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September 2023 by Alisha Cuevas
I ordered the upack storeage. They were delivered on time. However I needed to change the delivery, I was charged another 150 per unit for storeage for the month. I asked about a daily rate it was 100 a day. The delivery was ordered and they did not deliver on that day. They delivered the next day. When I called to confirm I was told that my units may be in transit and they had not been moved yet. I was given the number of the office that originally picked up the units, I called them and they told me to call the other office. When I called the other office they had found my unitsI was told I had to pay the storeage fee before delivery. I tried to pay over the phone, they do not have this option. I paid online while I was on the phone. They still could not setup a delivery until the payment was processed, they told me within 24-48 hours. Overall not perfect, some employees don't know what is going on, but I guess that is everywhere now, I feel very fortunate when I do get good service. My units were delivered, I got charged more than I expected because of the delay on my part. Note that any storage is not included. The locks have to be long as well.It's a decent service, they did cost more than double what I would have paid to rent the commercial truck. Something to think about.
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March 2023 by Colin Sobol
I was considering trying to use upack. After trying to get quotes for different configurations of moving, and finding it will only do one quote and locks you in until you give them all your info, I'll look elsewhere first.If the website doesn't provide good service, I don't want to trust the company.
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October 2022 by Daniel M.
Excellent experience. No surprises. As advertised. Would definitely use again. Steve in Manassas, Virginia was topnotch. Downsizing and sent items from Texas to our daughters' homes in Virginia without a glitch. Used the trailer and had ample space for several large pieces of furniture and a myriad of boxes full of heirloom china. Dan M.
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July 2022 by Darrell Nash
Had a great experience with U-Pack. Professional, on time and affordable. Would definitely use them again and recommend then to any one move long distance. Best value out there.
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May 2021 by Christa Nebbeling
Amazing service! We would definitely use U-PACK again. Our trailer arrived on-time and communication was very straight forward. The price was well below PODs and other companies. Highly recommended!
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August 2020 by Sarah Rushing
I had a great experience with U-Pack, both with the local offices and the national customer service. This was by far the best experience I've ever had with a moving company. My moving dates changed many times, and being able to move my cube drop-off day without penalty was invaluable. I paid for the expedited shipping, and my items arrived early that day. In both locations, the drivers arrived on time and were very skilled and courteous. I'd highly recommend U-Pack!
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February 2019 by Noelle M.
We used U-pack for our move from Texas to Tennessee! For us it was a great experience because they dropped off the trailer at our storage unit, and then picked it up and met us 5 days later in Nashville at our new house! Super simple! And after much research it was the best price!! We really enjoyed that the price was based on the amount of feet used too! The only reason I didn't do 5 stars is because the company took too long to come get the trailer, making our driveway blocked for another day in the rain, but I know they are extremely busy so I wasn't too worried! Thanks U-Pack!
