-
March 2023 by Danny Rodriguez
Hector new phone that I've got however I wish the guy could have been more clear on the type of service I was getting I thought I was getting two lines get the third one free and it turns out that I did not. I wanted to get the two lines third one free well good luck whoever is getting the same deal
-
October 2022 by Steve Russell
Great experience with David and Fish at the Gem Lake location. Was able to answer all questions and a great help
-
September 2022 by Cynthia H-G
Awesome store with a good selection of phones.... The customer service is wonderful. I wish that we had switched to T-Mobile sooner.
-
June 2022 by Tandy Stiner
If you’re like me and you’ve purchased a new phone, online through sprint which is now t mobile - do yourself a favor and visit the gem lake store for a new and incredible t mobile experience. This crew is knowledgeable able and very helpful.These are the people I met while there. They’re all great.MattChuck - 10 stars to you sir.Remington - 10 stars to this one. Thank you for your helpCarlosFelicia
-
June 2022 by Dianna Flanders
They are very good at doing everything you need. They ordered our screen savers and did an amazing job putting them on when we got them.
-
April 2022 by Rebeca Juarez
I sent my spouse to this store to get a very much needed upgrade and to made sure to let them know to transfer all of my pictures and everything to the new phone before leaving. They decided to have a trainee who has only worked with androids to do the transaction alone where he kept my spouse in-store for 6 hours, had him buy items that he said I needed for the new phone and all to only clear my old phone of everything and transfer and NOT transfer anything… I lost 2 years worth of saved items. I’m so disappointed and livid, to say the least. If you care about customer care and getting things done correctly, DO NOT GO TO THIS LOCATION.
-
April 2022 by Savannah Martinez
Fish helped me get a TMobile Internet box!! She was awesome & very nice! The speed of my service was spot on!! Thank you TMobile & thank you to your amazing employees!!
-
March 2022 by Robin Koch
Matt was super wonderful and has helped me through a lot. From bill problem to phone to fraud. A store manager did this when the company wouldn't. Thank you
-
November 2021 by Morris Truesdell
Best experience ever with a phone company! Rope was extremely patient and helpful. Purchased new service and two new phones in shorter amount of time than it took to deactivate from Att. If there were a higher rating than 5stars I would award it.
-
October 2021 by Bella Gallegos
I want to give Sarah a Perfect 10 for her assistance with my problem. She is Very Respectful and Professional. Came into the T-mobile store at 200 Gemlake road. Awesome customer service. Thank You Sarah ?
-
October 2021 by Mary Basham
Maliyah was super friendly and helpful. Very patient and made sure to help to the extent she could with our issue even though it took a while and a lot of patience. Definitely recommend this location and her!!
-
October 2021 by Gina Blackman
I love TMobile being so close to me. Rather than I travel, I just whip in and generally whip out. The staff is Amazing ❣️Just keep the manager there in place. I think she’s pretty darn amazing also. Had Boost for a long time, decided to try this and have been pleased with the service, experience and representatives of TMobile. Am totally satisfied.
-
September 2021 by Old Radman
Danelle did a great job. Working with her the past few weeks. ThankYou for the customer service
-
September 2021 by Sky Hays
Love this location. The new store manager Jacqueline was so genuine and helpful. Rope took his time to help me find the best deal and made sure I had everything I needed to be satisfied with my phone. Definitely recommend this store all the way!
-
July 2021 by Dee Moran
Matt was awesome helping us get what we needed! After dealing with 2 previous stores, and 2 lengthy customer service calls, it was refreshing to come across an associate that truly LISTENED and aimed to endure our needs were met. Nothing more, nothing less. I was impressed.
