-
March 2024 by mackenzie wilson
Went to get ice cream, waited 30 minutes amongst 15+ people. One guy was scooping ice cream, the other was putting up chairs (it’s 9:15pm, they close at 10pm). Extremely slow, 10 people walked out including us. Never write reviews but this one deserves -1 stars. Don’t come here if you would like to be out within a business
-
February 2024 by Stacy Kreiman
Ice cream cake i had ordered was not ready on scheduled pick up date. They did offer one from pre made cakes in freezer but this is not what we had ordered
-
February 2024 by Roberto Vite
To start i believe this is the best icecream in town, being said that, worst service ever. Today sunday I came around 9:10 to amarillo location. When I got there everything was already picked up and refused to give us ice cream with mix ins. To my surprise i came into your website and found out that clousure time is 10:00 I really think that it is a bad customer service being taken care like that
-
February 2024 by Neil Moore
Great place !
-
January 2024 by Joleen Pittman
Purely due to the night staff and I'm guessing the manager who was just all around rude to the employees. They didn't not care if people walked out. They mean mugged everyone that came in. Don't go to this place lot nicer people in other places.
-
December 2023 by Brando B
Great selection of ice cream and plenty of toppings to choose from!Perfect place to grab a sweet and hang
-
December 2023 by Amanda Campbell (Beauty)
Love their ice cream and shakes. Sooo yummy!
-
November 2023 by Mrs. Tee
Visited for my daughter's birthday. Customer service was good. Served quickly and the ice cream is very rich and absolutely delicious, with many colorful options and mix-ins. It was definitely prepared with care. This location is clean with a nice layout. My 2 tips would be that the employees should smile and greet customers.And also play some light music in the background... These 2 things would bring a bit of pizazz to the atmosphere, especially being an ice cream shop. And would definitely match the awesome ice cream served. Thank you for your service.?????
-
November 2023 by Hailee Bookout
I had been craving to go to Marble Slab for a couple months but haven’t had the time, so my grandmother and I decided to have an ice cream date yesterday and chose to go to Marble Slab. We walked in and I had already decided I wanted the Rum flavored ice cream and my grandmother had wanted to get two flavors to mix. She hadn’t ever had the Rum flavored and asked the guy helping us if Rum flavored and Chocolate flavored would be a good combination and instead of responding in a respectful manner and just letting my grandma know that they didn’t have Chocolate he responded VERY monotoned and rudely and said “It might be, but we don’t have chocolate.” And when she had decided to just go with the Rum flavor only she wanted it in a cone, and she wasn’t aware of the sizes and instead of asking her how much ice-cream she wanted in her cone he stared at her pointed to the sizes. His customer service was plain awful and he acted like we were idiots; not mention he had a hard time hearing us due to his headphones being in his ears the whole time.Furthermore, there was ice cream all over the trash cans making it sticky for us and other customers.
-
October 2023 by Sarah Boren
Nice variety and friendly service! My son loved his ice cream!
-
October 2023 by Angela Walker
Ice cream is very good miss some of the other employees that used to work there but left because of poor management and not communicating with the employees to get a better understanding of what is going on in the store I guess Dairy Queen it will be for now on
-
October 2023 by Victor Ferretiz
This place was so delicious and the staff was friendly.
-
October 2023 by Tara Kay Eickenloff
Super disappointed in Marble Slab. Was so excited to be in town and take my two young (and autistic) boys for some ice cream after a very long emotional day at celebrating a friends life and before going to visit my sick father. Got there at 8:15 I believe Saturday night. Did not get ice cream until almost 9. The two girls working moved slower than molasses and didn’t seem to care that there was a line of people. No sense of urgency to help anyone. They chatted and giggled with each other, taking their sweet time with everyone in front of us. When it got to finally be our turn, one of the girls looked right at me, (I thought she was about to start helping us) but she said nothing, and starting making herself a pint of ice cream - then grabbed a kids cup of ice cream (right in front of my boys) and started eating ice cream and walked to the back and disappeared. Keep in mind, I’ve already been in line waiting for about 20+ minutes and there’s still people coming in behind us forming a line. The other girl that stayed upfront continued to take her sweet time. I couldn’t believe my eyes. Where was the customer service? My youngest didn’t understand why one girl was eating ice cream and the other just practically standing there and not getting him his. The girl still out front started helping us, but wasn’t very friendly. Almost annoyed to help us. The girl that went to the back eventually came back out. Finally, two boys arrived that I assume work there, one of which seemed to have some what of a hustle but didn’t know entirely what was going on. One girl finished making my 6yo his ice cream and he had to sit down at a dirty table because they were all dirty. He was almost finished with his by the time my 4yo got his ice cream. I was finally able to order a sweet cream with extra strawberries, but was told they were out of strawberries, but instead of asking me if I wanted anything else, they put frozen strawberries they use to make smoothies in my ice cream and mixed it in. My ice cream was awful and I’ve been eating this exact thing at this exact place for over 20 years. $15 for one kids cups, one 6 ounce and one 9 ounce cup of frozen strawberries mixed with ice cream... I’ve been going to this place since I was 15 and working at Kaleidoscopes myself back in the day… It was so frustrating walked in at 8:15 and I not getting ice cream until 8:54pm. Got to my parents house and and threw it in the trash. They even they told me they stopped going there due to the lack of service and started going to DQ. Makes me sad because they used to love MS also. There is a DQ in the small town I live in so so much for trying something new. Was so looking forward to getting something fresh and letting my boys pick out what they wanted. I type this in hopes the owner or manager sees this because I don’t want to stop coming here, but very well May after this experience. These kids need to be trained to clean, stock up, be present, hustle, and have a smile on their face while engaging with the customers.
-
August 2023 by Jennifer Rivera
I was supposed to pick up my husband's birthday cake today @ 530 I showed up @ 515 an the door was locked an nobody answered the phone. I called multiple times no answer. So here it is 7 o'clock my husband's birthday dinner an we don't have a cake. And I have yet to receive a phone call about my order!
-
July 2023 by Jazmine Mercer
The staff was very friendly and the ice cream was great! The inside was extremely messy though. The equipment they used was cleaned but the glass on the ice cream case was dirty, and the countertops were messy. I used to work in a place that did ice cream so I understand things can get out of hand especially if understaffed but I feel like they could've taken a moment to at least wipe the counters. Overall though it is still one of my favorite ice cream places when I go to Amarillo.
