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May 2021 by Robert H.
Had a flat tire in a rental truck that ended up being shredded and Chase, the manager, was able to get the tire replaced promptly. I dropped off the tire/rim right as the shop was opening and called about 1.5 hours later. I was informed that there was no rim damage and the new tire had been installed. Staff was able to take off the spare and store it under the truck bed and install the new tire. Great Service.
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April 2021 by L. D.
Wow! Driving through town and needed to get a state inspection and new tires. Pulled up and immediately was serviced. Was in and out probably in thirty minutes! AND the customer service was incredibly friendly. It was as if they were trained social workers. Couldn't believe it for Amarillo - a small town - and being an Asian American woman in the time of Covid. Especially after just leaving jiffy lube where the guy refused to inspect my vehicle. Thanks so much to Cory and Hanna.
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March 2021 by Ako I.
This is Firestone located in 2201 Coulter St S, Amarillo, TX 79106 On February 21 (Sunday) I went to firestone to have my car fix. My car have engine light on. I also want to have oil change. I paid $ 216.62 for diagnostics and oil change. They told me to come back the next day because they need to order parts. The next day February 22 (Monday), I went back and paid $ 209.52 for the parts and labor. After one week on February 28 (Sunday), the check engine light comes on again. So I brought my car back to firestone. They told me that the oxygen sensor they put on my car is not compatible with my car so they need to order another part and need to come back the next day. On March 1 (Monday), I told my employer that I can't work because I need to go to firestone to have my car fix. While driving to firestone, a representative from firestone called my phone and told me that they receive the parts for my car but its the wrong parts and that they need to order another part and it will be delivered on Wednesday March 3. On March 4 (Thursday), I called firestone and ask them if they have the correct parts already. They told me that I can come anytime to have my car fix. So I told my employer that I need to go to firestone. When I arrive in firestone, the technician told me that they have the wrong parts again and that he will again order another part that will be delivered the next day. I told the technician, that I need my money back and he processed a refund for me. He refunded $ 209.52. The technician told me that he cannot refund the $107 diagnostics fee because he was able to diagnose my car. After all these troubles, I can't understand why do I need to go back to firestone just to be informed that they have the wrong part? I'm driving two hours just to go to firestone. Your technicians are not well trained. Please make sure you have the best technicians. !
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July 2020 by Tracy C.
They kept us waiting for 45 minutes before telling us "the good, the bad, and the good" news. All lies. They said the battery was fine (we are headed to autozone to get it replaced after we finish up at Discount Tire because it just sputtered again starting up) - I'm not convinced they ever even tested it like they claimed. Which brings me to lie #2 - "we don't have the tire, but I called Discount Tire and they have 2 of your exact tire in stock". Well, here we are, 1.5 hours later at DT. They don't have the exact tire and didn't get a call from anyone at Firestone - they had a more expensive similar model, and they are putting it on now. What a waste of my time, and shame on them for the load of BS.
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March 2020 by Meaghan J.
Absolutely amazing customer service! I was traveling from Houston to Denver and underwent an ordeal at a Houston Firestone days before the drive (wanted tires rotated and an oil change, walked out with 2 new tires, a new alignment, new battery, and new brake fluid). As I was driving through Fort Worth, my car started shaking and pulling very hard to the left. I decided to have it looked at when we got to Amarillo. I called this Firestone the next morning and Chase was able to immediately fit us in. After inspecting my car, he said it appeared the Houston Firestone did the alignment on the front tires but didn't even touch the back tires and they installed the two new tires on the same side rather than balanced. He fixed the alignment and rotated the tires free of charge! If I am ever near Amarillo again, I would definitely take my car back here!
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December 2019 by Christina H.
So with my car the battery was bad on my lexus hybrid lucky it was just the smaller one interstate couldnt sell me the battery but ronnie who works st firestone on coulter between 45th n hill side he was awesome he seen the stress i was having so he took time to find the battrry at orieleys next to them he walked over and carried the battery which i purchaded...put battery in car larry was the tech on the car all i can say firestone on voulter between 45th n hill side are awesome so if u go to firestone go to that one cause they are awesome and really care bout your car needs....larry n ronnie you guys are awesome
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November 2019 by Bradley E.
I have serviced my truck at Firestone on Coulter for 2 years. I was told I needed brakes and rotors on the front of my truck and the rear were ok. Needless to say they put the wrong parts on the front of my truck and the brakes and rotors were shot 2 months later. They fixed this problem under warranty however said my rear rotors and brakes were shot and needed replacing. How my rear rotors and brakes went from good to shot in 2 months after they put the wrong parts on my truck that tore it up seems like their doing. They wouldn't take responsibility for the rear brakes and rotors. I've spent over $4,000 in 2 years servicing my truck but making me replace the rear brakes and rotors " $690.00 " I will no longer be using Firestone for service. Unhappy
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July 2019 by Patricia B.
Traveling through we got a flat tire. Firestone was open on Sunday and was able to get us back in the road quickly.
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July 2019 by Toby D.
Biggest waste of time and unprofessionalism. They called me at 12:56 pm to give me an update on the status of my truck and to upsell me on other things. I advised them to go ahead with the issue I brought it in for and not do the other up sell stuff. I come back to the store an hour a half later and they didn't do the work that I had originally requested. They had the opportunity to decline to do the work when they called me but they didn't. They let me believe that they were going to do it. I sat and patiently waited down the street. I go back to Firestone an hour and a half later and they tell me my truck is done. They don't tell me that they didn't do any of the work. They only told be after I inquired further. If they want to decline to do the work I totally understand. But don't waste my time like that. They could have told me when I talked to them on the phone.
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March 2019 by R R.
Absolute top notch customer service. The only reason I did not give it five stars is because it is somewhat expensive, but that is probably because it is owned by a corporation. The guy who helps people when they first walk in, has excellent customer service and is very knowledgeable. The mechanics in the back are all very nice too. When I got my oil changed, the mechanic even left me a very nice thank you note. That's the first time any mechanic has ever done that for me. I highly recommend this place. And if you work at BSA, you get a 10% discount. Don't forget to ask for it. They will be happy to give it to you.
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November 2018 by Andrew A.
Amazing Service and customer support provided by Larry.... We are traveling from Chicago to Phoenix, Arizona and an upper radiator hose started to fail.... Larry and my wife spoke and Larry was able to get us the part, scheduled the repair and got us out of Texas and back on the road in less than 2 and half hours. Greatly appreciated the hustle and excellent customer service provided by Larry and his team!!!
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September 2018 by Courtney P.
Tires were special ordered 3 days ago. I was told to come in today to have them put on. I just found out, after 45 minutes of filling out paperwork and verifying business account info, that the tires I ordered were not there. They sold them to someone else after they received them. Will NEVER do business with them again.
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September 2018 by Dallas M.
Traveling from New Mexico to Texas and we ended up getting a flat tire in the middle of the night on I-40. Enterprise recommended we talk to Chase at Firestone to get it fixed, so that we could get back on our way. Chase helped us out tremendously. Not only was he super professional and kind, but he noticed we were weary from our roadtrip and needed to get back on the road, so he had our tire changed quickly, getting us back on the road within 30 minutes. I was super impressed by Chase and blow away by his customer care. He turned a really awful situation into a small blip in the road! I highly recommend visiting Chase for any auto needs in Amarillo!
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August 2018 by Jeff H.
Firestone told me my car wouldn't pass inspection without a $1,300. repair to the rack & pinion. Christian Brothers Automotive down the street inspected the rack & pinion specifically and said there was no problem with it. This is the second time Firestone has done something similar. They'll never get another dime from me!!!!!
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August 2018 by Mountain M.
Did a great job of helping immediately with my two flat tires . Went more than expected and more than required. I recommend this store as excellent.
