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January 2024 by Kyle Smithey
Horrible company. Quite unprofessional
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December 2023 by Sarah M.
This the WORST business I have ever been to. Hands down (I wish 0 stars were possible) Joan, the manager, signs for packages that she doesn't check for, and then incompetently loses them, all while blaming the customer. Not only that but her people skills are the absolute worst, she has no idea how to help, but she has an uncanny ability to make things worse. All the while, UPS down the street was willing to go the extra mile to help me locate my package (which showed without a doubt that it was at this facility) but Joan and her team refused to help. They refused to connect with the kind UPS clerk, and refused to double check that the package was in the back. I'm truly in unbelievable shock that she still has a job with the way she treats customers. At best, I hope someone with a role above Joan's sees this and does something about it. And at the very least, I hope those who sees this review will take their business elsewhere- please, save yourself the headache and the blatant disrespect....
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September 2023 by Randy Dowell
❌❌❌We have paid our membership dues for years. The first time that we needed roadside assistance was today with my wife being about 7-8 hours from home. Her cousin had to jump her car last night. When she got up this morning it wouldn’t start. She had to use a virtual assistant to get service. They asked for the make and model of her car to get her a battery at almost $200. When the guy came he said that she had a bad cell in her battery and the alternator was okay. So he jumped her car off leaving her a long drive without being able to stop or restart the car. She explained that she had a long trip, but he told her that all he had to do was jump the battery. And he couldn’t get away fast enough. Really? After all these years of paying dues, this is the service we get? I called them and it wanted me to use a chat but held on for about 30 minutes to talk to someone in roadside assistance. They were no help. She said something about oh they have it through some battery program that is apparently sourced out. Blah, blah, blah! My wife called a Toyota place and they put in a new battery and got her going. So thank you Toyota and goodbye AAA and many years of dues.Oh yeah, their hotel rates are worse than a senior rate. And we have had trouble with the travel planning service.
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August 2023 by Randy D.
We have paid our membership dues for years. The first time that we needed roadside assistance was today with my wife being about 7-8 hours from home. Her cousin had to jump her car last night. When she got up this morning it wouldn't start. She had to use a virtual assistant to get service. They asked for the make and model of her car to get her a battery at almost $200. When the guy came he said that she had a bad cell in her battery and the alternator was okay. So he jumped her car off leaving her a long drive without being able to stop or restart the car. She explained that she had a long trip, but he told her that all he had to do was jump the battery. And he couldn't get away fast enough. Really? After all these years of paying dues, this is the service we get? I called them and it wanted me to use a chat but held on for about 30 minutes to talk to someone in roadside assistance. They were no help. She said something about oh they have it through some battery program that is apparently sourced out. Blah, blah, blah! My wife called a Toyota place and they put in a new battery and got her going. So thank you Toyota and goodbye AAA and many years of dues.
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July 2023 by Joseph Aaron
AAA fails to understand and honor Texas state laws regarding service members.
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July 2023 by Lance Douglas
This is an update to my previous negative review. As of yet, (24 Jul), my City Bank credit card is still charged over $3500. I spoke to the customer rep (Jessica) that called me two times last Wednesday (19 July). I reiterated both times that I no longer wished to do business with AAA insurance. I cannot understand this type of blantant dissregard for a customers request.0Extremely dissatisfied in their total customer business. Was charged $3564 about 3 weeks before service was supposed to begin. Now I've been waiting days for my credit card to be credited with the amount. Done with AAA here in Texas.
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July 2023 by Jhessica Kaufman
We got a flat tire on a road trip and called and signed up. They said there was a same day sign up tow fee of $65 which we ended up not actually needing a tow (we cancelled the tow while on the phone with triple AAA)but they REFUSED to refund us even though they never actually provided a service. I had always heard triple AAA was amazing but they are unfriendly and they do not care to actually help anyone.
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April 2023 by Steve Welsch
Great help in arranging air travel.
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February 2023 by Mark Cruz
Been with AAA for many years now. Glad that there is a local branch where I can go in and get help. Last time I was in there they were very nice and assisted me with my insurance needs.
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June 2022 by Vicki Flynn
Closes on the dot at 5pm. Had to go back another day to pick up Amazon package. Think Amazon should use a place that stays open later for people who work.
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April 2022 by Sneha
Very bad service, they charged me money gor for a hotel reservation even though they said my reservation was modified. Unethical and waste of time and money, I would book hotels from somewhere else next time for sure.
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September 2021 by John kurt Peters
Left me sitting on the side of the road for four and a half hours
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September 2021 by Don Watson
I purchased a three year membership and they started billing me before two years had gone by. I wrote them and told them I had another year on my membership but heard nothing from them. I have now been cancelled for non payment and my card still shows that i have another year of coverage. I will not do business with them again. I have requested a refund for the year of service that I paid for and didn't get.
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September 2021 by Mercedes Rivera
Love them great prices and benefits would recommend them to anybody
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September 2021 by Mike W
My mom got the paper maps she wanted to follow our driving root. I use Google maps myself.
