-
February 2024 by Deana Lucero
Always such help and fast too
-
January 2024 by Blanche Canales (Wela)
Needed help with with a small problem, but the person couldn't help me .
-
January 2024 by Carrie Bays
Employees are not helpful or friendly. Ordered a phone online for box pick up. Received wrong phone and someone else's name on my receipt. Employee was hateful and unwilling to help.
-
January 2024 by Dennis King
They didn’t honor their online and television advertisements!!!! This is the second time at this store that I walked out, sadly to say, what is normally a 5 star from me will be a one (only because you can’t rate lower) and their service at this store is horrible!! I will decide whether to switch my service in the next few days as me being with them 19yrs doesn’t mean too much to Verizon anymore.
-
November 2023 by Terry Fessenden
Awesome help . Quick to get the assistance one needs , they are polite ,experienced, etc. Short visit knowledgeable. I was quite happy
-
November 2023 by Harley Andrews
Not good service at all i went in ive been customer for years since 1990 when u was only a long distance company since that store didnt have manager maybe just maybe it will turn around i like verizon the store didnt make me welcomed thats all so as of now i only rated the visit maybe next time my visit be better
-
September 2023 by Txwireman Knoll
I they mailed my new Galaxy smartphone to my workplace as requested. I went to the Verizon store on I-40 and Coulter in Amarillo. I went there to get them to transfer my apps/information to the new phone. The rep started the process and left. He said it should take 30 minutes. It took much longer than 30 minutes. After the transfer was completed, the original rep had gone home. Another rep took over. She was more helpful and polite than the first. She said I should be able to do it myself. I had to keep calling this rep back as things weren't completed. She it should be completed. I left and went home. I discovered the transfer wasn't complete. I went back the next day. The first rep was acting as a greeter. The rep who had acted as if he didn't care if my phone transfer was complete greeted me. He tried and finally got most of the files/apps transferred. They basically gave me my phone and said I should be able to do it all myself. They think everyone knows how to do things with phones like they do.I would recommend going to another Verizon store and not this store.
-
September 2023 by Rachael Martinez
Excellent experience. Was taken care of really well.
-
July 2023 by Tarēēçi B (nambrane)
I ordered a phone to my place of employment a 23 Ultra $140 was my down payment for my first month of service a walk charger and a 100G hotspot. I paid my down payment I go to the local store to pick up my phone and they have canceled my order. I called Verizon and they don't know why they cancelled my order either. Needless to say the guys in the store were rude thinking I didn't have the credit that I do to get a $2,000 device financed when I have them the information they said they needed. After my info checks out.... they were short and direct...callous asking me to let them check my good credit rating yet again and I declined and exited they store.Don't shop this store... these guys are robotic dry short inexperienced and condescending......Luis needs to tone down his hair... it's not the 50's...please done bring that hair to work ...
-
July 2023 by Karla Blew
I went to this store with my elderly friend. She was having trouble with her phone. The salesman was not focusing on her questions, but rather kept looking at me while he was talking and supposedly listening to her. He treated her so poorly that another salesman had to intervene on her behalf.Displeased with this store's employee.
-
June 2023 by Farrell G.
Zip-a-Dee-Doo-Dah Zip-a-Dee-Ayy... This was the quickest transaction. I've had inside a cell-phone provider store, in a long time! Kudos to Nate and the entire team for their proficiency and willingness to help! To boot, the aesthetic is very pleasing, and the chairs are comfortable! I had a newer iPhone that I needed to replace with my old one and they got it done in a zip! I'm thankful for Verizon!
-
June 2023 by kingofthedoggos playz
Takes a while to get service but other than that great service!
-
April 2023 by Jonathan Clark
Great experience, my phone was having issues due to damage. Johnathan was extremely helpful and professional in helping me.
-
March 2023 by Eric Jacobs
Laney is awesome and helped me out. She answered so many questions and was very helpful. She needs a raise or promotion.
-
February 2023 by Woodrow Wilson
Switched to different carrier and still getting billed every month but the phone number for this store goes straight to corporate automated system that tells me I no longer have an account with them. Yet I'm still getting billed..
