-
September 2023 by Douglas Small
Pat Brann and the Staff at Drury-Moss Collision Repair did an excellent job on the repair of my Midnight Black 2017 Chevy Silverado Z71 4X4 Pickup. I will definitely highly recommend them to anyone.Service: Body & Trim
-
April 2023 by Robin Blasingame
They've fixed my cars for years. Do a great job!!
-
December 2022 by Phil Renault
Like the last couple of reviews about estimates, I was left in a bit of a pondering state.I have damage to my vehicle that I want to pay for out of pocket. Two other shops out of state said the repair would be around 3K, so based on reviews I went to schedule an estimate appointment at Drury. I, too, was told that the estimate process is _AFTER_ the work authorization process. This is my first interaction with them and there's essentially no trust, so I opted to bail out and seek out a more conventional, and "safer for the consumer," shop.Signing a work authorization _BEFORE_ getting a written estimate is not sane and potentially very dangerous to your pocket book. Never go with a shop that puts the cart before the horse.
-
November 2022 by Jackie Myers
Recently, I wanted to share the quality of service. This is recent October 28- November 1st that I was trying to use Drury for a body shop to get a complete estimate and an individual quote. I want to say their service was terrible in communication and anything that I tried to get done they had the vehicle sitting for 5 days and was waiting on insurance that is ridiculous. Kelly and Tanner are the worst team that I ever dealt with especially whenever trying to retain my vehicle (Jeep Wrangler 4 door) says it's total loss they was trying to kidnap it. It is driviable!! Kelly gave an excuse while waiting for the keys that they were trying to wash the windows sitting in front nobody around it hahaha who does that? So sad of a poor quality service. This was a short version on what happened and very frustrated customer. Will no longer will be using either body shops Moss or their sister Drury. Don't GO to Them. !!! The dishonesty is poor and hopefully they will change their service in customer's
-
October 2022 by Tommy George
Called Drury Body Shop to get an estimate on damages on our vehicle. I was told that they do give estimates unless it is an insurance claim. So, if you want to pay for damages yourself go somewhere else was their response. The excuse giving was that they are under new ownership, understaffed and no longer do that. It is sad that a company like this does not want to help a customer that has used them twice in the past year. Which also owns a couple of insurance agencies that sends business to them in the past. We will no longer be sending business to Drury and or their sister shop Moss.Insurance Agent
-
October 2022 by Tommy G.
Called Drury Body Shop to get an estimate on damages on our vehicle. I was told that they do give estimates unless it is an insurance claim. So, if you want to pay for damages yourself go somewhere else was their response. The excuse giving was that they are under new ownership, understaffed and no longer do that. It is sad that a company like this does not want to help a customer that has used them twice in the past year. Which also owns a couple of insurance agencies that sends business to them in the past. We will no longer be sending business to Drury and or their sister shop Moss.Insurance Agent
-
October 2022 by Derek Chisholm
Drury did a great job on my truck would highly recommend to anyoneService: Body & Trim
-
July 2022 by Cynthia Pacheco
They have repaired our cars several times and the work is always excellent.
-
July 2022 by Bob Weber
We were on the way to New Mexico on vacation when our vacation was shortened in Amarillo with a wreck. Our truck was towed to Drury Body Shop and a young man named Kelly was assigned to help us thru the repair work. Kelly was great and very knowledgeable and very patient as this was ourfirst wreck. Thanks Kelly and Drury Body Shop.
-
July 2022 by P Hagler
The staff at Drury Body Shop are friendly and professional. The process of having my car repaired went smoothly, in efficient timing and there was good communication.Service: Body & Trim
-
June 2022 by Samantha Martinez
Angie was a doll! EXTREMELY helpful, guided me through every step and explained the process. Made this experience smooth and easy. Definitely would use this shop again!Service: Body & Trim
-
May 2022 by brianna hernandez
They were very prompt and communicative. Returned my car cleaner than it was before. Overall these guys are amazing. 20/10, do recommend.Service: Body & Trim
-
May 2022 by Harry Dedmon
Repairing power lift door in the rear, which was damaged.Representative Angela Zappettini did an outstanding job of getting a rent a car, keeping me posted as to progress and an overall excellent job.
-
April 2022 by Holly Lambert
I would like to preface this review by saying the work that was eventually completed was good. The reason I am giving such a low rating is based solely on communication (or lack thereof). Kelly did not call to update me on my vehicle's status at any time while it was in the shop. I had to call to check in if I needed updates. Additionally, the agreed upon work was not completed the first time around. I asked for a service agreement in writing after seeing the work had not been completed correctly from our first discussion, but I never received any. Drury was highly recommended to me from a relative, and I was really disappointed in the team communication. My car was not completed in the timeframe promised and the work agreed upon during our discussion was not done. However, the final product was great - the paint job is fantastic and the work is top notch, but the way my experience was handled was not good.Service: Painting
-
April 2022 by Ronnie Roberts
I have used Drury‘s body shop for many years and this time was the same they did not disappoint. Kelly evaluated the parts needed and scheduled my drop off the day the parts came in. After a few days the vehicle was finished as promised and looked like new after the repairs were complete. My vehicle was somewhat dirty due to the recent snow and when I received the vehicle back it had been detailed inside and out. I was 100% satisfied and would recommend Drury’s body shop to everyone!Services: Painting
