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November 2022 by Clifton Harris
I have to say the first time dealing with trademark was great, did a wonderful job with the kitchen floor So we Decided to bring them back to finish the whole house and got an estimate for 30k and paid 24k up front. Quality of work was poor / not to my liking so wanted the man to fix his work but basically refused and wanted the rest of his payment to keep moving along. Why move forward when getting poor results and I can’t even get you to fix what’s not right!! New shower has gaps in the grout basically falling apart. days and months arguing with this guy just trying to get 24k worth of my money but no luck so I fired trademark and they put a lean on my house for remainder balance plus interest for poor quality unfinished work as you see in pictures. See you in court TrademarkServices: Paint indoors
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November 2022 by Charlene Griggs
I have seen the work of this business. I believe in treating people fairly but this business has turned a $5000 bill into an $18,000 bill. The work I saw was barely worth the 5000 and was not completed. How can you call yourself a fair business for the community and do this to a young family. I hope and pray that this business does not do this to anyone else. The work was poor quality I did not personally use them myself but was going to.. I am so glad I was able to see what this company is really about.
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November 2022 by Sade Balca
This company needs to be reported to the BBB. Your work is mediocre for the astronomical prices you charge. What company do you know starts out at one price and charge interest on incomplete/bad work? If I could give a zero star I would! People work too hard for their money for companies to take advantage of hard working families. DO NOT HIRE THESE PEOPLE!!!
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May 2021 by Cindy Aldape
We recently decided to remodel my mothers bathroom for her so she has easier access without falling or tripping. Rudy was very prompt in coming out and giving us an estimate on the remodel and flooring/tile needs. Although we didn’t use them to do the actual work we did purchase the flooring with them. This was my first time to do any of this but Rudy and his team made it very easy for my sisters and I. We really enjoyed working with them and will def use them in the future.
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February 2021 by Joan N.
Communication is their downfall - from the time I ordered and was told to expect it to the actual time of delivery (delivered way later than they first said they would); to them confusing me with another customer; and to having sent a different brand of materials on the day the products were installed. In any business, I expect complete transparency and they have fallen short on that. If my husband didn't pay attention to details, we wouldn't have known they had given us materials different from what we had actually ordered. If we didn't call them out on it, they probably would've never told us about it either. Another thing is, when they sent us a quote, it included removal of the carpets. When I told them that we had already removed the carpets and staples, they still did not adjust the price. They came back and just said that the original quote was already "discounted". They never mentioned which one was discounted from the previous quote. We asked them about it and nothing specific was being said about which item was actually "discounted". Again, a flaw in the communication chain. On the day of installation, even though the installers did a good job, it would've helped a lot of one of them can actually speak and understand English. They had the radio blaring. I had asked them to turn it down but I don't think they even understood what I'm saying. My husband works from home and is having conference calls all day and I'm homeschooling my kids while I'm working on my desk. And these guys doesn't seem to mind talking loudly to each other and crank up their radio. To the owner, please look into this as not all the residents you service are Spanish-speaking. I didn't want to ruffle feathers and didn't want them to take it out on me and do a poor job if I call them out, so I sent my kids outside. It's a hassle, to say the least. As much as I hate giving this kind of review and rating, I'm also obligated to speak out the truth as it is. And I hope positive changes will come out of this review.
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September 2020 by Santos Garza
We just went shopping for flooring and so far are impressed with this company. More update later.
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August 2020 by Rachel K
These guys are the most patient and helpful people we have talked to when it comes to getting our flooring installed. We had already purchased the flooring we wanted they gave us a fair installation price. I have had 2000 questions and they have taken the time to answer every single one of them with full detail and in a way that I understood what they were saying. They have been so friendly and in great communications I would absolutely recommend them! I will be recommending them to anybody I know that is looking for install on their flooring. The quality of work is great but so are their prices! They have taken the time to make sure my floors are level and that they’ve cleaned up after them selves.
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August 2020 by Patty Stoll
From start to finish, working with Rudy, from Trademark Flooring, was the best experience we've ever had with a contractor doing work in our home. If Rudy says he or his team will be at your house at a specific time, he will be there. Rudy responds promptly to text, email and phone and kept us up to date on when folks would show up to our house and what the schedule was for each day. He showed up to our home almost daily to check on the work and chat with us about any concerns we had. Any issues we brought to his attention, were quickly rectified to our liking. Rudy has fair prices, a great, honest team, and the entire experience was exceptional! We will use Rudy and Trademark Flooring again in the future.
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August 2020 by Tina D
Great experience. They were here every day on time. The workers were great, asked for our opinion when needed, and very professional. They installed our entire downstairs and our floors look great. Thank you so much!
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June 2020 by Hilda Munguia
Wonderful select at great prices all in one stop!!!!
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March 2019 by Patrick Heffernan
Good work done quickly at a fair price. Very satisfied.
