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October 2024 by Claudia Garza
The evening staff wasn’t so welcoming, but the morning staff more than made up for it. Room was clean and bed was very comfortable. Easy to access location. Pet friendly hotel but they have no pet area.
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October 2024 by Kris Hudson
The staff and service at this HIE are exceptional. The rooms are spacious and clean. And the beds are quite comfortable. This will be my preferred hotel whenever we pass through Amarillo going forward.
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September 2024 by Benjamin Hafen
Our phone maps kept disconnecting due area; so we had a hard time finding the location
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September 2024 by Joleen Williams
Very friendly, clean rooms, very comfy bed and pillows! Close to freeway and The Big Texan Restaurant.
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September 2024 by Martin Rojas
Excellent place, very comfortable and clean. Good location, very good breakfast, friendly staff, highly recommended.
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September 2024 by Dan Nelson
Everything was great with the exception of the lack of coffee.
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August 2024 by Elizabeth Maldonado
We checked in on Saturday and as we pass the complimentary fruit in the lobby I notice the bananas are black and the oranges and apples don’t look any better. Get to our and right away I find urine on the top of the toilet seat. I go to the front desk and speak to her about it and she offers to clean the bathroom. The response I should have received was ,we will gladly switch your rooms. Having a dirty bathroom gives you no confidence in the bedding, or anything else in the room. Then to make it worse the hotel smelled awful. Bad smell, pissy bathroom, rotten fruit and bad service made us switch hotels about 15 minutes after we arrived. She told us as we were leaving her manager would probably not return our IHG points due to her offering to clean the toilet. We had a much better stay and better service at the Holiday Inn just west of there right next to the Big Texan.
Rooms: Urine on toilet lid, rotten fruit, smelly, dirty pool. Probably would have been more bad things to discover but we didn’t stick around to find out.
Noteworthy details: If you see any good reviews it is probably a mix up from the Holiday Inn just west of this one.
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August 2024 by Teddy Hickman
Friendly and helpful staff. Bartender (Mercedes) did a great job. Ordered from the menu and enjoyed the food. Rooms very clean and beds are comfortable.
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August 2024 by Jana Baker
Carrie at the front desk went above and beyond!! Customer service!!
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July 2024 by Mark Keene
Rating two stars because we paid 200 dollars for the room and the pool was closed by the health department. When asked where the laundry rooms were at, they told us we could wash only. Dryers were broken. They did offer the use of their commercial dryer but that should not be used to dry personal clothes. I don't want an employee handling my clothes. The shower was so forcefull it felt like it was cutting through your skin. Hands down the worse Holiday Inn Express I have stayed. We will see what morning brings...
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July 2024 by Chris Beath
Large room and good WiFi.
Rooms: Large room with twin queen beds. Good WiFi. There is free breakfast and a gym and pool but I think the pool was closed. Rooms look fairly new.
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July 2024 by Theresa Schreck
Poor, poor, place to stay. Staff weren’t friendly. Nothing works here- no pool or spa, no pancake maker, no tv signal. It smells bad all over the hotel. Flies all over the breakfast kitchen. Ew! The room bathroom was in poor condition. Toilet handle and the tub faucet dripped constantly causing the tub to be stained and drain smelled. We typically have had great Holiday Inn stays. Not THIS location ever again.
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July 2024 by Christopher Fuhrmann
Easy in/out from highway. No pull through parking for anyone pulling a trailer, but it ended up being a non issue. Pool out of order. Laundry machines out of order. Thermostat didn't work. Only one washcloth. Hair in shower. Lobby restroom had no toilet paper, hand towels, or air dryer. Half of the breakfast items weren't presented due to broken equipment.
Slept fine which was the most important thing.
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July 2024 by Allan Bell
No complaints except the clerk that was on duty when we checked out at 625am. Daniela I believe needs an attitude check. She was rude for it being that early.
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June 2024 by Chef Gina Ulrickson
Extremely clean place, all amenities available, very friendly staff!
