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November 2023 by cd frieze
Patrona was very professional towards my concern we discussed. She reassured me that my account was the right info. That an email sent to me wasn’t for me. The billing dept. has messed with our account before but Petrona assured me my account was in good standing and up to date!She has a wonderful calm voice and one of the best agent I have talked to in our 4 years of having our unit!Thank you PetronaCharla Frieze
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October 2023 by Shanon Maden
My customer service representative was very friendly, courteous and helpful.
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August 2023 by Joel Corrales
These people denied my insurance claim due to no signs of break in
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August 2023 by Mikie Angelino
Roshawn was very nice and was able to answer my questions and help me out
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July 2023 by LindaB
Petrona was very polite and knowledgeable. She was able to help me with my business.
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July 2023 by Wayne craft
Britney was very helpful very nice sweet and kind just very nice person and I'm glad to be able to talk to someone like her I give her five stars across the board if I could give her more I'd give her 12 Stars across the board thank you very much Brittany for taking care of the payment for me today I really appreciate it have a wonderful day and take care
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July 2023 by Casey Benitez
Vanessa was such a awesome help it had been pure chaos trying to access my previous storage building and she instantly assisted in getting me in a unit today and was so kind and helpful
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June 2023 by Linda Bennett
Petrona was very polite and knowledgeable. She was able to help me with my business.
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June 2023 by Jake Ellison
Shoyan was a great help! I called him twice with separate issues and he resolved them easily and professionally. Wish all customer service people responded the way he does.
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June 2023 by Jennifer Mckinney
Sonia was excellent! I needed to change units and it took her about 5 minutes to compete everything. Fast and efficient
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June 2023 by MaryAnne Hardegree
Sonia was very helpful and courteous. Loved that she helped me
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June 2023 by Janet Mills
Anna was very helpful and courteous in helping us to transfer to a larger storage.
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June 2023 by Sofia Robles
Anna was very helpful! Great customer service
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April 2023 by Jayce Bates
Never anyone to speak with about the facility, not maintained.
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January 2023 by Madison Lynn
Have been renting a unit here for a while- since before new ownership. Never had a problem before until I tried going to my unit periodically last year and discovered that the public bathroom was removed with no notice or warning to renters. Almost had an accident myself because of this and had to leave to the nearest gas station late at night which was very inconvenient. Or when I did decide to stop and load something into my unit, more than 1 elevator was out of use at each time. I have difficulties lifting heavy things by myself so when I am there I like to take my time and its frustrating to be renting in a place that keeps restricting its renters and units. If it would be easy to move to a different storage facility altogether I would have moved out when the ownership changed.
