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February 2024 by Pete Howell
I bought a diamond and emerald ring June of 2023. My wife noticed one of the emeral stones had fallen out. We went to the Kay Jewelers in Westgate Mall in Amarillo Tx. We were quickly told it would cost over $400.00 to replace the stone. I paid $750.00 for the whole ring. It has only been 7 months since I bought it. I guess Kay doesn't stand behind the junk jewelry they sell. I will never grace their door with my presence again.
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February 2024 by David Tarango
Very helpful ! Service was perfect even wrap up the gift I got for her.
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February 2024 by Adrian Moreno
Everytime i go in to kay jewelers Devon is the best. She is always so helpful and courteous. Thanks for everything.
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February 2024 by Erik Reimers
Always a great experience! Devon is the best!
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January 2024 by Brad Goldston
They took they great care of me
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January 2024 by Rylee
very helpful, made sure to even wrap the earrings for my mom
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December 2023 by Rebecca hogan
KAYS JEWELERS IS THE BEST ! DEVON YOUR CUSTOMER SERVICE WAS ON POINT! I DO UNDERSTAND WHY YOUR A BOSS ! YOU DEFINITELY DO IT WELL ! IF U NEED ANY ASSISTANCE GO SEE DEVON ! AMAZING AMAZING AMAZING ? ? ❤️ ? ? SHE HELPED ME WITH EVERYDAY I AM SO GRATEFUL ? !!!!! THANKS AGAIN ! WE WILL BE BACK !
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December 2023 by Eva Gresham
Went in to get my ring repaired. The Associate that assisted me was fabulous! Very knowledgeable and explained everything to me without making me feel dumb. She was very kind!
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December 2023 by Walter Hoffman
Ilya and Devon were great !!! Both were very personable, kind and thoughtful in helping selecting out an anniversary gift for my wife. Both deserve a raise & promotion! Kay’s Jewelry should know these two ladies are assets and need more people like them!
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December 2023 by carlos torres
They do an awesome job. All the jewelery I buy comes from Kay. Their service is outstanding.
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December 2023 by Sam Alvarez
Marcus helped us replace a lost ring and even looked up the ring from 2019 so we knew exactly what we were missing. Overall great experience!
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November 2023 by Jonathan Davis
Kay Jewelers in Amarillo is the best! Always have great customer service and the finest diamonds!Devon, Anna, and Marcus are the absolute best!
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October 2023 by Rebecca Weeden
Horrible customer service.... went to go look at a new possible bridal set for our anniversary. The sales women told me I can only see the two pieces one by one, which in my mind is if I'm going to get a bridal SET I'd like to see how it looks pieced together. So needless to say I didn't waste my money if I couldn't see it together completely. Felt very profiled becuase of my family and the way she had treated us. We've never had this type of customer service before and have been able to try on bridal sets together.
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May 2023 by Cece Leyba
The Kay Jewelers in Amarillo Texas in the Westgate Mall had Katelyn repersenting. She did an amazing job and I left very happy and excited that I will be giving my other half this ring ?
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May 2023 by Marissa Pearce
My husband purchased my engagement ring at Kay’s about 8 years ago. I looked down the other day and one of the stones had fallen off of the band. No big deal, it is under warranty. I brought it into the store, the associate that helped us was very kind but could not pull up our account to see when it had been inspected last. This has happened to us every single time since we got the ring. It is a hassle every time. We explained the situation, she took the ring and said the manager would call us and that it would be up to the managers discretion…she told us the only reason she could think of for her not to approve it is because they have an audit coming up so her manager is trying to “follow the rules”.Devin, the manager, called me today to let me know that they will not replace the stone even though there was a mix up with the inspection that was the stores fault. She was so condescending and not genuine when she was talking to me. She tried to give me a lesson on how to manage my email folders, it was so rude and out of line. I do not have an issue managing my email- I just never received a confirmation email due to an account mix up.Knowing that it is a simple fix, but she will not take accountability for the mix up is beyond frustrating. I have done everything on my end and the company is not following their own warranty policy.
