all my clothes!!
-
December 2017 by Jessica Guthrie
Worst experience. Horrible service. Was told floors would come in 7-10 days and now it's 6 weeks. Get told something different every time we call. We get hung up on and transferred back and forth between people who can't and won't help us. When asked to speak to a manager for help we were hung up on. We are never ordering from Home Depot ever again. Horrible and rude customer service.
-
November 2017 by Kayla Wiley Cruz
Worst experience ever with Home Depot. Ordered sheetrock online, Home Depot charged the $800 against my card & gave me a delivery date & time...I had even paid for express delivery. I had workers scheduled the next day to hang all the sheetrock. Problem is the delivery truck showed up at my house but told me sheetrock is out of stock and the website should've never processed the order. Now Alvin HD is making me wait 5-7 days to get my refund for something they should've NEVER taken my money for in the first place. Don't let them scam you...I still don't have my refund & they still are showing as having the sheetrock in stock, which tells me others have or are being scammed.
-
November 2017 by Lindsay Paul Spake
First I'm bound to Home Depot because my cabinets are Thomasville and I want what survived the flood to match the replacements I was Promised 25% discount on cabinet order designer failed to make communication in time (workload or dropped the ball) I made very few calls (cost me 1000$) as not to be annoying finally get my quote on 11/7 stating sale ended 10/29 manager (Jason)was useless I have custom doors restroom furniture a water heater and appliances (whole house)to order in the near future and Jason's attitude just earned someone else some business not to mention Home Depot has been my go to since I've been a homeowner (6years) I'll make the drive to lowes or others from now on
