-
December 2023 by Courtney K.
I set an appointment to purchase a 2021 Toyota Corolla from this dealership today and my experience was super negative. I was helped by someone named William, who allowed me to test drive the car that I was interested in getting by myself. I was on the road for not even 10 minutes when the engine began to overheat. I immediately pulled over on the highway and tried calling the dealership, but no answer. My friend had to pick me up from where I was stranded and when I got back to the dealership, the manager I spoke to could not have cared less about what happened to me based on how he was acting. He also tried telling me that William was actually someone else, which doesn't make sense to me because he's the only one who helped me and you should know your employees' names. Safe to say I did not purchase anything from this place and I will not be coming back.
-
November 2023 by Albert Sanchez
First approach to this dealer can be overwhelming with all the salespeople standing out side, but once out of your car you are greeted by a friendly person eager to help. I made an appointment prior to arrive and advise the salesperson, she quickly took me inside, sat us down and call upon Manuel.Manual our salesman was very helpfully listened to what we were looking for and prepared for us half dozen cars to see. We could not decide what to get on day one, decide to visit other dealers and see similar cars, not a good idea. We came back a second time and Manuel showed us another four cars, closing came and went and we still couldn’t decide. Ended up come in a third time at which time we finally decide. I can say Manuel never pushed any car on us gave my wife and I ample time to discuss and discuss our options. He never hesitated showing us other cats despite not being sure if we were buying or not. I Live 1.5 hour away and came only back because of the service he provided.Austin our financial officer was also great, also didn’t push on us any extras we didn’t want. He presented recommendations and let us decide what we really needed. This is not my first new purchase, all my prior experience have not been good most dealer try to sell you the world and add things we don’t need. This was not the case on this occasion.Very happy with our choice and the service at keating Toyota..
-
November 2023 by Amber L.
This is NOT a place I will be giving my business. They have done nothing but give me the run around, waste time, be DISRESPECTFUL and lie. For example. Tried to sell me a car that smelt like smoke, tried to say it wasn't smoked in, and then later said "we have something that can remove that". The manager is a joke. Santana is also a coward. Do not accept him as your salesman. Wasted my time, in having me come to the dealership, not once but twice on a holiday weekend. For a vehicle that wasn't even there yet, but wanted the deposit for his quota. He will lie just to get you to sign. This entire place is CROOKED. Go elsewhere. Everything you don't want in a dealership and in car sales. Plenty of dealership options in town. Leave this one out of your choices!
-
November 2023 by Miaya Wright
Our salesman Detorrance was amazing. I wasn’t sure whether I’d be able to get a vehicle, but he worked his magic and we ended up leaving with 2 brand new cars!! The team was very friendly and compassionate.
-
November 2023 by Erica Perez
Deanna and Rico were Awsome !!! Great team work, they took care of everything so quickly, were so friendly and made me feel comfortable and right at home. They were able to get me in what I was looking for. To think I only went in for a oil change on my 2019 CH-R and walked out with a Rv4 XLE hybrid.
-
November 2023 by Lauren C.
SEXUALLY HARASSED!!!! ROBBED!!! 9k stolen!!! Followed by rude misogynistic behavior from management. I was sold a Passat Nov 30th. It was late and I didn't see all the damages including the fact that the passenger seat didn't work. I brought up my concerns several times after purchasing and was promised easy fixing. That never happened. I got frustrated the last time I went to pick up my car. None of the scratches or dents were fixed like promised and they refused to fix the passenger seat all together. I was very upset but accepted it. One of the employees approached me before I left and started asking me about what I needed help with. I never gave him my number or implied that I wanted him to contact me. He then got my personal information from another employee and contacted me via text. He told me that they would paint my car. He asked me what color and really got my hopes up. I thought "Wow! Someone is actually going to make sure it gets fixed right!" I was wrong. Shortly after he asked me to show him pictures of my body so he could see " how hard I worked in the gym". It was so inappropriate and I was so offended. I thought he just had excellent customer service at first but in reality he only wanted to try to get something from me with fake promises. I completely ignored his request and kindly asked when I could bring in my car. He told me he could get me paint and a paintbrush. HE WENT FROM WHAT COLOR to here's a paintbrush because I didn't send a picture of myself! When I confronted management and other employees with PROOF.. I was met with comments like "he says otherwise" "it must be your face."?????? WTF does that even mean? Because of the way I look its ok for their creepy employee to obtain my personal information without my consent all with intentions to manipulate and exploit me??! He never had the intention of helping me! Even though management had proof they still wanted to doubt my story like I was making it up. It took my husband going in for them to be apologetic and admit fault. IT TOOK A MAN to talk to them because they DONT TAKE WOMEN SERIOUSLY! In the end, they made me pay taxes twice for a whole other car I did not want and gave me a 25 dollar gift card. That was their "sorry". It was more of a we think you are dumb take this and shut up gesture.. It's a real crappy feeling when several people in a row put you down for how you look and make you question reality. Their comments after I went to them for help stuck with me the most. It got me so down I felt embarrassed to talk about it like I deserved it. Not anymore. I KNOW what happened was terrible and that whole place is. Even Ben Keating! He ignored me and hid my review. They are a complete scam. They are so scared to look bad but wont stop being terrible to customers.
-
November 2023 by shannon warner
Keating Toyota went above and beyond to make sure we were happy with the purchase of our new vehicle. Rico, Malcolm, and Cody worked together as a team to make sure we found the perfect purchase. We can’t thank you guys enough for getting us out of a vehicle we were not happy with and into to something we are just going to love.
-
November 2023 by Stephanie Contreras
My experience at Keating Toyota was great. Arturo assisted with my purchase every step of the way, making it hassle free & answering all my one million questions. Overall great experience & happy with my purchase.
-
October 2023 by Sterling Carter
Great experience! Our sales person, Tom Wilson was very detailed, patient, and informative. Must see! Cody Murphy was our finance manager and worked out a great deal for us and kept us smiling!
-
October 2023 by Pegah Zabihi
I highly recommend Keating Toyota for the purchase of your future vehicle ! The customer service is exceptional ! I’m super excited about my new 2024 Toyota Camry XSE ! Chase Baxter was my sales rep and I was very satisfied with my vehicle selection and price ! In addition they had a good selection of inventory !
-
October 2023 by Ruth G.
Kai was nice and very helpful on get me a car. He took his time picking a very good car. Explaining everything how everything works. I would buy other In the future.
-
October 2023 by Jasmine A.
I recently had the pleasure of purchasing a new car at Keating Manvel Toyota Dealer, and I cannot express how truly exceptional my experience was. From the moment I walked through their doors, I was greeted with a level of professionalism and warmth that immediately put me at ease. Terry Sinclair, Chantel, Leo, Matt and Brian, the dedicated team members who assisted me, went above and beyond to make my car-buying journey a memorable one.One of my primary concerns when stepping into the dealership was ensuring that I stayed within my budget. Terry Sinclair and his team not only respected my budget but also worked diligently to find a vehicle that perfectly met my needs and preferences. Their commitment to understanding my requirements and tailoring their recommendations was truly remarkable.They made me feel like a valued customer, taking the time to explain every detail and answer all of my questions. This level of attentiveness and their genuine care for my satisfaction left a lasting impression on me.Purchasing a car is a significant milestone in anyone's life, and this being my first "big girl" purchase, I couldn't be happier with my decision to choose Keating Toyota.I'm thrilled with my new car, and it wouldn't have been possible without their expertise and dedication. I wholeheartedly recommend Keating Manvel Toyota Dealer to anyone in the market for a new vehicle. Rest assured, I'll be sharing my fantastic experience with all my friends, encouraging them to visit this outstanding dealership.Thank you for making my car-buying experience one to remember!
-
October 2023 by Aracely M.
Absolutely awful customer service! In the span of a year, I have visited this dealership twice. Both times, I was met with horrible service at the front door. First off, the 6+ men at the entryway give extremely uncomfortable looks to women. I regret not listening to my instincts telling me to RUN!! To continue, in the most recent attempt at getting a vehicle from Keating, I tried to learn more about the brand new tundras. Any question ranging from what is the price on this vehicle to what features does this vehicle just resulted in the salesman, Arturo, responding with "just look it up on the website". After 15 or so minutes, the salesman, Arturo, left us in the lot without a single word. Out of all my experiences purchasing vehicles, I have never experienced anything like this. My family will not be giving this dealership any business. MANAGEMENT: please train your employees to provide better customer service. Until then, I'd recommend going to a different Toyota dealership to save yourself the headache.
-
September 2023 by Anonymous
I want to take a second to recognize Lee Ware for helping me with the purchase of my wife’s dream car. Lee and I were able to negotiate the deal over the phone in a matter of minutes (I live 5 hours away from the dealership) and we both agreed to the terms of the deal sheet. Lee provided me with top dollar for my trade-in and made the overall experience a pleasant one.I’d also like to recognize Ben DiBlasio, Sales Manager, for his hospitality and Austin Gilder in Finance for making the financing process a pleasant one.Overall, I highly recommend Keating Toyota!
-
September 2023 by Bryan Mcspadden
Had a great experience at Keating Toyota yesterday. Our salesperson, Kai was attentive to our needs, and enjoyable to deal with! The dealership itself was clean, had a cafe, and even a movie theater.. we did have to wait for our paperwork a little longer than I had hoped, but it wasn’t too bad.. the finance process was very smooth and the quickest I have ever gone through.. I would recommend this dealership, and would use them again in the future!
