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February 2024 by erin
Cashier is extremely rude. That type of employee should be stocking or doing some type of work where they are not interacting with customers at all.
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February 2024 by Kai Fier
Everything here has gotten so expensive. I walked out with 5 little things and a dog bed and spent over 200 dollars. For a new puppy. Have ordered everything else since but that was to get him started.Furthermore, don’t know her name but this little kid ran up to my dog and startled him. He let out a little growl but wasn’t aggressive. She even was able to pet him after. But this lady that said she was the trainer just gave me and my dog a death stare and I was almost positive she was about to try and kick me out.She said “I’m the pet trainer and I can read dogs.” No lady, you don’t know everything about dogs and you were extremely unprofessional and rude after this. Petsmart needs a better trainer if that’s the best they can do. Judging from the reviews and the lack of the store responding speaks volumes that the staff just doesn’t care.
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February 2024 by Graven Gunslinger
The older woman with gray hair who works at this location needs to learn to withhold her patronizing and overly (fake friendly) pretentiousness in her tone when she is asked for help finding something in the store..
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January 2024 by JoEllen Smart
I bought a fish tank yesterday ,for some reason,this place doesn't have a delivery,I don't own a truck,I paid someone to deliver the aquarium to my house,someone that worked in the store already,my question is why doesn't this store make it easier for their customers?
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January 2024 by Cloey Cochran
I went to adopt a kitten and they told me I had to adopt two and I agreed to adopting them both and they told me I couldn’t adopt because my dog is not fixed? I guess there’s a thing where dogs can apparently get cat pregnant?
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December 2023 by Sandy Beaver
We took our puppy for a grooming appointment and our groomer did a fantastic job! We love the way she takes such good care of him!Now we schedule our grooming appointment on a regular basis.Keep up the great work!:)
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November 2023 by Connie Sanders
My grandson's 5 year old very shy female Dobi (Phoenix ) had never had her nails trimmed filed or ground and the nails really needed trimmed but I was concerned for the staff .Denise and Yessina did an amazing job with no problems and the staff was very friendly and helpful. I will be a returning customer.
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November 2023 by Angela Smith
They really need to open more than 1 check out. There's employees all over the store but only 1 check out. And prices have gone up. But that is just like everywhere else.
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November 2023 by Timmy2k81
Great service and staff. They always do a great job grooming my dog.
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October 2023 by Sophie
One of the grooming employees speaks to customers in a condescending tone. He does not execute quality customer service, nor does he do a good enough job at grooming to compensate for that. Overall, each time I’ve brought my dog here I’ve left disappointed and overcharged.
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September 2023 by Zoey A
Had to grab some plant nutrients for my water grown pothos. Had friendly staff that price matched the online price from their website. Good place.
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September 2023 by Charlotte Williams
I just walked away from Petsmart without leaving my dog for a simple bath because the “groomer” clearly did NOT understand my dog’s breed or grooming needs. A month ago I had my dog hand stripped by an expert groomer in my town. Two weeks ago she had a bath by groomers in New York City while we were there. Today, the person (Ana) said she was “matted to the skin” and would require a “haircut” before bathing. Obviously, my dog is not matted and this breed should never have haircuts - only hand stripping. I have shown her many times & understand what she needs, but was afraid toleave her because her hair might be cut and permanently ruined.Unfortunately, the young man who bathed Millie last time at this location was not available. He actually complimented the handstripping job of our regular groomer & did a great job with Millie.
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July 2023 by Rachael Martinez
I love Pets Martinez always has what I need. The staff is always helpful and respectful. I will return any time I need things for my pet.
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July 2023 by Gallena Scrivner
I wanted to adopt a puppy being fostered. I have all the qualifications, fenced yard, retired and home all day. I got no response on application and where the dogs are fostered has no fence and dogs unattended all day. I have rescued and adopted many dogs but will never try here again. I only have one dog now so I don't understand why I wasn't even considered,.
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July 2023 by Donna Liles
Bought the sentry calming chews for my fur babies to take during the fireworks and they did nothing to calm themIn fact they made 2 of them so hyper that they couldn't even be stillI would not recommend this product at all
