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December 2023 by Ben T.
Happy State Bank is no longer Texas owned or the same standards of personal care it built on! Happy State Bank is nothing but a shell now! Centtenial banking purchased Happy State and it immediately fell apart! it solely based on how much money they can get! They have laid off or tan off the only good help left at the local branch! The last great help was laid off at Christmas!
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May 2023 by M.K. L.
Happy State Bank is NO LONGER the reliable, family-owned business it once was. Centennial Bank purchased it, and they are just down right SHADY. I deposited a check for $2,500, and they didn't deposit it until 3 days later after several phone calls demanding they do so. The "deposit" in question is only for $200 when it came through. When asked why I wasn't receiving the full amount of my check that I deposited 4 days ago at this point, they told me that is simply how the system works, new policy, and they are essentially allowed to hold my money hostage as long as they please. Like I said, SHADY. Not to mention the cruelty I received from the customer service rep when asking the simple question of where is MY money? Avoid this bank at all costs. They are unethical and sure to scam any customers they have left.
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March 2023 by Dee Valdez
I have an attorney there and are great
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October 2022 by D.Denice S.
I have been with Happy State since my Daddy passed as that was his bank an the wonderful loan officer that was his loan person she helped me from then on, an that has been at least 10 years! THEN THE OTHER BANK TOOK OVER!!!Since then the wonderful person well LEFT an you can't get thru to a local bank always talking to customer service AND NONE OF THEM SOUND HAPPY ANYMORE ...Me either ! Been kicked out of the app at least 3 times to where you have to call an get it reset! Looking for a friendly bank I mean it is MY MONEY That's what happens when the little guy gets taken over by CORPORATE AMERICA!!!!!
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September 2022 by R Diane B.
Been with Happy State Bank since 2002. But since they have been bought out by Centennial, they have gone downhill. It takes 15 to 20 minutes to get someone to return your phone call. My on-line account does not allow me to do as many things as the old system did. When talking to a service agent, what they see on their screen is not the same as what I see on my screen. The employees at the bank are still very friendly and helpful. I hate to leave after being with them so long, but need better on-line customer service and better quality of banking.
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September 2022 by Alyssa Reilly
This is how they talk to people in the community.
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August 2022 by oscar s.
Happy state bank isn't the same anymore. I've cleared my account since they merged and it was suppose to be closed. I found out they haven't closed it after I was charged an NSF! This has happened twice and been trying to get a hold of someone to get this resolved but I'm always having to wait for an hour on the phone no matter how early I call! Still been waiting for someone to answer!
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June 2022 by Zac Z.
Not this branch, but the bank in general. Sold out to an Arkansas bank and then makes me delete my mobile app and redownload the other one, says I need to change password but doesn't have any link to change password. Total cop out by ownership, could've sold to a Texas bank, but didn't. Embarrassing.
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March 2022 by John Kennedy
Absolutely excellent establishment. The staff is outstanding, going above and beyond in their customer service.I do not feel like a number, nor just another face in the crowd. Twice I've had special requests, and twice my expectations have not only been met - they've been surpassed. Thank you to Luis Cortez and Ms. Melinda for your hard work and dedication to Customer Service. I would enthusiastically recommend Happy State Bank to anyone looking for more than just another transaction.
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March 2022 by Matthew Tate
INCREDIBLE SERVICE. Despite being a client for barely six months, and interacting with very few employees, when I walk in, all of them greet me by name - even those who have never met me! Whatever I need to accomplish, people like Luis Cortez, Mitzy Becerra, Robert and the other staff are always fast, friendly, professional, personable, and helpful. If you want to be treated like a decent person and not a number (like many national banks tend to), then go to Happy State Bank and talk with them. I'm certain you'll want to do business with them.VERDICT: OUTSTANDING BANK. WORTH DOING BUSINESS WITH
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November 2021 by Gunnar W.
Terrible customer service. Unreasonable overdraft fees. Use Amarillo National Bank.
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September 2021 by John M.
this bank is the worst ever. There is no personal touch. It's like pulling teeth to get a loan even though you have bank d with them for 10 years. Everyone is rude and hateful and I'm pulling my money out
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December 2020 by Rosalva Carreon ibarra
I am looking for the company vernon neuhaus family trust is located in your building? Could I get your phone please?
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February 2020 by Sherie Landers
Strong belief in God and high moral standards, are held by top management. Would love to see it carried out in all places of business.
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December 2019 by Seth Sebren
Better than bank of America
