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November 2023 by Kelley B W.
service dept is slow and inefficient I live 100 miles away and have to sit 3 + hours for an oil change on my atlas Probably won't buy another vehicle from street just because of the sorry service !!
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November 2023 by Will Meyer
I purchased a new vehicle from Street VW sight unseen from a different state. Long story short the transporter dropped the ball and some damage occurred during transport that was attempted to be covered up. My salesman Darrin was an indispensable asset to me in going through the process to make sure everything was made right. Darrin was always easy to reach and great to communicate with constantly keeping me updated. Darrin and Kyle filed the insurance claim on my behalf and did a lot of the legwork to make sure the claim was filed correctly.I can’t say enough good things about my car buying experience with Street VW and in particular Darrin. After the sale was done Darrin continued to go above and beyond to see that everything was right. I always felt confident Darrin had my back. Darrin is a true sales professional and Street VW is a stand up dealership that I can’t recommend enough.
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November 2023 by Sarah
I gave one star because the headlight appears to be fixed. The other four were lost for the following reasons:One because it took 9 months to get it done.One because I was lied to multiple times by Tony and Javen.One because Destiny couldn't get your system to correct my phone number.And finally one because nothing was getting done until I got my husband involved.Update: It's been a month and Surprise, SURPRISE...No member of management team has reached out to me. EVEN MORE LIES!
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November 2023 by Austin Taylor
The buying experience through Street was quick, easy and smooth. They took their time to explain all of my buying options, take me for test drives of several vehicles including the one I ended up purchasing, and were very patient with my questions. I want to especially thank Christian Theiss and Kimberly Tollett, who helped me with my trade and purchase, as well as Joel Owens in finance who was very patient with me. Last but not least, a big thanks to Katie Powell for helping with delivery.
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October 2023 by Leslie Briones
Everything was great! Service was excellent, the guys told he a head of time what the wait time was. I waited there and was offered snacks and drinks. When they were done they walked me to my car! Best service ever!
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October 2023 by Eric Davis
Wife works out of town, check engine lights come on. Call and talk to service and they say it will be fine to drive home. Set up a appointment for Monday morning. Can’t anyone look at it on Saturday but have it scheduled to drop off on Saturday. Guy checking the car in was talking to us about it and I explained to him what I was told. He told to hang around for a few so I decided to go talk to Pua and David which are our sales people. And ask them about a loaner cause we need a car. Pua goes and talks to the service guy who checked the car in and he talks to the mechanics and one says he can look at it right then while he’s doing something else. They was pretty sure it was just a software update. And that it would take 1 1/2 hrs to complete. So we leave to go run a few errands and get a phone call later saying the car is ready. We didn’t expect this to happen but we are grateful that it did. This place is awesome. No matter who we talk to they are friendly. That’s why we keep coming back here. Y’all Rock Street VW!!
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October 2023 by Hannah Salcido
Our salesman Owen & the loan / titlework staff were extremely kind & prompt with our paperwork! We even got to borrow a loaner car to run errands so we weren't stuck in the dealership all day ! Super thoughtful.
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October 2023 by Justin H
The most professional people I’ve ever worked with. Glad I could buy my new car with them! I wasn’t stressed one bit! Definitely will be back to buy a car again with them!
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September 2023 by Ron Garverick
Great service and Owen was totally awesome as a salesperson, Joel Owens was top notch when it came to explaining the Finance part. Katie was awesome showing all the options on the vehicle. Would highly recommend this dealership. Can't forget about the Owner and GM John Luciano. Love that guy on the radio. Lam bor gini.
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September 2023 by DaniJo Potter
I had my car for a total of three weeks and it is in the shop waiting for a new engine. The loaner car I received was not adequate to my car I own and I am in the dark about what is happening with progress on my car. Multiple calls and they just tell me my engine is being ordered. I am now without my new car for going on 3 weeks. I understand this is a process but a car identical or the same size as my car would be ideal, or replacing the car immediately would have been sufficient.
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August 2023 by Andrea Martinez
Loved that it was quick and easy, my car was under warranty which covered all the costs. I wish that the technician who filled in the rock ships on my windshield had payed a bit more close attention. I had 1 big chip and two small ones, but only the large one got done. I did point them out and mentioned them when I dropped off the vehicle and when I had called to make an appointment. Besides that, everything was good! Love the service here.
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August 2023 by Lo Sanchez
Your staff when you first walk in all have a smile and welcome you in. Our sales rep. David Ortiz goes above and beyond. I want to thank the staff and everyone for making the purchase of a new car awesome and making it a time to remember. If only everything in life was as reliable as a Volkswagen:)
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August 2023 by Vicky Daniel
Because when my car kept needing things fixed or corrected they were quick to handle. It got ridicules and I was tired of bringing it in every so often. I made the decision to trade it back in on a new one. They were very instrumental in their help selecting a new car. Thanks everyone at VW Street. Vicky SM Daniel
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August 2023 by V. S
My 2 star review was mostly pertaining to lack of communication of my vehicle status, if it was ready or not, no updates whatsoever by my assigned servicing agent. I had 3 kids with me and a dentist appointment right after the vehicle servicing. At the nearly the hour and a half mark I proceeded to go outside only to see my vehicle parked outside of the service area, while passing Alex Montes my service agent on the way out. I waited at his desk to see what the issues were thinking I had to approve more servicing or what exactly was going on since I hadn’t heard from him. He came in and out of his desk area mentioned how busy he was, had a very frustrated demeanor, cursed on the phone, took personal calls all in my presence still with no acknowledgment about my vehicle status or even if it was good to go. At this point I knew he was plainly ignoring me and the agent next to him said he’d help me as he was witness to all of this behavior by Alex. He got my checkout form from Alex’s desk, with no apology and still no direct communication with me, the customer whatsoever. Therefore late to my kids dental appointment which had to be rescheduled. It was all so unnecessary and complete lack of basic courtesy and communication between servicer and a loyal customer.
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August 2023 by Alexandria Garcia
Christian and Ray and the other staff that helped me with financials as well as a detour of my car were all so helpful. I’m very fortunate for you guys. I will definitely recommend you guys in the future. :)
