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July 2022 by kinsey h.
Moving can be so stressful but the guys at U-Haul on Western and I 27 made it are cheap and easy. We got a unit in addition to a large truck ended up keeping the truck an extra day and it was no big deal at all. They worked with us and adjusted things along the way as we needed it because our schedule changed having a 2 1/2 year old! It was a really great experience moving with you Hall and will definitely use them again because it was so easy! Thank you Abraham and Danial!
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June 2022 by Jason C.
What a waste of time the store so lazy that they cannot do propane all the way till when they close if you're gonna close at 70 your services should be open till seven. No wonder they're doing truck share which allows them to share a truck without anybody open if they have to depend on the crappy people nothing will get done fix this now
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October 2016 by Gerald D.
Had to track down someone to return the truck. Didn't seem to be too interested in helping us. Acted like they hated their job and everything about it. Customer service was definitely not a priority.
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September 2016 by Lee M.
NO MILITARY Discount!!!! for in-town moves, only discounts for out of town moves and must be on orders, according to Daniel/owner. GO Elsewhere!
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October 2015 by Jimmie T.
I picked up a trailer from Leander tx where we were. good that because of the ground surface we would have to tighten the bolt on the ball ourselves as members else. while unloading, the trailer came off the truck. on the way to return the trailer, the tail gate of my truck was damaged. I can no longer open it.. when we returned this trailer the lady who was saposed to be there had gone. we returned the next day to file a complaint but all we found was some guy who didn't know anything about anything, and couldn't even give me the number to corporate.
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November 2014 by John S.
I would give this place zero stars if I had that option. When I returned a truck the lady at the counter was so eager to smoke a cigarette she lost all patience. She yelled at me at top of her lungs in front of all the clientele telling me I need to refold the furniture blankets so that she wouldn't have to. That must have been ok since I'm Hispanic. She made a great scene and got a lot of pleasure from it. I would have reported the issue but knowing the culture in Amarillo, it would get nowhere. The best I can do is write a review here and help you before you make the same mistake I did.
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May 2014 by N L.
Not going to rent here again if I can help It. When we came to reserve a trailer they told us they take Amex, then we were to pick it up somewhere else after 10am. We had wanted to leave early. The place we went to didn't know much about U haul. Then they didn't take Amex. They said the person who brought it in said there was something wrong with the straps. They couldn't help us get the car hitched. We had to pull the trailer back to Uhaul to get help. The Uhaul people then informed us they can't help us unless we pay extra. Why didn't they tell us that before?? So here we are trying to hitch a car to our truck, getting our clothes all filthy. Had we know we could have prepared. Aggravation
