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February 2024 by Wells Kempter
This is the worst branch of this bank I have ever been in. They repeatedly go out of their way to not provide customer service. I have been ignored and disrespected multiple times. I have been a customer for over ten years and came because they had a good account for Veterans. I will be closing my account and going through the hassle of changing my accounts to another more local bank. This is the only bank I have dealt with in Amarillo and starting over will be my pleasure.
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January 2024 by Transparency Media International
It is the worst. The ATM does not function on the Eve of Christmas. Lack of respectable technical support.
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January 2024 by Hongcui Hao
Honestly, reading through these reviews did scare me going in. However, this is place nothing like they have been describing. Everyone was very polite and very helpful. I got my account opened basically right away and did not have any problems.
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November 2023 by Dawn Phenix
I read the posted reviews for this bank and decided to go see for myself if the place is as bad as the reviews. IT ISNT! I have no idea why google would post all of these negative reviews, but we found Chase Bank I-40 branch to be one of the best banks we’ve used. They were incredibly personable and educated in their jobs taking care of business we couldn’t get done online. They all helped us, and they were kind and generous in their service. We recommend this Chase Branch, highly.
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November 2023 by Cesar Marrufo
Honestly, reading through these reviews did scare me going in. However, this is place nothing like they have been describing. Everyone was very polite and very helpful. I got my account opened basically right away and did not have any problems.
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November 2023 by Toujours Triste
What’s the point of a physical location if no one will answer you? Jfc. I applied to this place to work but I guess they have *GREAT* employees already.
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October 2023 by Darrell Hampton
Horrible bank! There ATM has been down for over two months! Can’t withdraw any funds!!
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August 2023 by Rich R.
I was here and i was gone. Its a bank and nice location and clean exterior. Parking was good and felt safe to use ATM.
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July 2023 by jeremy keese
Horrible customer service. I believe her name was Katie.
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July 2023 by DaJuan Johnson
What ever you do. Do not go to a lady named Paola.. I went in to cash my check.. she took it and did whatever she wanted to do with it.. I wanted it in cash but instead she put it in my account without my permission and I had to wait for it to clear to get my money.. horrible service!
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July 2023 by Yaqin Peng
Fast and friendly service, get my cashiers check and deposit done in 5 mins! Don’t know why people are giving one star but I will definitely be back!
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June 2023 by Brooke M.
I was needing to open a new bank account and was skeptical by coming to this branch because of some of the reviews BUT they are so so so friendly here! Everyone was joyful and so helpful. 10/10 would recommend and ignore all the mean comments people have left!!
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March 2023 by Margarito Gomez
Showed up and waited. And waited. And waited. Saw 4 female employees in front of the drive thru window gossiping and drinking coffee, not helping anyone. Funally got helped after 10 minutes of being the only person in line. Thankfully this is my jobs bank, i wouldnt use this bank fpr any personal accounts. They always lose deposits and then blame anyone but themselves.
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January 2023 by Tam Nguyen
The teller said I had to have my babies birth certificate and ssn to open a savings account. So I got that. When I came back she said it’s too late. Today is Tuesday they close at 5. It’s 3:30 right now. Rude n lazy. They should have better customer service. Or retrain the workers.
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December 2022 by D S
You cant download or email your own statements, the app is slow and has lots of bugs, money transfers take way to long compared to other banks and their phone system hangs up on you, you can never reach anyone for customer service, and when you do, its someone working a call center and they are only useful at wasting your time. I am going back to Navy Federal december 1st. (The people that work inside are nice, its how the bank operates that is highly inconvenient)
