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June 2024 by monty Schaub
My great niece had her wedding shower selections picked at Et Cetera. I live in Chicago and knew I could not make it for her shower. When I received my invitation I immediately called and ordered 2 Mackenzie Childs kitchen pieces priced over $200 as my gift. One of my gifts was back ordered but it was well over a month and a half until the shower. And if it hadn't arrived there would be a picture of the gift wrapped and at the shower. I also ordered my daughter's gift. 2 McKenzie Childs kitchen pieces priced over $300. Very helpful with promises of taking care of all the details of wrapping and delivering to the shower. Fast forward the the big event ... I had absolutely NO gift at my great nieces shower. But my gift wasn't the only one missing. The hostess gift didn't even make it. What was worse was Et Cetera didn't even realize gifts were missing when I called to complain. The store manager was oblivious. My one gift hadn't even been ordered and the gift that was in stock was still just sitting there to be taken care of. At this point apologizing just isn't enough!!! DO BETTER
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October 2023 by Morgan Protsman
They did such an amazing job on the cups for my wedding so for my sister’s wedding I of course had them at the top of my list. However, the customer service this time fell short and I was extremely disappointed. I am currently stationed in Japan where I am fourteen hours ahead of them so meeting in person was simply not an option (and I explained that as well). I attempted to reach them via their social medias, calling and leaving a message, leaving an email address, and messaging their “text only” number listed on their website. After multiple attempts of trying to reach them, they finally responded saying they’d love to help, but after I explained that I could only coordinate over the phone they never got back to me. They do great work and like I said did amazing with my wedding, but I suppose they only help people if you can physically be there in person. I was excited to gift these to my little sister and support a local Amarillo business.*UPDATED EDIT*After my review the owner, Amy-Beth Morrison, reached out and personally apologized. Definitely the customer service I knew them to have in my past experiences. Somehow I was lost in the mix, which things happen and I understand. She said they would be reviewing the systems they have in place in regards to online/over the phone orders. Like I said in my original post, they do amazing work and I’m pleased that they do in fact prioritize their customers and want to make things right for future experiences.
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June 2022 by Madeline Little
I love the Et Cetera environment, the girls are always so helpful when looking for myself or gifts for friends!
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June 2022 by Suzette Mcneese
Love…Love…Love!! Beautiful store with unique finds. If you are looking for a special gift this is your store.
Paula McNeese
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June 2022 by Whitney Geerdes
I love this store! It’s the perfect place to buy a gift.
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June 2022 by Tracey Kilburn
Largest selection of MacKenzieChilds items. Great gift selections. Sweetest staff.
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June 2022 by Kaytlyn queener
This is such an amazing store! The girls are so sweet and helpful!
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June 2022 by Joey Taylor
Amazing place and amazing people, they are so helpful when it comes to finding that perfect gift for someone. They always have a smile on their face and always willing to help. 10/10 recommend stopping by when you get a chance
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June 2022 by Karli Schilling
Love this store! They are always so nice!
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June 2022 by Ilda Fierro
Not only do they have great inventory, they are also friendly! Fun and easy!
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June 2022 by Jamie Gilbert
Just love this store! You can find something for anyone at every price point. Free gift wrap a bonus! ??
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June 2022 by Stacye Bichsel
I can't say enough about this store! The staff is so helpful and friendly and the selection is out of this world! Definitely love spending my money here!
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June 2022 by Emily Maybin
Love dropping in to grab a little treat for people I love or who need some encouragement...and sometimes for me! :) Thanks for always having just the perfect item!
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June 2022 by Laney LaFoy
Love this shop! Fantastic customer service!
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June 2022 by Shawn Kyser
My favorite place to shop! The girls are always very kind and helpful! Anytime I need a unique gift or treasure, That's where I go! Thank you Et Cetera!!
