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January 2024 by Santos Valenzuela
NEVER GO HERE! Some of the worst customer service I have ever experience! The older lady “assistant store manager” was incredibly rude! All I needed was some simple assistance with a purchase and she just seem like she didn’t care and gave a lot of attitude. Had a family member have the same problem days later with the same lady. Horrible service.
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January 2024 by Pamela
This place has the the best customer service above any Hardware place especially Home Depot!
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November 2023 by Mary Garcia
This store puts prices on items and refuses to honor the prices. False advertising. Tonya is her name that refused. Very rude .....
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October 2023 by Daniel Pemberton
A little pricey but quality products
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October 2023 by Gari Milton
Great service. The manager went out of his way to try to make it work for me. But I had to go elsewhere because they didn't have what I needed
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October 2023 by dale ross
Poor service, lady didn't want to make a key for me. Said she couldn't because mine had a chip in it,, it doesn't.. I insisted she look at it, finally she made one, but very grumpy old woman. Rude.
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June 2023 by Walter W. Taylor
They had the cement shine floor coating that we were looking for. It's very helpful to know where it is.
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April 2023 by Carl Ashley (Quik'z)
From cash register to middle of store it was like being in Home Depot W/Heads in other direction tha dog was on guard than anyone else & had a really bad experience @ 84 lumber & ace & tha store on south Washington they tha same atmosphere I'll go back way cross town @ a more of tha people I find & get to kno bunch,should have did tha survey after tha visit this is born& raised westtexas,& even in tha city from Amarillo to canyon it's still 'SunDown'Town region & Ace Illinois yards r lots better so I will not B Back...?
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April 2023 by Bobby John Ford
Most of the prices listed on the shelves are much lower than what the prices actually are. They do NOT honor the listed prices on the shelves.
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March 2023 by Chris A.
Only open to 7pm during the week, not 8pm. Idk if yelp is wrong or if they closed early that day. (3-29-23). At 7:04 the doors were locked and the lights were being shut off but the open sign was still displayed.
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March 2023 by Harper Metcalf
The only Ace I’ve ever been to that doesn’t sell seeds (they only have grass seed). They told me “not at this time of year.” Um, March?
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February 2023 by Terry C
There is a cashier named Tonya. A senior lady who is the rudest and most unhelpful worker I have ever encountered at an Ace store. I am a loyal Ace customer and recently moved to Amarillo. I quickly needed to shop at Ace having just purchased a home. I must give this rating in order for her to be coached on the excellent service Ace is known for. Hopefully she is trainable by you can’t fix misery! That said the other staff is as amazing as I am acustom to at any Ace store. Therefore my rating will increase from a 1 for her to a 4 for the benefit of the other great staff including the Gorg. Pup!!
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February 2023 by Linda Littlejohn
Very helpful they didn't have what I needed but he told me we could order it if necessary
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January 2023 by David Watts
Someone's dog crapped on the floor. Staff is always too busy to help. I'll just keep going to Lowes.
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December 2022 by Daniel Clark
Friendly staff, always have stuff in stock and nice and neat, clean environment.. good prices with a rewards program.
