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December 2023 by Jason N.
As a former employee at ottos service department, I was blowed away at how business is conducted here. It's all about the charging the max for an customer repairs.. I was mad to lie to a state inspector for. Warranty claim on top end of engine when all it needed was exhaust gaskets. Many other to list as well but not getting into all that her an now buyer be Aware.
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September 2023 by Jennifer Ramsey
WOW is how I describe my experience at Ottos Auto World in Alvin today. I walked in, got a great deal on my trade-in, and an even more amazing deal on a new SUV. Rob and Randy bent over backwards to put me in a new vehicle at a monthly payment that is very affordable, something I am very happy with. They were very personable during the entire visit. I highly recommend coming here for the best deal on a vehicle.
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September 2023 by My Loot Now
I’ve been struggling to get a car for the last few months with credit being bad until I came to Otto’s Auto World. Before I could get to the door, I was greeted and Randy answered all my questions. I highly recommended Otto’s Auto World if you looking for a reliable vehicle with excellent customer service. Ask for Randy. Thank you for getting me in a nice ride!!!
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September 2023 by Jaycie Longoria
My overall experience at Otto’s Auto world was amazing! I had Tim as my salesman and he was patient and very helpful! The owner was super nice it shows he actually cares about his employees as well as customers! Thanks again Tim!!
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September 2023 by Brandon Dawley
I’ve sent many people here who have never left unsatisfied. I’ve personally bought 2-3 different vehicles here. Mr Randy Carrillo, if I could give more than 5 stars I would. This time was a little more challenging and randy pulled through. From greetings to pleasing, explaining communication etc etc he was on point and didn’t skip a beat.Appreciate you all.Anyone looking, give randy a shout. Don’t forget to say hi to rob also!!!!
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September 2023 by Cindy Batson
This is my Second car purchased from Otto’s and both have been awesome experiences. Hugo and David are the best to deal with. Very attentive with all details of the whole process. Aaron is very kind and through with all the finances. Very happy with everything.
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September 2023 by Natalie Jernigan
I called to ask if it was possible to have a copy of my agreement I signed for my vehicle emailed or printed for pick up, including the bank who I financed with. The woman who was in the appropriate department was very snappy with me and suggested I called the bank directly for the information. I informed her I had previously tried that option and had no luck because the online account they offer as an option, wasn’t up and running correctly. I asked her to put my name on the list, she told me they had for the information I requested. She was rude, talked to me in a way that suggested talking with me was an inconvenience to her, and spoke down to me. I’m not the kind of person to write a bad review, but I feel the level of dissatisfaction is something I needed to speak up about. I had a great experience with Hugo as my salesman, but ultimately this experience shows me a different side of Ottos Auto World that was honestly disgusting.
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August 2023 by Marilynn J.
If I could start off by saying that I would not give this place a star at all I purchased my vehicle last year in March and as soon as I drove it off the lot two weeks later my check engine light turned on ever since then I took it to AutoZone to see what the codes were and it was an evac leak I took it back however that same year to see if they could fix it and apparently they they just couldn't fix it so Again this year 2023 I took it back because somehow my serpentine belt snapped and it made my water pump go out and everything they charged me about $709 to get that fixed on top of that I had to pay a tow truck to take the car back to the lot since my vehicle was no longer drivable however I've basically put over $3000 of parts and labor into my vehicle that I've only had for about a year this is ridiculous I did it I literally over paid for what the value of that vehicle is my vet my the value my vehicle is $12,000 and I'm stuck paying $25,000 for it
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July 2023 by Amy Watts
Hugo was great to work with on the purchase of my new Land Rover. I love the car and loved the experience. Thanks Hugo!
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July 2023 by Katherine Keener
Hugo and Traci have been amazing to work with! They were super helpful from the start to the finish! We will definitely use Otto’s again because of the great experience we’ve had with Hugo and Traci!
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July 2023 by Lee P.
Kenyon was awesome! Tracy was awesome! Aaron was awesome! Great people, great experience from start to finish! Would definitely recommend
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July 2023 by Billie Nafe
5 star Everything!!I had to have my mamawls car towed, it was beyond repair and it started out a heartbreaking day for me.I was driving a jeep that was falling through the frame. I couldn't find anything i could afford that was going to last me any amount of time. Corry picked up my car and miraculously got me into an amazing car that same day!The best quality this business has is the trust peace of mind you feel here. Great caring people! I have no more worries about needing a vehicle ever again in the future.
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June 2023 by Miranda Swango
Big thanks to Randy for getting me into exactly what I wanted and with the payments I needed! He was very nice and made the car process very easy, fast and smooth. I couldn’t be more pleased. I would definitely recommend him and use him for any future purchases.
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June 2023 by Debra P.
I purchased a 2020 Lincoln from Otto's Auto World. Most expensive mistake of my life. I was told they check all the vehicles to make sure they are in top shape. I believed them. Within a couple of days the check engine light (CEL) came on and was told it had a small evac leak. They reset CEL and I took it home. This went on for a month. The 4th time the CEL came on I was furious and wanted them to take car back. They refused stating all necessary repairs had been made. The CEL does not come on anymore, however, it now stalls out while idling. I believed they disconnected it because it should be coming on if the vehicle dies. Because they are unwilling or unable to fix this lemon I have to save up to pay a real mechanic. On top of all this 3 of the 4 floor mats have mysteriously disappeared. Save time and lots of money and go elsewhere.
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May 2023 by Jessica Gutierrez
Kenyon was very welcoming & helpful from the moment I walked in. Answered all my questions and concerns. I've had very bad luck with buy here pay here shops and wanted to take my chances at a dealership, my credit isn't that well and I didn't have a huge down payment but they were still a me to work with me. Aaron & the owner where very helpful threw the whole process. They were able to get me in a vehicle for the first time in a very long time. Definitely will be back and recommend them to anyone.
