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January 2024 by Jason W.
this place is a joke the sales person is lair and anwser the phone when we call them
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August 2023 by Aubree M.
If I could give 0 stars I would I was told they would buy my car and once I got there everything changed. They pressured us into looking at other cars and wouldn't tell me the price of the car we were looking at they kept saying well let's do paperwork to see what we can get you. They asked me what price I was looking to stay near for a monthly payment I told them at least 5 times my monthly I was willing to do and they said that they could work with that then was showing me cars out of my price range but was saying they could work with me. They did not. They then told me they will only do a soft pull on my credit and they did 3 hard pulls on mine and my mother's due to making my mom co-sign when asked about the hard pulls and why they did so many they said that wasn't supposed to happen and they would need to go back into the back room and talk and figure out what happened they then brought out a paper with monthly payments on a car that they said they would work with me on and the prices were no were near my monthly I told them then I told them that wasn't okay and they asked again what my monthly was like they didn't listen to what I said the other (at that point was about 8 times). Their employees are not trained very well, they have bad mouths, and they don't know much about the cars on their lot. One employee told the one we were working with to show us a car and he didn't seem to know where any of the cars were and was using foul language almost the whole time we were working with him. I had a friend come look at the car we were looking at since he works with cars and the employee didn't let him ask questions after he said he worked on cars.
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July 2023 by Brianna B.
DO NOT DO ANY DEALINGS OF ANY KIND WITH THESE PEOPLE. if I could put zero stars I would.I purchased a new vehicle and signed a contract stating I did not have to pay for 90 days. I have a copy of my contract stating this. When I went to talk to them about why they charged me before they said they would they claimed that their contract looks different than the one they gave to me. When asked how could their contract look different than the one they gave to me they said. " The man who gave you that was recently fired, he was not a good employee".Now my credit is ruined because of their sketchy dealings. I wish that I never bought a car from these terrible people.
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May 2023 by Kayla S.
My recent experience with Mazda has been INFURIATING. I have been more than reasonable and beyond patient...I bought my truck from this dealership two years ago. I have used their service department for every recommended oil change since then. I did this only to satisfy the warranty forever program they are so proud to boast about. I have never had any issues until now.Husband took my truck in on April 5th (SIX WEEKS AGO) for a recommended oil change and a state inspection. After a two hour wait, he was told something was wrong with the truck and it needed to be fixed. They wouldn't tell us what happened. They tried multiple times to convince him to trade it in. He clearly told them no and that we expected the truck to be fixed. Then they call me trying the same thing. We were given a rental (another Tacoma) and told we would be contacted. A few days pass and they call, only to tell me they need the Tacoma back, unless we want to trade it in. I am clear that I still want MY truck back, so they give me another rental. They still have no updates on getting my truck fixed... cool, I will call in a couple days while y'all get it figured out. Here is where I need to be extremely clear. ANY communication between me and them has been initiated by ME. Not once has Mazda called IN SIX WEEKS to update me on what is going on. I have called multiple times and left voicemails, but they are never returned. However, the warranty company has been wonderful to communicate with and shares my sentiment that this experience has been absolutely asinine. Initially, I received three different stories about what was wrong with the truck. The service advisor told me he "wasn't a mechanic" so he couldn't tell me anything, but they have contacted the warranty company because it was covered and they would get it fixed.A few weeks pass, so I contacted corporate (Khoury auto group) by email and by phone about this mess and although, very nice, they weren't very helpful either.Finally, I hear back and was told Mazda was waiting to hear back from the warranty company. SO, I call the warranty company, who (SURPRISE) said they were waiting on the dealership. The warranty company was adamant that claims don't normally take this long and offered to send an inspector so they could alleviate the issue quickly. They sent an inspector a few days later (this was early May) to see the truck. Great, finally moving forward, right? WRONG.Haven't heard anything AGAIN for a while, so I called today (May 17th) and left a voicemail for Mazda (and for the fourth time was not called back). So I called the warranty company. They told me they sent a denial on MAY 9TH. So Mazda, doing what Mazda does best, does not call me... or fix my truck... or do anything.My husband physically went to Mazda today, and talks to a few "managers" who have to converse with each other because no one can think on their own. He is asked again if we want to trade it in. I mean I have to give it to them, they are humorous. He was told we would be contacted. Yeah, right, ok. Absolute worst customer service and consumer based experience of my life. I suppose my truck will just sit at Mazda until it rots. Jokes on me though I guess because I am still making payments on it and driving a brand new Mazda with expired dealer tags. Mazda has left me no choice but to leave a negative review and to contact a lawyer.Seriously, the definition of a shit show. Avoid Mazda at all costs.
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May 2023 by Michael R.
charged a a extra extended warranty the staff there are unprofessional told the general manager they reached out to me to resolve any issues and they have not the general manager won't even call me back grizzly is the worst finance guy he doesn't tell you they are charging 4000 for extra warranty and the payments are outrageous topher didn't disclose this either and on top of that when u navel the extra warranty the never send the bank the amount they over charger you Warranty forever don't me squat I won't recommend or buy another vehicle from this place till it is made right
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March 2023 by Farrell G.
Very helpful! They are quick and efficient and very helpful! Junior helped my Mom get into the perfect vehicle! They made the trade and purchase very seamless.Thankful for their customer service and willingness to get the right amount for the new vehicle!
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February 2023 by Teresa D.
Don't trade your vehicle in here!!! We traded ours in almost a year ago and just found out someone has been using our stolen license plate that was supposed to be removed and destroyed by this dealership. Now we're dealing with fees, police reports, and having to file different forms of paperwork (and paying to file them) to prove we no longer own that vehicle or the license plate.
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September 2022 by Anthony G.
My Mazda had the Check Engine Light on. I'm from out of town, so the service center scheduled me at 8:00AM so they could get right on my car. We drove 2 1/2 hours to get them the car before 8. I reminded them I needed them to get on car quickly. After waiting over an hour, I found out they had not even started on our vehicle. We took the car and left.
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September 2022 by John H.
okay so me and my fiancé bought a 2017 Dodge Durango from them it was a nice car don't get me wrong when the bank called me to do a customer interview found out it's not the correct model at all they lied about it being a sxt model when it was the base model it had the wrong vin as well and wrong mileage now we did speak to russ the GM I gave him the opportunity to make it right and knock 5000 off the 20000 dollar price tag he said no I can't do that we where willing to keep the car if he would have worked with us instead he ran our credit 18 times ran that in to the ground now I wouldn't buy any thing from them shady people an crooks also beware they do sell stolen cars as well and we gave the car back as well
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October 2021 by Samuel L.
Bought my work car here, price was great, most employees were nice and welcoming. But just recently I drove up to the service department and as I looked up and put my car in park. The maintenance man shook his head. No smile, hello sir how can I help you. You get it. So that just made the visit upsetting. The other two guys they had at first worked well with everyone and were always willing to help. They made me want to be apart of their Mazda family. Now I will go else where for my oil change, thank you so much for your unwelcoming vibes, sir. Also still never heard back from them over two moths about my rim touch up
