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April 2024 by Heather A.
I went in for an oil change and 3 days later I was on the side of the road bc the tech did not replace the cap for overflow tank for the radiator. My car's radiator was out of fluids. I had to refill the radiator and get my car checked out for damage bc it overheated. I had to pay to get radiator fluid and I missed work bc of this. This is also my second attention to get someone to respond to me.
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March 2024 by Shelly V.
Make sure you ask for "extended warranty" (whatever its called) on your tires since they wont offer it to you when you're checking out because they assure you, "you have warranty on your tires for xxx miles" even though it doesn't cover anything. "We will take care of you" they wont. Now im off needing to get my new tires that i JUST got a week ago to be fixed else where. Ive been coming here for years and its like "oh, of course, 1 bad experience and she writes a review"... no. The day prior to getting my new tires, they told me they couldn't touch my car because I didnt have enough lug nuts (fine, yall have policies. I get it) but then turns around and tells me I'm going to need a brand new suspension ASAP without checking it properly and actually, "touching my car". I went ahead and went to Deleon and Son to make sure because they know what they are doing. My car is fine. Keep coming to NTB if you want people who don't care and want your money or whom hang up on you. I typically do not write reviews but this was unacceptable.
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March 2024 by Jerry Cochran
Excellent customer service! I thought I needed to replace my battery- the mechanic explained that it was simply loose terminal wires. They cleaned and tightened them up and didn't even charge me. This is a very honest store with great staff. I will be coming back!
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February 2024 by Jaime Sauceda
Morgan was great and helped immediately as I came in the door with a great attitude! Thanks for the great customer service!
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February 2024 by Mitchell Foor
Great place
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February 2024 by Kerri Davis
Today wasn’t a good day. I went in to get my car inspected and the lady at the desk with braids couldn’t even greet me, let alone help me. It turned into a mess and I didn’t get my car inspected. I’m so disappointed because I’ve had such good experiences here in the past. Maybe it was just a bad day, I don’t know. Very disappointing. I drove to discount tires and they don’t even do inspections, but they were kind and helpful. Such a different experience than NTB.
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February 2024 by Nathan Castaneda
Excellent quick service!
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February 2024 by Kirsten Goyne
Brian was extremely nice and helpful I highly recommend. And I will definitely be coming back for any other services I may need in the future!
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February 2024 by Amber Oxley
Great location and quick service. Staff is super friendly. ??
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January 2024 by hannah alexander
Service was quick and they got the job done nicely! Brian was very helpful. Will be coming back!
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January 2024 by Taylor Johnson
Great service, affordable priced tires. The lady at the front desk was so nice and helpful.
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January 2024 by Nia Myah
They always take care of me.
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January 2024 by Kraig Latimer
This place is an absolute joke. Attitude all around from everyone and nothing gets done properly. Save yourself the time and go somewhere else. This place sucks.
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January 2024 by Rick Beard
I just left up there for alignment got an attitude from the mechanic other mechanics trying to sell a woman their tire backAnd then tells her that they did change it and try to charge herEverybody up there is walking around with an attitude with the chip on their shoulderThere is other places in Alvin that treat customers better and do better jobs?
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January 2024 by Joe Clark
Great service! Got me in and out without an appointment.
