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November 2023 by tiffany fowler
Service department went above and beyond to get to our vehicle and fix it in the most cost efficient way! Communication was great and service was so much better than other places we have tried in past! Jason is doing an excellent job at keeping the service department operating at a level you rarely see! We will definitely be recommending to others!
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November 2023 by Matt S
Was here 3 hours yesterday just to get 4 tires on. What’s the point of making an appointment if they do not even work on your vehicle at that appointment time. Don’t get me wrong Arthur was nice. But honestly he was like the only nice one here on the 31 of October. I don’t know what’s changed since Covid it must have ate at some peoples curtesy. I use to love street Toyota I’ve bought a few vehicles from here but honestly I don’t even know if I want to do business here anymore.
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October 2023 by Audra Thomas
Everybody knows car shopping can be a pain but this was such a breeze. My mom reached out to LaDez about what we had looked at online and then I met up with him to look into pricing. He knew my budget and got me in exactly what I was looking for and it was all in my budget. Very happy with the whole experience, definitely reach out to him if you are nervous about shopping for a new vehicle!
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October 2023 by Elizabeth Koller
The Street Toyota service department came through for me in an unexpected way two days ago. A feral kitten was chased somewhere up into my 4Runner, and I couldn't find it. Joel Peoples and his staff worked me in on a busy day, and gave it their best effort to locate it. I appreciate their willingness to help, their compassion, their kindness and their patience.
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September 2023 by Wei Chen L.
They need more shuttle driver. Place my order then waited for more than 45 min to be picked up. Poor service.
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September 2023 by philip garner
Great Dealership. Recently purchased a new vehicle from Alex Sianez. Great service, great price, and process was quick and easy.I later went to get the windows tinted and Chris helped me. Really nice/friendly guy. Competitive pricing, and above and beyond service. Dropped the car off, they gave me a ride to work and within a couple hours brought the car to me. I will be buying our next car through this dealership. I’m very impressed and grateful for such an amazing experience.
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August 2023 by Melissa DeLuna
I would like to start that by saying I’ve never had a bad experience here. The customer service is the best in Amarillo. Now, my salesman John B. Will always be my go to. We bought two cars from him in the last 6 months and he was everything you can hope for in a salesman. He listens to what you do and don’t want, he finds you the perfect fit, and he doesn’t try to rush your decision. We will be referring everyone we know looking for a car to John! Thanks for the stress free and great experience! :)
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July 2023 by Patrick W.
Best dealer I've been to. Hands down! Great customer service and the courtesy shuttle is awesome. I was given the VIP treatment.
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July 2023 by Peter and Jayme Fehr
Alex Sianez has been incredible to work with. We have purchased from other dealerships in the past but have never been treated as kindly and honestly as we have at Street. We could not be happier with the service we’ve received at thanks to Alex in sales and Bradley in finance. Highly recommend!!!
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July 2023 by Carrie Armstrong
I just want to say that I absolutely love this place. As usual they came through for me and took care of me. Thank you so much Edward Jordan for being a true professional and making my experience wonderful. You truly know the meaning of customer serviceI just want to go on here and add that not only did he do what he said he would do but he even went a step further. Thank you.
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July 2023 by Henry Gonzales
Rare TRD parts found!⭐️⭐️⭐️⭐️⭐️I recently had the pleasure of dealing with James Baker from the parts department at Street Toyota in Amarillo, TX, and I cannot emphasize enough how grateful I am for his outstanding customer service. I was desperately searching for rare TRD parts for my 2012 Scion XB, specifically a TRD Wheel Installation Kit. My frustrating experiences with various dealerships across the country, including Toyota themselves, left me feeling hopeless.However, everything changed when I made a call to Street Toyota and was fortunate enough to have James Baker answer the phone. From the moment I explained my situation and expressed my frustrations, James immediately understood and assured me that he would do his best to help me. His empathy and willingness to go the extra mile made all the difference.Unlike other places I contacted, James took it upon himself to physically locate the TRD Wheel Installation Kit for me, despite the system showing only one in stock. His dedication to providing excellent customer service was evident when he returned and confirmed that he had the product in his hands. Knowing the importance of the laser engraved TRD on the lug nuts, James even offered to send me a picture for verification. The moment I saw the photo and heard him confirm the engravement, I felt a sense of relief and trust.James promptly processed my order, providing me with a tracking number to keep me informed of the progress. His attention to detail and commitment to ensuring my satisfaction were truly commendable. I am now in the process of installing the TRD lug nuts and wheels, thanks to James' remarkable assistance.I want to extend my appreciation to James Baker for his exceptional customer service and for understanding the frustration I experienced during my search. His hands-on approach, attention to detail, and willingness to provide visual confirmation were remarkable and set him apart from other representatives I dealt with. James truly made a positive impact on my experience with Street Toyota.I recommend James Baker and the parts department at Street Toyota to anyone in need of automotive assistance. They have a dedicated and knowledgeable team member who will ensure your needs are met with the utmost professionalism and care. Thank you once again, James, for your outstanding service. Kudos and a job well done!Sincerely,Mr. Henry
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July 2023 by A E.
i don't know why they send out coupons because they don't honor the full amount and it seems like every I take my cars in something else goes wrong with my cars so I can take it back. This is why I will not buy my cars from them.
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June 2023 by Lisa Mowbray
The Street Toyota service department and staff especially Adam Campos and Edward Jordan set the bar high when it comes to first and best in class customer care.We were passing through Amarillo and had the unfortunate experience of having our catalytic converters stolen. We contacted Street Toyota and communicated our situation and the urgency we had for fast repairs and they didn’t hesitate for a moment to extend a helping hand. Their willingness to help quickly and their compassionate approach in addressing our urgent need was nothing short of admirable. They are deserving of the highest praise and honor.It's comforting to us to know that there are professionals like them who go above and beyond for their customers; providing outstanding care and support during challenging times.We also want to recognize the hospitality, administrative, and shuttle staff. Every staff member at Street Toyota were warm and welcoming towards us and it meant so much considering our difficult circumstances.
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June 2023 by Richard Combs
Prognostication is a great word for this. Because I couldn’t have predicted how happy I am. From meeting and working with Derick in sales all through everyone up till the end Finishing with Grace. My original purchase of a Tacoma coming through fruition to ending up with a Tundra. I can’t express how happy I am with sales and service. Thank you all. Street Toyota Rocks.God Bless.
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June 2023 by Julianne Yaws
I had the worst experience at another dealership this morning and was beginning to lose hope in driving away in a new 4Runner. We were referred to Ladez Captain and he got me a brand new 4Runner without all the added stress. He knew my budget and my requests and he took them seriously. He was straight up with me and completely transparent. I can now say I am the proud owner of a brand new 2023 4Runner. I’ve never shopped at Street Toyota… but because of Ladez, I will never use another dealership ever again. Street Toyota, you did great by hiring Ladez. He’s a keeper for sure!
