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February 2024 by Nathan Kirkpatrick
I like Firestone on S. Coulter street in Amarillo because they are always efficient. I've used this location for several years. I've also referred several people to them also because I've been so pleased. However on this last particular trip there was a couple items not addressed I asked for.
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February 2024 by Bo Whaley
They fixed my truck, and they were professional. They also told me how to fix the problem if it persists after service.
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February 2024 by Julie Torres
I was late for my appointment and they still took care of the car in a timely manner. They were very patient with me calling them several times even though they were busy. They were always friendly and polite.
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January 2024 by MARS DA-SAGE
I had made an appointment. Showed up and was told my time had to be pushed back 45 minutes to 1.5 hours due to staffing issues. I mean why no courtesy call? You had my number. My time is valuable my schedule is important to me. Very poor customer service in my opinion. Poor communication set. I do not recommend this local company.
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December 2023 by Aaron M.
Priced 6 tires for my dually.Tech priced the tires at $217/tire and said total would be approximately $1850 for mount and balance. I did the math. That total came up to well over $300/tire. I was dumbfounded. After I asked for a price breakdown, I was informed that there was a $36 per tire disposal fee for my old tires. I told him that I was keeping my old tires. They are nearly new themselves. He said he still had to charge the disposal fee even though I was keeping my tires. I was like what? There was also a $17 per tire rubber valve stem charge(I believe). Ridiculous! I can order the tires online without the disposal fee. How come they can't? He said the store gets charged the disposal fee when they buy the tires. I call b/s. You can't charge for services not rendered(illegal). Pretty shady. I won't be back. I like Firestone tires but not enough to deal with shady practices. Their lucky that they haven't been sued.
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November 2023 by Kaeleigh Szafranski
Had a great time! They got me in right at my appointment time (which I always recommend making an appointment!), they let me know an accurate wait time (since I stayed during services) and it didn’t take long at all! The technician (Sergio) even came inside to check on me and let me know where I was in the queue of cars. The staff inside the lobby was also very very friendly and despite their busy day took some time to chat with me, which I always really appreciate. The price was exactly what I expected, with no surprises. I will 100% be using this location anytime I need anything done to my car. The only thing I would recommend is to ~call~ to set up the appointment because I’ve had some issues making the appointment online/through the app.
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November 2023 by Yandro Rodriguez
Took a tire to get it patched when it was barely leaking air, and after they said it was “patched” my tire was flat the next morning and loosing even more air then when I originally took it in
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November 2023 by Stephen A.
Got online through the fire stone app and scheduled an alignment appointment at 5 PM. I even got a reservation number with a confirmation code stating that my appointment had been excepted. I walk into the fire stone office at 4:40 PM Friday afternoon and they told me they could not get me in until Tuesday even though I had a confirmation number. They said they don't have to accept appointments if they don't choose to. The manager even stood there and smirked and said, that's just the way it is! This is poor service on fire stone and I was going to purchase a lifetime warranty alignment, which cost over $200 with this place. Now I'm going to take my business elsewhere. Think twice before scheduling an appointment with these people. My next step is to go to the BBB.
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October 2023 by Rojelio Sanchez
Do not waste your time unless you have an oil change or need tires. Horrible customer service go to an actual mechanic shop.
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October 2023 by wade wood
These guys have great service and time all the way around!
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July 2023 by Luis Alfredo
I would give it a Lower score if I could. I made a appointment and when I get to the shop they told me I was in the wrong one then continue on saying I didn't make a appointment.
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July 2023 by Cory Seritt
Very unprofessional and in experienced! If I owned this place I would be embarrassed by the people working there today 07/08/2023. Foul mouthed and rude for no reason. They ask way too many personal questions that are none of their business either. Shocked by the lack of human decency.
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July 2023 by Frank Lee
Out of all the firestone locations i have been to, this is the best one so far, I have never had any issues with them, they have always been fast and charge at reasonable prices
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April 2023 by Nathan
This place used to have good mechanics like 2 years ago. So far in 2023. Every time I've taken my vehicles there I've had to bring them back to fix the same issue that I first took them to the shop for.
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February 2023 by Jim DiBarto
I found a screw in one of my tires. When I arrived, I received a friendly greeting and was told how long my wait would be. I was very happy with the service and the cost!Service: Tires
