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January 2024 by Timothy Winter
Young African American gentleman was very professional and provided the highest customer service.
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November 2023 by Krystal Carter
Amazing customer service! Highly reccommend this location.
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July 2023 by MaKenna Akers
I spoke on the phone about making a reservation. My reservation was for a 26ft truck & an auto transport trailer. When I arrived to pick up my reserved truck & trailer they did not have either the truck or the trailer nor did any other uhaul in Amarillo, the people in line next to me had also reserved a truck & said truck was supposed to be checked in that morning but they had no truck or no truck keys. So not only was I leaving without what I had reserved & out my card on hold for but the people next to me as well. All around it was bad. I ended up having to pay $1300 for a truck from Penske & had to leave my vehicle in amarillo because Penske had no trailers. Uhaul, thanks for screwing me. I can say the manager really did try to help but after a while he started blowing me off to deal with other customers/employees.
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October 2022 by Lisa Parker
Worst experience ever! My truck had a trailer attached that wasn’t for my truck. My truck wasn’t clean. Took an hour past when they handed me the keys to drive off. Gas meter was wrong. The link they gave me to change it expired and they couldn’t help and acted like my situation was an inconvenience. I’ve used uhaul for 20years. However next time I’ll try another company in hopes it will be more organized. Uhaul you guys need to do better!!!!( It was the one on 6th st.)
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August 2022 by Matthew Carter
I rented an auto transport trailer from another location, and it wound up having a bad tail light. I brought the trailer To this location. Abraham, the assistant manager, swapped me out with some newer equipment that was fully functional. I just want to say I appreciate Abraham and his enthusiasm for making sure I was taken care of.
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August 2022 by Tim Elliott
Can you say rude dog. The truck I rented only had 1/4 tank of gas, so to get stuff moved I had to buy gas and left them with 1/2 tank. Then they charged me for 2 extra miles. While I am telling the sweet girl who is checking me out that that's not fair rude dog proceeds to lecture me about if I'd read the contract I'd know how much gas to put in. I'd have gone to a different location if I'd known rude dog worked there and was going to be so vicious.
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August 2022 by Patricia Garcia
My husband, Alex Ocampo, went in on Friday 8/19/22 with about 20 mins til closing time. We needed to rent a trailer last minute. Abraham was very helpful and friendly. He didnt seem to care that store was about to close, he just made sure we got taken care of. He got us the trailer we needed and on our way. Good attitude and again, very friendly.
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August 2022 by Jeff Paulk
If I could give a 0 stars I would. This place is an absolute joke. If you’re lucky enough to get service it will take them an eternity to get whatever it is you need done. Icing on the cake of my multiple bad experiences is this morning they had no one that can fill propane tanks on duty. Screw in a hose and flip a switch. Apparently that takes a 12 year course.
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August 2022 by M1030B1 USMC
Rented a trailer and returned it within 1.5 hours (told the employees I would be returning it around that time while signing the paperwork). Employee watched me from 10 feet away return it. It wasn't "checked back in" until the next day. This caused me to be charged for a two day rental vice 1 day. It took 1 hour and 16 minutes on the phone with Uhaul to be reimbursed. I was overcharged $25.
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August 2022 by robert hill
Aberaham helped me out so friendly and kind made me feel good.
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August 2022 by Becky Carothers
Purchased a tank, it said $34.95 on the sticker! However I was charged $49.95!!!!! When I questioned it in calling back, the excuse is prices have changed. U-haul refused to honor the sticker price!
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July 2022 by Christopher Perez
I will never do business with this place ever again. Spoke to the GM Daniel Summers over a discrepancy about a hitch. He turned it into a argument and implied that I wanted something free which was far from the truth. Instead of listing to his customer he chose to lash out and accuse me of wanting something free. I don't understand how a person in that position could treat customers with that kind of disrespect. In the future I will take my business else where. U-Haul you lost my business due to this mans actions.
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June 2022 by kinsey h.
Moving can be so stressful but the guys at U-Haul on Western and I 27 made it are cheap and easy. We got a unit in addition to a large truck ended up keeping the truck an extra day and it was no big deal at all. They worked with us and adjusted things along the way as we needed it because our schedule changed having a 2 1/2 year old! It was a really great experience moving with you Hall and will definitely use them again because it was so easy! Thank you Abraham and Danial!
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June 2022 by Jason C.
What a waste of time the store so lazy that they cannot do propane all the way till when they close if you're gonna close at 70 your services should be open till seven. No wonder they're doing truck share which allows them to share a truck without anybody open if they have to depend on the crappy people nothing will get done fix this now
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June 2022 by Miranda Parvin
Had a rental reservation for 7 am on Sunday morning. Had no problem until picking up the key. It was padlocked in a box, makes sense, but we were never given a code to open it. We called the number and have been on hold for 45 minutes at this point. I assume we are just going to have to wait around 2 hours after our reservation time for the store to open. Would not recommend.
