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October 2024 by Tristin Darcy
This location DOES NOT work on drones. It will be sent to the Lubbock location. It took 4 weeks to replace 1 motor on my drone.
With no transparency or update. I had to call once every week to see if it was done.
One week a worker told me “my boss is going to Lubbock to pick up your drone he will be here tomorrow with it”
When I went to pick it up the next day it still wasn’t there.
Today June 10 I called to see if it was finished. They never called me to tell me it had arrived.
Upon getting in my car with my drone the carrying case REEKS of cigarette smoke to the point I left the bag outside on my porch and now have to order a new one. The contents of the bag were not put back correctly, just stuffed in as best they could.
These people are extremely unprofessional and I urge you to take your stuff elsewhere.
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September 2024 by Cassie Montgomery
Incredibly kind and helpful people, and they really had the work done within a couple hours. I’ll be back for sure!
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September 2024 by Charlie Housand
Took my daughter's iphone 12 there for charging issue and camera not working. As usual, they fixed it quickly and affordably. We won't use anyone else. These guys are the best!
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August 2024 by Chance Neese
Giving two stars because the work was finished.
About a week ago I called Fix in a zip to see if they could fix the front and back of my phone, after speaking with an employee for a while we got the parts for the repair ordered. A couple of days later after having to contact them, the parts were in and they could go through with the repair. I dropped the phone off and was told it would take a couple of hours. Upon arriving to pick up the phone the screen looked great, however they installed the incorrect back glass on the phone (it was supposed to be black, but was a metallic pink) no one from the store thought to inform or check with me that this was the right color.
After bringing up the problem with the worker present, he told me that he placed an order for the correct color and it would arrive within the next day or two. I called the next day to see had if the parts had arrived and was told that no order was placed for the correct color part even though the gentleman had told me it was ordered, and that they put the pink glass on because it was they had, again without informing me.
After waiting a little less than a week for the part to arrive I go in and the employee working there greeted me by saying "Oh you're the one that threw a fit?" and after explaining to him why I was frustrated he proceeded to say "Well most people don't even care about the color of their phone" though the employee did apologize I found the mannerisms of everyone I dealt with to be extremely unprofessional. I paid a lot of money for this repair and I trusted this company to complete the job correctly, and while they did in the end, I still have not been treated as poorly by a repair shop, as fix in a zip has treated me.
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August 2024 by Kirk Lewis
Do not bring your desktops here. The technician swapped a part with another customers computer, jeopardizing the parts integrity in doing so. Walked in with an underperforming computer, walked out 2 weeks later with that same computer but with incompatible parts, missing nuts and bent pins on the motherboard. Absolutely do not recommend.
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August 2024 by Xae Carrillo
This place should be rated zero stars they have horrible customer service I went in to get my back glass fixed and they told me they would charge me $160 came the next day after they order the back and wanted to charge me $350 the manager gave us a horrible attitude when we were being respectful DONT RECOMMEND COMING HERE AT ALL
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July 2024 by Caleb Withers
They were able to fix my iPhone 13 Pro after I hit it with a mower! Very thankful for their service!
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June 2024 by austin hill
Fast and really good
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May 2024 by Beverly Zearley
Best place in town for fixing phones and screen protectors!!
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May 2024 by Candace Hunt
3 stars since my phone was fixed.
Lots of back and forth. Took my phone in at 9am when they told me to, to be fixed same day.
I call at 3 and they said yes we have it fixed. We just have to do some testing.
I call at 640 before they closed and they told me I’m sorry I got orders confused It won’t be ready until tomorrow. I asked what time they said 1130.
The next day i get a call at 11:15 they said the phone is ready, but they said it won’t be available to pick up until after two cause they were about to go to lunch.
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May 2024 by Noah Baker
Incredible customer service. My phone didn’t need the repair initially quoted just a cleaning. They even hooked me up with a fresh screen protector. Erika and Tim are incredible!
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May 2024 by Juliann Fulton
Steve is awsome! I got on apple support to try to fix my phone as it had gone to voice over and would not let me in. Apple support told me I would have to erase everything. Steve fixed it in about 10 minutes and did not charge me. Saved my sanity!
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April 2024 by Judy Kelley
Friendly efficient staff! I really appreciate them!
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January 2024 by debra sisemore
This place and these people are fantastic! They go above and beyond to get the job done for you. Always courteous and very friendly. I also left my wallet there by accident and when I called less than an hour later they were already trying to get in contact with me. Definitely top notch!!
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January 2024 by Mason Martinez
These guys fixed me and my moms phones for a pretty good price and I really appreciated the work these guys did for me and mom. So check these guys out if you're looking for something to be fixed.
