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January 2024 by Joe Pool
Leslie's rebuilt my Polaris 280 pool cleaner and did an excellent job! It works like new. Also I've been in the Alvin store many times and their service has always been courteous and helpful.
I feel prices are high but there is not another place to get water tested and get recommendations on chemicals needed. By the way their recommendations have always worked out for me.
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October 2023 by Jeff Bulman
I have been to this location twice because I was in the area. Both times the workers were very rude.
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September 2023 by Shae Grosdidier
The guy working this day was a complete prick to me. All I needed was a new rubber gasket, and when I showed him what I had and asked if they had it he shook his head and said “I don’t know”. I took a picture of my filter at home to show him but apparently didn’t get the model in the picture. After going back and forth on, the conclusion was he couldn’t help me. I said could I just see what you had to compare to what I brought? He rolled his eyes and stormed off, when he returned with about three or four gaskets, threw them on the table, put his hands in the air and said “here, take a look”. I just looked him shocked and said not to worry about it and left. The fact that this guy was not willing to help at all was very frustrating. All I needed was a simple rubber gasket. I understand if the gasket wasn’t the perfect size then it wouldn’t fit. At least let me see what you had to compare. This guy needs a new job away from customer service. Now I’m headed home empty handed and have to tell the kids the pool won’t be usable today…. I won’t be coming back to Leslie’s….
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July 2023 by Margaret Wilson
She was very nice and helpful, tested water and had a printout with the info we need to correct the pool water.
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June 2023 by Renee Locacius
Very nice store with two wonderful young men working. They both were very helpful and carried two buckets of chlorine to the vehicle.
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April 2023 by Joey Dickerson
Went there at 4:25pm on 4/2/2023. Sign on the door says be back in 30 minutes. Now keep in mind they close at 5:00pm. Waited about 10 minutes. Left at 4:35pm. There were also 3 other cars waiting and one more came and left. Came back 5:25 thinking maybe they were opened until 6pm. The guy was closing out the register. Looked up at me at the door and said we are closed. He then pointed at the door and said it says we close at 5. What I didn’t see was a sign that says “we close at 5 but we might take a lunch break 30 minutes before we close!!!”
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April 2023 by The Great Black
3 stars just for the inflation of chlorine!!! Too much!!!
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December 2022 by Billy Hill
Had everything we needed for the swimming pool!
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September 2022 by Wendell Bailey
do all my pool stuff there. very informative to if you got questions
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August 2022 by Sherre Skeen
Stephanie is the fairly new manager at this location. She always has a fantastic attitude to go along with her vast knowledge. I confess I recently found out she had left the Nasa Rd location to become the manager at this Alvin location. After a disappointing trip to Nasa Rd store, I tracked her down. The Alvin store is now my new go to pool store!
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July 2022 by anouar bachouchi
Terrible place. My robot was supposed to be fixed within 2 weeks max and now it has been over 6 weeks and still no pool vacuum. Staff super lazy and never follows up and their promises. Picked it up after 6 weeks just to get it home and realize it still doesn’t work. Took it back and was told to get a call back same or next day at the latest. It has been over a week and nobody called. Last time to ever set foot in that place! Worst service ever
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May 2022 by Joanna Bea
Alvin Pool owners "Watch Out!!!!"All I needed was a pool filter cleaned and I was SHOCKED!!!! The normal price of 175.00 jumped to $318.71. Even after calling customer service I got nowhere.
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May 2022 by Monster76
Always nice and helpful, they got my pool back in shape in no time.
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December 2021 by ICHIBAN SAPORRO
Good place for testing your pool water and all the pool parts you need and chemicals.
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August 2021 by Staci M.
Go here if you like to waste money. Have tried this store numerous times because it's convenient. However, I'm convinced that they offer free testing so they can sell you chemicals you don't need. I get my water tested at least monthly for plaster warranty. Last visit, pool looked great, they gave me a list of 8 things I needed to correct my pool water. Took the same water to another store for testing and they said the water was perfect except chlorine was a little high. Easy fix. Happy I didn't purchase all the things Leslie's told me I needed. Also, salesperson, Shannon, got angry because I told her I didn't believe that I needed all those chemicals. I could go on about bad experiences in the past with my hot tub and former above ground pool but I think I have told everyone what they need to know about this store.
