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April 2024 by Inconvenience services
For many years, I have been a loyal customer of Boost. However, today I experienced the worst customer service from a store manager. During my lunch break, I called to inquire about something and when the phone was answered, the individual on the other end greeted me with a simple "Hello" twice. After confirming that I was calling Boost Mobile, the response I received was a casual "Yeah, how can I help you?" It appeared as though my call was an inconvenience, prompting me to inform the individual that I would call another store. To my surprise, when I called the other store, the same person with the same greeting answered the phone.
Consequently, I decided to visit the store in person to speak with a manager. Upon entering the store, I was pleasantly greeted by a young lady. I inquired if I could speak with the manager, and she directed me to the individual. To my astonishment, I recognized the voice of the manager from the phone call, and she remembered me. She immediately began to fabricate a story, claiming that I had greeted her with a "Thank you for calling Boost, how can I help you?" statement. I firmly denied this, reiterating that I had to confirm if I was calling Boost. The manager then turned to her employee, asking if they had heard her greeting, insinuating that the employee would corroborate her false claim.
It is unacceptable for a manager to provide such abysmal customer service to their customers. As a valued consumer, I suggest that you consider shopping around or conducting business with Boost.com. I sincerely hope that the owner of this location is informed about how their employees conduct business on their behalf.
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April 2023 by Jeremiah Valdez
Fast and efficient
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October 2022 by Barbara Hill
I went and said hello she said your number I gave it to her I paid in cash she wrote me a receipt fast and friendly smile on her face all the way I enjoyed my visit
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April 2022 by Sharon Salthouse
Very helpful
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February 2022 by Cory Winn
Nice easy transaction
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June 2021 by Deborah Sandoval
Why have a store phone off u not gonna answer it I’ve tried calling this store multiple times no answer n says they’re open!!!!!!
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November 2020 by Melissa Cantu
This location really needs to pick who they have as customer service agents better. The girl that waited on me (Paloma) was very rude.I was there to pay my bill and she was very rude! When she looked up my account she told me there would be an extra 25$ fee when I asked her for what she had no clue on what to tell me. So as I got my money out and handed it to her she told me that I didnt have to be so rude! I have no idea what she was talking about! I have been in the service industry for the last 15 years and I have never talked to any of my customers the way she talked to me. That usually would be grounds for termination. I dont think she is a very happy person in general. If you dont like your job then QUIT!!!!!
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January 2020 by Cathie Springs
Their friendly and efficient.
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May 2019 by Andrew Watson
I like the selection
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December 2018 by April D.
Slow service but she was nice
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December 2018 by Christy Burks
Lol please
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November 2018 by April Seth
Great customer service and love my new phone
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November 2018 by Rosemary Rodriguez
Boost Mobile isn't as good as I thought it would be I'm trying to find another phone company that gives you unlimited data and hotspot
