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April 2024 by bruce welgin
The restaurant is located in the mall, so you're sitting in a open mall setting. The service was pretty good. Guys behind the counter and the food was almost great. To I think firehouse sub Outranks charlie's Buy a little bit..Parking: It's more parking so if you get there at the right time, there's plenty of parking you get there at the wrong time. You might walk a little.Kid-friendliness: It's a mall setting.Kids can run all over the place as long as they're not breaking stuff and stealing stuff from running into peopleWheelchair accessibility: Pretty wide openings around the seating area and definitely wide openings around the restaurant
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February 2024 by Mercury
Wasn't expecting the food be ready upon arrival.
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November 2023 by Andria
Ordered $46.00 DoorDash. Mystery chicken? and some sort of meat on the Philly. Horrid food not even consumable for an animal. Blueberry? mash lemonade drink. Definitely thumbs down all the way. What a waste of money. Do not eat here.
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September 2023 by B Hensley
Can't wait to go back!
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August 2023 by Elias Maki
Place has gone downhill since they opened a few years ago. Wanted no toppings on my Philly, but they added banana peppers for some reason. They were also skimpy on the meat and cheese.Workers are rude and incompetent. Used to get nice plastic cups for the lemonade, and cardboard for your sandwiches, but now everything is styrofoam.If you want a good Philly go to Jersey Mike's.
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July 2023 by Angelique C.
The employees were friendly and the food was great!!It is inside the mall food court, so no drive thru but quick. It was yummy and made to order!
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June 2023 by greg hawkins
The service was sub par, the person taking the order was not the most customer friendly. The food was ok they over salt the meat; however, it mall food so did not expect much.
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May 2023 by Beatriz Banda
Manager is very nice and the employees are nice to. Recommend their fruit drink's.
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May 2023 by Nicole Walinski
The girl taking our order seemed less than enthused to be working. Wasn't very friendly. I got a medium size sandwich with chicken. The bread was the best part of the sandwich, there was a bite I had that was hard...kinda put my appetite off. The fries were great...I had high hopes but wish I'd gone to another food place to be honest. I probably wouldn't go back. I've had some amazing Philly style sandwiches elsewhere and was hoping this would cure my craving. But it did not.
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May 2023 by Joshua Terry
Very delicious we love the fries Philly sandwiche and the man who took our order KD was very friendly and we will always come back when we're in the mood for
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April 2023 by Makynna D.
first time ordering to go here and they messed up the order. tried calling multiple times to get the right order and all they did was pick up the phone and hang up. Didn't get a chance to talk to anyone. horrible service and will not be returning
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April 2023 by Kathy Ibvel
Terrible customer service, the food was regular, but the employee who delivered the food practically threw it at me, I asked for my drink without ice and they put ice on it, when I asked her to change it, she got annoyed and was very rude... I do not recommend it at all this place
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April 2023 by hayden stringer
Tried to place an order on DoorDash, they canceled my order after 45 minutes, at the store. I called the location and some a**hole answered and said they "don't do delivery and I need to come into the store to order" I informed him that I couldn't leave the house because of a disability and he said he didn't care and that I can't order over the phone.I love Charley's food but the "manager" at this location does not to exist.
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March 2023 by Anjel Zarybnicky
Horrible experience. The staff is incompetent rude and un helpful and the food was terrible. The old man at the register got another old man that was supposdly the manager who was even less helpful and even more rude. Took 10 minutes to ring me up. I should of just walked away. I asked for extra crispy fries extra cheese and bacon and ranch. I got fries with no crisp and way to much salt. They wouldn't allow me to pay extra for grilled onions and peppers just said we can't do that its not an option. (You make them for sandwiches it's not that hard to grill a few and throw them on ultimate fries.) The blueberry lemonade was terrible compleatly fermented fruit tasted horrible like the lemonade was old and spoiled. $10 for French fries and a lemonade that I threw away because none of it was consumable.
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December 2022 by Lexandra Arguello
Absolutely the worst experience we have ever had. We waited 35 minutes for 2 sandwiches and a side of fries. After waiting half an hour we only received 1 sandwich and fries, we assumed that the other sandwich would be coming shortly after. After waiting another 10 minutes we asked about the remaining sandwich, & they said we took it. We let them know we only got 2 of the 3 items and then they accused us of taking the sandwich and threatened to look at the cameras. We told them to definitely go look at the cameras to prove that we did not receive our whole order. While finally making the sandwich the older man continued to talk negatively about us in front of all other customers still accusing us of lying. I hope they go look back at the footage & realize they were wrong, & how poorly they treated costumers. How embarrassing.
